2009-08-05, 02:35 PM
StringStrider Wrote:See. Its these remarks that are slightly irritating.
So the +3 necklaces were probably an overthought, but its still their game. Maybe they intended to see what it did before they made their decision?
You (people who give Nexon grief, not FluffyFoxxie specifically) don't work for them, You do not know whether it is intentional or not. You should be happy that they even provide the game. They're probably checking to see the effects it has on the game.
If the game was still Wizet based, we probably wouldn't even have 4th job.
Relative to other companies, Nexon does a great job. Lets look at Dell? They support their computers for 12 months. Your computer crashes? They rely on the fact that you didn't read the liscence agreement and tell you to call customer service at Microsoft even though you didn't buy from Microsoft at all. After 21 days, they say "Call Microsoft". Thats like buying a used car that has no manufacturer warranty, and your dealer saying "Call Chevy"... But either way.
Sure the GMs are slow to respond to tickets, but when things like this come up, they get flooded with emails. With a 3 million customer base, how do you expect them to get back to you so fast? Most companies have teams of 8-10 email agents, who suddenly get swamped, and then they're working overtime to answer the exact same email, over and over.
They could just close MS all together, and then EVERYONE freaks out.
I love how these people make it Lose/Lose for Nexon. GJ
And I love how people like you pretend nexon can do whatever the pineapple they want because it's their game, regardless of the amount of profit they make.
Just because they run the game doesn't mean they have absolutely no obligation to their customers.
A good example is the ele wands, they ignored the issue for a year, and then without warning, alter them. I was all for changing the ele wands, but it was something that should have been fixed within the first week, not a year later. They made no effort to communicate with their player base at all.
How is it that a game that makes considerably less money, WoW, has so much better customer support? Don't say it's because they're pay to play, we all know nexon makes more than WoW does.
The difference being, nexon doesn't feel OBLIGATED to give a pomegranate because they AREN'T pay to play. They think they can just brush us aside, with the mindset, "who cares if a dedicated mapler quits, we get customers every day."
What would you do if there were 2 identical hospitals, one of which was private owned and one of which was government funded and obligated to give out free health care to those in need, wouldn't you be a little pissed off that the private hospital gave good, prompt, professional service, while the other one tells you, "pineapple off, that's not a big bullet hole anyways."