Additional Information Regarding the Uscheduled Serv...

Hey, my ticket got a reply.

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.
We apologize for the delay in responding to your ticket. We are aware that you have lost levels, mesos and/or items. Unfortunately, at this time we will be unable to restore your level, mesos and/or your items lost. Please keep an eye on the website for any updates and/or changes regarding compensation for this issue as they will be posted there.
Again, we apologize for any inconvenience this may have caused and appreciate your understanding. Have a nice day.
Sincerely,
GM Enskel
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Sorry you lost an item worth 4000 nx (I think? It was one Vicious hammer, anyway), but we can't replace it. Sucks to be you.