An undiscussed aspect of Hammer + HT Pendant

Actually you (as a people) agreed to that in the ToS. Nexon reserves the right to edit the game or ToS at any time with or without notice to the customer.

You're missing the point completely, I think we all understand that legally, nexon can do what they want, when they want with their product.

HOWEVER, as a RESPONSIBLE, multi-million corporation, they should take it upon themsleves to treat us, as a player/fanbase/CUSTOMER, with respect and have the decency to put more than a half assed effort into their customer support. Their ticketing system is a joke, and most of the time they respond with automated responses anyways. GM presence in game is so limited it's almost nonexistant.

Eh, with regards to bugs they get about the same amount of Blue Posts as we do on the forums, WoW just has more cust service lackies than Nexon. Im sure Nexon > WoW. But Im also sure Blizzard > Nexon.

Of course WoW has a lot of bugs, what MMO doesn't? The difference being that a GOOD company would routinely ANNOUNCE bugs they discover after patches, work to promtly fix them, all the while either telling players what to do or not do, or at least communicating to their customer base what they're doing about it.

I understand that people get frustrated with companies because the service seems slow, but until we have someone who has worked for Nexon specifically tell us internal procedures, we will never be privy to why it takes them so long. People just assume they don't care. If they didn't care, they wouldn't have a support tab on their page. Technically they could put in the ToS a "Take it or leave it clause", and basically state that youre SoL if you don't like the service. Any service > No service at all.

That's completely the wrong way to look at it. That's identical to a woman staying with an abusive boyfriend because "Any boyfriend > no boyfriend at all."

It's quite obvious nexon doesn't care that much, the only reason they have a customer service tab it to give the illusion that they care. I bet not even 1% of the tickets nexon replies to was useful or relevent information. The people who respond to these tickets tend to not know a damn thing about the game, so they pick the closest topic they can find for an automated answer, and paste it in.