Nexon Wrote:

Attention Maplers!

As a team, we have decided to try something new on the forum. Many of the Customer Support tickets players submit concern stuck characters and ban appeals. Obviously if you can’t play the game that is a big issue, so we would like to be able to address this in the quickest way possible. We will now have a GM on duty from 1 PM – 5 PM Pacific to investigate these types of tickets.

Please keep in mind that there are rules that apply to each new forum thread. You must abide by this system in order for it to continue and be a success. With that being said, this is a trial. If it works out for both parties involved we may be able to add more help topics! You can help by letting us know your thoughts.

Here are the links to the Support forum threads:
Stuck Characters
Ban Appeals

- The MapleStory Team

Posting Guidelines - Ban Appeals Wrote:Hello!

This thread is to submit ticket numbers for players who are currently blocked from entering the game and have a ticket number (you must have a ticket #) that is older than two days. Please keep in mind that this thread is only for this issue. We would like to ask that you do not create multiple threads or tickets regarding the same issue. We will do our best to assist with these issues, but we cannot guarantee that we will be able to address them all. We will address these starting from the earliest post.

If you’ve met the above criteria, please feel free to post the information in the format below.
- Thread Title: [Ban Appeal] Your Ticket Number
- Body: Hello. My ticket number is ########. Can you please look into this?


Once this has been completed and posted, we will do our best to investigate it. Thank you all for your patience and understanding. Current hours these post will be investigated are from 1pm - 5pm PST.

SaptaZapta Wrote:I don't get this.
They have the ticket system.
They can find all ban appeal tickets in the ticket system.
Why on Earth do they need another forum for people to post their ticket numbers in?
How is this going to expedite anything?
Why should people who use the forum get preferential treatment over regular users?
What am I missing here?

Takebacker Wrote:Well, it's a more transparent system for one thing

SaptaZapta Wrote:I don't get this.
They have the ticket system.
They can find all ban appeal tickets in the ticket system.
Why on Earth do they need another forum for people to post their ticket numbers in?
How is this going to expedite anything?
Why should people who use the forum get preferential treatment over regular users?
What am I missing here?

hilced7 Wrote:You guys betch about every little thing! No matter how hard nexon or anyone tries you brats are never happy.

Don't care if I get banned so go right at it.

hilced7 Wrote:You guys betch about every little thing! No matter how hard nexon or anyone tries you brats are never happy.

Don't care if I get banned so go right at it.

Quote:They can find all ban appeal tickets in the ticket system.
How is this going to expedite anything?

xparasite9 Wrote:now if only we could have a "ban request" forum.

Razmos Wrote:It's funny, I made a post just a few days ago saying how the maplestory community is never happy with anything Nexon does.

The difference is, I didn't have a bad attitude and didn't start calling people brats. Don't be a pimento just because you can.

ManxDrk Wrote:why not? let the guy be.

I mean, I totally understand why he acts like this... nexon sux most of the time and its a bad company, but when they "try" to do something cool, people complain? What the...

ManxDrk Wrote:why not? let the guy be.

I mean, I totally understand why he acts like this... nexon sux most of the time and its a bad company, but when they "try" to do something cool, people complain? What the...

hilced7 Wrote:You guys betch about every little thing! No matter how hard nexon or anyone tries you brats are never happy.

Don't care if I get banned so go right at it.

ManxDrk Wrote:why not? let the guy be.

I mean, I totally understand why he acts like this... nexon sux most of the time and its a bad company, but when they "try" to do something cool, people complain? What the...

VerrKol Wrote:"try to do something cool"

If they were doing something like hiring more CS people, being more transparent about the ban appeal process, or anything resembling improvements we wouldn't complain. This is like moving a large pile of pomegranate from one place to another and calling it progress. Yes it moved, but that doesn't make it stink any less. Nexon breeds cynicism in all it's customers eventually.

icephoenix21 Wrote:As stated already, it's impossible to please everyone all the time.

However, given how the poster isn't even a regular and has the audacity to call someone a brat that is a Moderator and is older than him is a bit uncalled for. How much does he really know about her to begin with, anyways

I know I'm the pot calling the kettle black cuz I'm a peach most of the time, but at least I have the decency to respect those in positions such as sapta.