2009-08-31, 01:24 PM
Caller: “I would like to buy a mirror please.”
Me: “Okay, we have beveled edges, shaped mirrors, plain mirrors. What sort were you after?”
Caller: “Well I just need one to cover this space. So, can you tell me how much it’s going to cost?”
Me: “Sure. I just need to know how big you need it.”
Caller: “What do you need to know that for? It’s just a normal mirror.”
Me: “I need to know the dimensions so I can give you a proper price.”
Caller: “Fine, then. Hang on.” *Few minutes pass.* “Are you there?”
Me: “Yes, I’m here. How big is it?”
Caller: “It’s this big.”
Me: “How big?”
Caller: “I said it’s this big.”
Me: “Are you standing there with your arms out?”
Caller: “Yes, why?”
Me: “Well, because I can’t see how big ‘this’ is. Look, I’ll send out a rep to quote you, okay?”
Caller: “Fine then, come as quickly as you can. I’m a busy woman, you know!”
Another:
Caller: “When is my DSL install going to be done?”
Me: “In two days, sir.”
Caller: “My wife and children just died in a car accident yesterday. I need the internet sooner than that.”
Me: “I’m very sorry to hear that. I will provide you a complimentary dialup account until your DSL is installed.”
Caller: “But dialup is too slow…cancel my order!”
Me: “Sir, if I cancel your order and you wish to schedule service again later, there is a three week wait.”
Caller: “I don’t care! Do it!”
(The next day, the same customer calls back.)
Caller: “Hi, I need to know when my DSL is being installed.”
Me: “Sir, you canceled your order yesterday. Would you like me to reschedule it?”
Caller: “Yes, but I’m not waiting weeks for it, my wife is divorcing me and my kids need it for school.”
Me: “I’m glad to hear that your wife and children have recovered from the fatal car accident.”
Caller: *silence* “So…can I still get the dialup until my DSL is installed?”
Me: “Absolutely!”
Me: “Okay, we have beveled edges, shaped mirrors, plain mirrors. What sort were you after?”
Caller: “Well I just need one to cover this space. So, can you tell me how much it’s going to cost?”
Me: “Sure. I just need to know how big you need it.”
Caller: “What do you need to know that for? It’s just a normal mirror.”
Me: “I need to know the dimensions so I can give you a proper price.”
Caller: “Fine, then. Hang on.” *Few minutes pass.* “Are you there?”
Me: “Yes, I’m here. How big is it?”
Caller: “It’s this big.”
Me: “How big?”
Caller: “I said it’s this big.”
Me: “Are you standing there with your arms out?”
Caller: “Yes, why?”
Me: “Well, because I can’t see how big ‘this’ is. Look, I’ll send out a rep to quote you, okay?”
Caller: “Fine then, come as quickly as you can. I’m a busy woman, you know!”
Another:
Caller: “When is my DSL install going to be done?”
Me: “In two days, sir.”
Caller: “My wife and children just died in a car accident yesterday. I need the internet sooner than that.”
Me: “I’m very sorry to hear that. I will provide you a complimentary dialup account until your DSL is installed.”
Caller: “But dialup is too slow…cancel my order!”
Me: “Sir, if I cancel your order and you wish to schedule service again later, there is a three week wait.”
Caller: “I don’t care! Do it!”
(The next day, the same customer calls back.)
Caller: “Hi, I need to know when my DSL is being installed.”
Me: “Sir, you canceled your order yesterday. Would you like me to reschedule it?”
Caller: “Yes, but I’m not waiting weeks for it, my wife is divorcing me and my kids need it for school.”
Me: “I’m glad to hear that your wife and children have recovered from the fatal car accident.”
Caller: *silence* “So…can I still get the dialup until my DSL is installed?”
Me: “Absolutely!”