Ticketing System Outage - Printable Version

Ticketing System Outage - Printable Version

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+--- Thread: Ticketing System Outage (/showthread.php?tid=44338)

Ticketing System Outage - Notify - 2011-07-13

http://maplestory.nexon.net/News/News.aspx?boardNo=101&contentNo=00CUV

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Dear Players,

Currently our Ticketing System, powered by Parature,is not available for all players. We are currently working with our vendor to resolve the issue and we hope to have it back up shortly.

We apologize for any inconvenience and thank you for your patience.

-The Nexon Team -

Ticketing System Outage - Avior - 2011-07-13

LoL...
nexon...

Ticketing System Outage - Killed - 2011-07-13

I can't believe they noticed

Ticketing System Outage - ShinkuDragon - 2011-07-13

they can only hope~

Ticketing System Outage - Random_Overlord - 2011-07-13

I wonder why it's down for matainance? They never use or look at it anyway.

Ticketing System Outage - Coogi - 2011-07-13

Psh, they probably just realized they have a ticketing system.

Ticketing System Outage - Loose - 2011-07-13

Parature: "Sorry to inform you, but your ticketing system is down for the moment."

Nexon: "Our what?"

Ticketing System Outage - MissingLink - 2011-07-13

inb4
'Oops we accidently deleted our 100,000 ticket backlog'

Ticketing System Outage - Born2BeMild - 2011-07-13

Their ticket system was supposed to work?

Ticketing System Outage - Punch - 2011-07-13

Loose Wrote:Parature: "Sorry to inform you, but your ticketing system is down for the moment."

Nexon: "Our what?"

lmao'ed

Ticketing System Outage - Netto - 2011-07-13

I can see it now:

Spoiler

Ticketing System Outage - darkmonkey13 - 2011-07-13

I tried to send a ticket about it.

Ticketing System Outage - maplefreak26 - 2011-07-14

Its back up. For me anyway.

Ticketing System Outage - darkmonkey13 - 2011-07-14

maplefreak26 Wrote:Its back up. For me anyway.

How do you know?
You can't have possibly sent a ticket 2 months ago to test...

Ticketing System Outage - maplefreak26 - 2011-07-14

darkmonkey13 Wrote:How do you know?
Because I logged in to check? Herpa derp.

You can't have possibly sent a ticket 2 months ago to test...
Wha...?

Ticketing System Outage - Chameleonic - 2011-07-14

Netto Wrote:I can see it now:

Spoiler

Dear Players,

Thank you for your patience while we resolved our Ticketing System's downtime. We have identified the issue, and have successfully brought it back up.

However, this particular issue caused us to lose all pre-existing tickets. Even after extending the maintenance on it, we are deeply sorry for what it has caused to you. Whether they were open, closed, or resolved from previous logs, we were unable to retrieve any of them. Because of this issue, we now encourage all those whom had open tickets to submit another with as much detail as possible if you are able to remember it.

We sincerely apologize for this issue, and we are making sure this does not happen again in the future. Thanks once again for your patience.

-The Nexon Team-

I'd love that to happen...I might be able to submit a ticket again and get someone new to take a look at my case...

Ticketing System Outage - Satellite - 2011-07-14

Issue in the ticketing system:

"Error 3P1CF417: Nexon is currently not reading tickets"