2008-12-28, 12:43 AM
Lyssa Wrote:[COLOR="Indigo"]The way you're wording your opening post is confusing.
Is the e-mail provided by AT&T? There is nearly ALWAYS a way to reset the password for an e-mail--many of them also require an alternate e-mail address to be provided in the event you have issues.
The one they want to be used is an old one that my mom doesn't use anymore.
Are you the owner of the account? Sometimes they don't like to deal with anyone except the one paying the bills.
No, my mom is. I tried using the online chat on their website and they said to contact billing (????) for some reason.
Have you contacted them via phone and/or e-mail? If you've tried one but not the other, it's worth it to give the other a shot.
See above.
@above-->2wire is just a brand name of modem/router; entirely separate from the companies themselves. Motorola is another fairly popular one.
~Lyssa[/COLOR]
Bold text is my response.