7.5 Months later I get a reply...oh yeah and it is now Closed.
Nexon Ticket Reply Wrote:I apologize for the delay in response to your ticket and would like to address your concerns.
We are continuing to look into the situation in regards to the Chaos Scroll glitch that occurred. We are investigating the entire situation and all accounts involved. Unfortunately this is a very time consuming process. At this time this account will remain blocked as stated by the previous response to your ban appeal.
In regards to your concern about known hackers, be advised that should a report need to be made regarding another player and their behavior in-game, we ask that you please submit a separate ticket to report this. We will be unable to provide any information regarding the investigation of said player or the decision we make should action be taken.
Please understand that we here, at Nexon America, take threats very seriously. Including threats of legal action. Because you are considering legal action against this company we will no longer be able to assist you through the ticketing system. If you choose to pursue legal action please have your attorney contact our legal department.
Sincerely,
Lead GM Talia
Nexon America, Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
So I can no longer submit a Ticket about this issue? All I said was, and I quote "Is somebody going to lift this wrongful ban or do I have to look at getting a Lawyer involved?". I didnt "threaten" them. You cant blame be for being frustrated after waiting 9 freaking months. God they are touchy. Pineapple Nexon.
I'd make a new character and forget all about your Marksman. Lets list pros and cons!
Pros.
I take it the marksman is from the old days of MS. Perhaps with stupid stuff like too much STR and points in HP? You wont make those misstakes again starting fresh!
You get to enjoy the MS from scratch with Big bang and its easier leveling!
There is no monster book so your potential loss is nullified!
Cons.
Loss of NX if you have HP washed or had some permanent NX gear.
Starting over after taking one character to 17X (?).
Loss of mesos, if you had a few hundred mils it would be annoying to start at 0.
I don't see the cons beating the pros here, and as I recall it you did buy those hacked items, so it is not all that unfair either. If you like Maple that much, and I take it you do since you are still here at SP, go roll a new character and make it awesome!
Apparently the mention of a lawyer gives them an excuse to completely ignore you from now on. Not that they haven't been doing it for so long, but yeah.
They also hope you will inform the community, so that *we* all learn better than to threaten them with legal action (unless we really mean to follow through).
Bloody a-holes.
And yeah, I'd say you're pineappled, unless your account ends up in some automated unbanning sweep they make (due to some invisible criterion).
This is when you forget about your loss and start anew. This Big Bang patch is the perfect time to start over. I mean, there's no reason to keep worrying about what happened, since it's fairly obvious that you won't get your account back. Either stop whining and move on, or start fresh. Like other people were saying when reading this on the Southperry Skype chat, by this time, you probably could have built up a new, better account than the one you lost. I understand the frustration in losing money spent on the game -- I've been there before -- but there's times in which you must realize that there's nothing you can do. Just quit or start over.
Posts: 2,118
Threads: 100
Joined: 2008-08
Gender: Male
Sexual Orientation: Straight
Country Flag: brazil
IGN: Crazynomad
Server: Azralon
Job: Prot Paladin
Guild: Pro Pug Society
I had a ticket open for more than 1 year, about the wedding glitch, and my ticket about my account was open for like 10 months.
I suggest you to stop replying to that ticket, when my account got banned, after 4 months w/o a reply from nexon, i wrote a comment on my ticket saying I didn't care about my account anymore, that it could remain banned and that i wouldn't buy nx anymore, after 2 weeks, they replied to my ticket. lol
Chameleonic Wrote:All I said was, and I quote "Is somebody going to lift this wrongful ban or do I have to look at getting a Lawyer involved?". I didnt "threaten" them.
Sorry, buddy, but you did threaten them. No seriously, let's look past the ridiculousness of the situation and avoid semantical arguments here. It is what it is.
You guys forget that Nexon is a corporation, and like all corporations, they are prone to be sued...a lot. Because of the overly litigious society we live in (where you can file a complaint for literally any stupid reason,) anytime the word "lawyer" is mentioned, even if joking, they must be taken seriously. Your responses should take the same insincere, carefully crafted and rather vague tone that their more than likely copy and pasted responses have, so you don't give them any excuse to cut off communication.
I don't agree with it, and I sympathize with you, but take this as a lesson on words to avoid when communicating with a company, not just Nexon, but any company in general. At least until tort reform takes place in the USA.
The only reason I was here or playing Maple was because I firmly believed I would get my account back and I was just mucking around while I was waiting. Without it I have no interest in continuing.
CarrionCrow I lost more than a few hundred mill, a lot more. With todays economy probably close to 20+Bil in items and meso pluss some NX, not to mention my prized porcupine, skunk, orange tiger, lv 30 monkey and other pets as well as other untradeable things like the thousands of hours over 4 and a half years I put into it...without my MM account I have no motivation to do anything.
I know most people dont understand how attachment I am to it...
Chameleonic Wrote:The only reason I was here or playing Maple was because I firmly believed I would get my account back and I was just mucking around while I was waiting. Without it I have no interest in continuing.
CarrionCrow I lost more than a few hundred mill, a lot more. With todays economy probably close to 20+Bil in items and meso pluss some NX, not to mention my prized porcupine, skunk, orange tiger, lv 30 monkey.
Ah, since you always complain how weak your MM is I thought you were kind of poor. 20b would easily 1337ify any class. The iTCG pets thing I get, would be a crushing blow. I'd downright quit if they stole my Black Dragon. I also get your attachement, I was merely trying cheer you up a tad and make it sound like the loss wasn't so bad.
I would love to see some maplestory fan who is a lawyer with time on his hands and a chip on his shoulder take on Nexon for a wrongful ban. But it's unlikely ever to happen.
CarrionCrow Wrote:Ah, since you always complain how weak your MM is I thought you were kind of poor. 20b would easily 1337ify any class. The iTCG pets thing I get, would be a crushing blow. I'd downright quit if they stole my Black Dragon. I also get your attachement, I was merely trying cheer you up a tad and make it sound like the loss wasn't so bad.
I was back then but with inflation, things are worth a heck of a lot more now. *looks at 30% xbow scrolls*
Nexon Wrote:Status: Closed by GM
Date Created: 3/11/2010 2:48 PM PDT
Last Updated: 12/3/2010 3:28 PM PDT
Solved:
(12/3/2010 3:28 PM PDT) Unfortunately, due to security reasons I will not be able to assist you with any account other than the one you are submitting the ticket from. Please send a ticket from the Nexon Passport account you need assistance with.
If you are not able to access the other account due to a lost password, you will need to do a Password retrieval via the website so that you can gain access to submit a ticket through the account in need.
If you do not have access to your e-mail address, you will need to contact your email provider to gain access.
The information you submit during registration is your responsibility to remember and I can not give out this information under any circumstances.
Sincerely,
GM Untamori
Nexon America, Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
It took them 8 months and 3 weeks to tell me this. -insert rage-
Meh. Whatever. It's Nexon, I expected nothing less than horrible customer service.
Not to hijack your thread or anything, but in my original ticket I said "If we don't hear back from you soon we will contact law enforcement."
This was more of a threat than what you said, and they didn't respond at all about it o.O
