2012-02-06, 07:15 PM
Flonne Wrote:"If we make if difficult if enough, maybe people won't even bother trying to complain!"
As Eos said, it's to prevent people from mass spamming their inboxes with complaints that aren't actually from any one customer's experiences. They want legitimate, in depth, and logical complaints and/or concerns from paying customers. Not 20+ people with the same copy-pasted email detailing one specific customer's issue.