Ticket Response

Seeing as I haven't made a thread to keep all my information in one place about my Marksman being deleted, I figured I could make one now. With people always asking me how my ticket is going I can just give them this link to make it so much easier.

I logged a ticket the day I was hacked (on a freshly made account) - 03/11/10
Ticket status updated to Work In Progress - 04/12/10
BBB complaint logged on - 03/18/10

 Initial Response - 03/25/10

Hello, I'm sorry to see that you felt you needed to bring this issue to the BBB. Please remember that Nexon America does not provide customer support through third party systems like the BBB. Please be sure to submit a ticket through the ticketing system and in your ticket explain your issue and give as much detail as possible. Also please remember that Nexon America has nothing to do with the security of your email provider. You should keep your information safe and secure. This was posted to the MapleStory website not to long ago... http://maplestory.nexon.net/WZ.ASPX?PART...ntNo=006Jm You should use this information for not only your Nexon account passwords but for all of your internet passwords. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB.

 Rebuttal - 03/29/10

Since my account got hacked, I was unable to submit a ticket through the infected account. I had to create another account to submit a ticket, which I opened on 03/11/10 and has still not been responded to. This ticket number is <removed>. As far as my e-mail account, I have already contacted Microsoft and am dealing with that issue separately. I contacted the BBB because, as you can see by the date my ticket was opened, this was the fastest way I could get in touch with Nexon. If there is any more information I can provide to determine the authenticity of my claim, let me know. Please respond to this issue promptly so that it will not be necessary for me to involve law enforcement. Thank you.

 Final Response - 03/31/10

Hello, I'm sorry but I am not able to provide you with customer support through this system. Unfortunately, you will need to wait until your ticket can be answered by the agents. Your patience is appreciated. Thank you, Nexon Support

I also happen to have over $2000 in NX cards 5 feet away from me that I spent on that account, and every single Paypal e-mail when I charged NX. I don't know if that will help at all, but hopefully it can.

in my opinion it doesnt matter how much you spent on the account. nexon dont care whether your hacked or banned. nexon just cares about $

if there are less people playing nexon games, nexon would treat the players better. we have to boycott nexon games!

in my opinion it doesnt matter how much you spent on the account. nexon dont care whether your hacked or banned. nexon just cares about $

if there are less people playing nexon games, nexon would treat the players better. we have to boycott nexon games!

Great logic there.

Guy: I can't use my account because I was hacked!

NatureDragon: WELL if there are less people playing nexon games they would treat their players better! derp derp!

oh wait, how about all the people that got hacked? They certainly aren't able to play! ha ha ha funny jokes funny jokes.


I assume you failed to realize that a paying customer is a paying customer but no matter how much you cry about it, you're not going to get a special hugbox response where you're placed above the thousands of other whining chumps that also go through problems more or less important than your own...

For god's sake, what's wrong with you? Nexon has many games, and tens of thousands of people play each one. Slow the pineapple down. Use some common sense. Stop pretending to be more important than everyone else that came before you.

in my opinion it doesnt matter how much you spent on the account. nexon dont care whether your hacked or banned. nexon just cares about $

if there are less people playing nexon games, nexon would treat the players better. we have to boycott nexon games!

You make me want to put my head in a blender every time I see you post...

Final Response - 03/31/10
Hello, I'm sorry but I am not able to provide you with customer support through this system. Unfortunately, you will need to wait until your ticket can be answered by the agents. Your patience is appreciated. Thank you, Nexon Support

I also happen to have over $2000 in NX cards 5 feet away from me that I spent on that account, and every single Paypal e-mail when I charged NX. I don't know if that will help at all, but hopefully it can.

You already paid for it. You paid Nexon the moment you paid the store you bought these cards from. After that, Nexon isn't gaining anything, so your cards are worthless. And if you'll notice, the cards probably say they're non-refundable and obviously, after you charge them, the NX isn't exactly exchangeable for real cash. Tough luck. Should have thought twice before making such a [large] investment.

You already paid for it. You paid Nexon the moment you paid the store you bought these cards from. After that, Nexon isn't gaining anything, so your cards are worthless. And if you'll notice, the cards probably say they're non-refundable and obviously, after you charge them, the NX isn't exactly exchangeable for real cash. Tough luck. Should have thought twice before making such a [large] investment.

I don't think he's trying to get a refund for it(unless he stated that somewhere), but showing them he's put well over $2,000 into it, no one in their right mind would throw away that much money and just delete the character. Or something. :/

Best of luck to you, let's hope Nexon will fix it, do miss your card hunting. ):

I'd say with all the nx you spent on this game, you're more likely to have a case against Nexon, although I really don't know your chances. Hopefully it'll get worked out somehow.

Since it's all about you your blog would've made a much more logical place to put this for linking purposes.

Far more freedom to arrange, organize, and track without a single post/thread limit.

Just for the record, yes the cards/email transactions could put a pricetag on your account. Unfortunatly even if you were able to break through the "iownyouTOS", virtual property is hard to fight in court. Not only that but 2 grand will probably buy you 4 hours of time from a standard lawyer.

If you spent a lot through paypal, file a dispute if it hasn't been more then 30 days or 45 I can't remember. You can get your paypal money back but they'll just ban the account, lol.

Since it's all about you your blog would've made a much more logical place to put this for linking purposes.

Far more freedom to arrange, organize, and track without a single post/thread limit.

Ah crap I forgot about blogs <_< I didn't want to seem self-centered but I guess I should have known there was no way to avoid that. That's what I get for making this thread at midnight.
If it's possible to move it to a blog, please do so. I have no clue how the blog system works here but just glancing at it now makes it seem like you wouldn't be able to move it.

[COLOR="Magenta"]You can just repost in blogs.

Click the blog tab at the top (under the Southperry logo)

Then at the top right corner click "+Create a new Post".

Yay blog tiem. Its just like posting a thread, except its posted in your blog.[/COLOR]

[COLOR="Magenta"]You can just repost in blogs.

Click the blog tab at the top (under the Southperry logo)

Then at the top right corner click "+Create a new Post".

Yay blog tiem. Its just like posting a thread, except its posted in your blog.[/COLOR]

Ahh, didn't see that button. Thanks

This thread can be deleted if need be.

Closed/Moved to blog.