2012-02-06, 07:18 PM
Justin Wrote:As Eos said, it's to prevent people from mass spamming their inboxes with complaints that aren't actually from any one customer's experiences. They want legitimate, in depth, and logical complaints and/or concerns from paying customers. Not 20+ people with the same copy-pasted email detailing one specific customer's issue.
Even though, at this point, that's the only way the ever listen to a complaint? It's a good idea in theory, but when the very thing they are blocking is the only thing that actually makes them get off their asses and do something, it's not so good.