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+--- Thread: Help with 2wire wireless modem (/showthread.php?tid=6807)
Help with 2wire wireless modem - brewerb11 - 2008-12-27
I can get as far as the part where you have to enter your email and password when installing it. I don't remember the pass for the email and at&t refuses to reset it. Is there anyway to bypass the installation and/or just set it up without the email?
Help with 2wire wireless modem - Tikey - 2008-12-27
Just call Quest to see what e-mail you registered with.
Help with 2wire wireless modem - brewerb11 - 2008-12-27
Tikey Wrote:Just call Quest to see what e-mail you registered with.
Who/What is Quest? Besides, I need my password, not my email.
Help with 2wire wireless modem - Tikey - 2008-12-28
Sorry, I always thought that AT&T and Qwest were related companies since from what I see use the same DSL modem. Have you tried calling them, explaining the situation, and asking them for your password?
Help with 2wire wireless modem - Lyssa - 2008-12-28
[COLOR="Indigo"]The way you're wording your opening post is confusing.
Is the e-mail provided by AT&T? There is nearly ALWAYS a way to reset the password for an e-mail--many of them also require an alternate e-mail address to be provided in the event you have issues.
Are you the owner of the account? Sometimes they don't like to deal with anyone except the one paying the bills.
Have you contacted them via phone and/or e-mail? If you've tried one but not the other, it's worth it to give the other a shot.
@above-->2wire is just a brand name of modem/router; entirely separate from the companies themselves. Motorola is another fairly popular one.
~Lyssa[/COLOR]
Help with 2wire wireless modem - tzk221 - 2008-12-28
How many times have you called ATT? From my experience, different people give you different responses, so if one denies to reset your password, call again.
Help with 2wire wireless modem - brewerb11 - 2008-12-28
Lyssa Wrote:[COLOR="Indigo"]The way you're wording your opening post is confusing.
Is the e-mail provided by AT&T? There is nearly ALWAYS a way to reset the password for an e-mail--many of them also require an alternate e-mail address to be provided in the event you have issues.
The one they want to be used is an old one that my mom doesn't use anymore.
Are you the owner of the account? Sometimes they don't like to deal with anyone except the one paying the bills.
No, my mom is. I tried using the online chat on their website and they said to contact billing (????) for some reason.
Have you contacted them via phone and/or e-mail? If you've tried one but not the other, it's worth it to give the other a shot.
See above.
@above-->2wire is just a brand name of modem/router; entirely separate from the companies themselves. Motorola is another fairly popular one.
~Lyssa[/COLOR]
Bold text is my response.
Help with 2wire wireless modem - Lyssa - 2008-12-28
[COLOR="Indigo"]And have you tried contacting Billing? Also, like that other poster above mentioned, you may want to call back--often times you can get different/better answers from another customer service rep.
~Lyssa[/COLOR]