Nexon's Support Site update is live

http://maplestory.nexon.net/WZ.ASPX?PART...ntNo=006Bn

Nexon Support Site Now Live



The Nexon support site update has been concluded. Nexon’s support site – support.nexon.net – is now live and accepting player tickets and inquiries.



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- Nexon team -

Doubt it will make any difference...

I don't quite remember how it was before, but it actually looks pretty nice now. o.o

It looks alright now, and they didn't toss my ticket. They actually upgraded it.

At least we can finally know which responses are automated and which aren't.

It looks alright now, and they didn't toss my ticket. They actually upgraded it.

Really? All of my previous tickets are gone.

All of mine are gone too.

It doesn't even work for me...

Insufficient Account Information

Invalid Querystring!

Good game Nexon...

It doesn't even work for me...



Good game Nexon...

I think it's just down; it's saying the same thing to me, while it worked fine earlier.

Yup, all gone.

And here I thought you were joking, Takebacker.

Edit: Remembered that I still have my old ticket numbers, tried entering it in.

Error: You are not authorized to view this Ticket (#19000-3341).

This is seriously fucked.

I'm happy for this change. Hopefully this will lead to an increase in customer service response. It just needs more polish. For example, when I go to http://support.nexon.net/ , I don't see the other traditional parts of the Nexon homepage. Also, I hope they will populate their knowledge base soon. I'd give them at least a month before this becomes any sort of operational.

It doesn't even work for me...Good game Nexon...

Don't worry, Nexon will just say it's "working as intended."

Really? All of my previous tickets are gone.

All of mine are gone too.

I'll have to check mine later, but if this is true, I'm going to be pissed. Don't you guys see what Nexon is doing? They are having major customer service issues and the outside world poking around, and suddenly their automated ticketing system gets upgraded and the older records showing their crappy service is purged. You guys should be questioning that more.

my account hacked ticket is still there. along with my name displaying my registered last name. WHAT THE pineapple, NEXON.

...er, I can't change my account info anymore. when I try, it just makes me log in again then redirects me to the front page. what

You guys should be questioning that more.

Way ahead of you.

Don't worry, Nexon will just say it's "working as intended."





I'll have to check mine later, but if this is true, I'm going to be pissed. Don't you guys see what Nexon is doing? They are having major customer service issues and the outside world poking around, and suddenly their automated ticketing system gets upgraded and the older records showing their crappy service is purged. You guys should be questioning that more.

I backed up all of my tickets when this was announced and requested everyone else do so as well. I doubt anyone did, but yeah, I saw this coming.

I backed up all of my tickets when this was announced.

By the time I saw the announcement, it was already down and I had no way to retrieve them. The thread was posted here a little less than 5 hours before they took it down, and I guess I just wasn't around. Hopefully they will return at some point.

I backed up all of my tickets when this was announced and requested everyone else do so as well. I doubt anyone did, but yeah, I saw this coming.

No, I saved screenshots of all my images (better than text files in terms of validity). I still felt like pointing out that they were gone though.

Deleted all of mine (I think), and not all of them had to deal with their lousy service.

Really? All of my previous tickets are gone.

LOL I have the opposite problem -
A duplicate of my ticket regarding getting hacked got created.
1 remains in escalated State with A GM assigned to it and 1 is open.

At least I can have more than 1 now ??

Don't worry, Nexon will just say it's "working as intended."

No. That's Blizzard's quote. Nexon needs to pay royalties to say that, and they are too cheap to do so.