2009-08-05, 03:56 PM
FluffyFoxxie Wrote:You're missing the point completely, I think we all understand that legally, nexon can do what they want, when they want with their product.
HOWEVER, as a RESPONSIBLE, multi-million corporation, they should take it upon themsleves to treat us, as a player/fanbase/CUSTOMER, with respect and have the decency to put more than a half assed effort into their customer support. Their ticketing system is a joke, and most of the time they respond with automated responses anyways. GM presence in game is so limited it's almost nonexistant.
Of course WoW has a lot of bugs, what MMO doesn't? The difference being that a GOOD company would routinely ANNOUNCE bugs they discover after patches, work to promtly fix them, all the while either telling players what to do or not do, or at least communicating to their customer base what they're doing about it.
That's completely the wrong way to look at it. That's identical to a woman staying with an abusive boyfriend because "Any boyfriend > no boyfriend at all."
It's quite obvious nexon doesn't care that much, the only reason they have a customer service tab it to give the illusion that they care. I bet not even 1% of the tickets nexon replies to was useful or relevent information. The people who respond to these tickets tend to not know a damn thing about the game, so they pick the closest topic they can find for an automated answer, and paste it in.
Oh I agree that Nexon customer service is bawls. But still. Theres no point in constantly giving grief because developers are totally seperate from Cx relations. Customer service is basically there to make you feel better.
The only thing posting on forums about it does it stirs up sand.
I just remain passive about everything. Things will fix themselves in time.
The only customer service comparably worse to Nexon is Microsoft Tech Support. Atleast the Nexon lackies are in Cali. But that is another story in itself.