World of Warcraft Staff

I never said it was a valid excuse, and neither do I condone their actions. I just said that, because WoW is P2P, all the more the WoW staff have to be able to engage the players and provide the best customer service possible. F2P games, on the other hand, are not really under any such obligation, especially not to players who spend absolutely nothing on the game. Of course, I agree that they really should provide better customer service than they currently do, but you really do get what you pay for; if the game is free, don't expect too much from the staff.

On topic: Those GMs really don't have anything better to do, do they?

I can't say for myself, but my friend who's played different games by different P2P companies usually finds that their service is garbage.

When it comes to good service it's honestly just either the company has it or it doesn't, doesn't matter if it's F2P or P2P.