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+--- Thread: Additional Information Regarding the Uscheduled Serv... (/showthread.php?tid=38689)
Additional Information Regarding the Uscheduled Serv... - Notify - 2011-03-02
http://maplestory.nexon.net/News/News.aspx?boardNo=101&contentNo=00B8Z
Nexon Wrote:
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The unscheduled server maintenance was completed at 6:20PM Pacific (9:20PM Eastern). All MapleStory servers are now open.
NX or Maple Points spent during the affected period have been returned. As additional security for the players who spent over 50,000 NX while the game was temporarily available this morning, we request that you submit a Customer Support ticket in the following format in order to receive your refund:
Game Selection: MapleStory
Category: Game Related
Sub-Category: Cash Shop
Summary: Rollback Refund Request
Players who received a name change or a world transfer during last nights scheduled maintenance will have their request processed during the next scheduled maintenance. Please do not purchase an additional name change or world transfer item. Rest assured, your request is still pending.
-The MapleStory Team-
Additional Information Regarding the Uscheduled Serv... - SunnySis - 2011-03-02
They did not rollback the MTS. Very foolish mistake.
Additional Information Regarding the Uscheduled Serv... - OB3LISK - 2011-03-02
Forget MTS, they didn't give any compensation at all yet. AKA Maple Points.
2x this weekend, count on it. That'll make everything better guys.
Additional Information Regarding the Uscheduled Serv... - Punch - 2011-03-03
:o
Im gonna submit another ticket for an issue I've been having, and make it
Game Selection: MapleStory
Category: Game Related
Sub-Category: Cash Shop
Summary: Rollback Refund Request
Hehe.. think it'll work? o.O
Additional Information Regarding the Uscheduled Serv... - Locked - 2011-03-03
SunnySis Wrote:They did not rollback the MTS. Very foolish mistake.
They never do.
Additional Information Regarding the Uscheduled Serv... - Phoenix - 2011-03-03
Lol at the "Spent more than 50k" to send them tickets. If they wanted to get people who made of with hundreds of NX via MTS from exploited, thye should look into people who sold stuff in mts f3.
Additional Information Regarding the Uscheduled Serv... - Stereo - 2011-03-08
Hey, my ticket got a reply.
Quote:A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.Sorry you lost an item worth 4000 nx (I think? It was one Vicious hammer, anyway), but we can't replace it. Sucks to be you.
We apologize for the delay in responding to your ticket. We are aware that you have lost levels, mesos and/or items. Unfortunately, at this time we will be unable to restore your level, mesos and/or your items lost. Please keep an eye on the website for any updates and/or changes regarding compensation for this issue as they will be posted there.
Again, we apologize for any inconvenience this may have caused and appreciate your understanding. Have a nice day.
Sincerely,
GM Enskel
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Additional Information Regarding the Uscheduled Serv... - Bomber - 2011-03-08
Stereo Wrote:Hey, my ticket got a reply.It's worth 4,900 nx, iirc.
Sorry you lost an item worth 4000 nx (I think? It was one Vicious hammer, anyway), but we can't replace it. Sucks to be you.
Additional Information Regarding the Uscheduled Serv... - Locked - 2011-03-08
Stereo Wrote:Hey, my ticket got a reply.
Sorry you lost an item worth 4000 nx (I think? It was one Vicious hammer, anyway), but we can't replace it. Sucks to be you.
Imagine that was one of the replies for 50k+ NX.. lol
"Sorry you lost 50k NX, have a nice day."
Additional Information Regarding the Uscheduled Serv... - Stereo - 2011-03-09
Yeah, I sent the ticket in before I saw this announcement... I guess only people who lost 50k+ even have a chance.