2014-04-16, 05:22 PM
My experience with tickets has been relatively positive recently, I logged one about not being able to use world transfers last year due to a false autoban a week or so ago and it was closed the same afternoon (with a useless response though, something about world transfers not being available currently), but after opening another ticket stating that my issue wasn't resolved, the new ticket got bumped to work in progress with a message from the same GM saying s/he'd forwarded it to the senior GMs for investigation (or something to that effect). They generally respond very quickly now, just not necessarily with the right information.
Baby steps.
Baby steps.