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Nexon Brings Closure After Two Years! - Printable Version

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Nexon Brings Closure After Two Years! - IceCorp - 2011-06-04

http://img.photobucket.com/albums/v441/ShadowMagix/woahnexon.png

http://img.photobucket.com/albums/v441/ShadowMagix/woahnexon2.png

A quick summarization of what happened:
Two years ago, this guy sent a ticket to Nexon saying that their MTS glitched up and caused him to loose a 24Watk Maple Shield.

Two years later, in the present, he finally recieves a reply for his ticket, in which Nexon admits to their mistake and awards him 140k maplepoints as compensation.

They also gave him the full 373,364 NX prepaid as if he had sold his maple shield, which is now lost forever.


Nexon Brings Closure After Two Years! - Solarboy - 2011-06-04

Quote:They also gave him the full 373,364 NX prepaid as if he had sold his maple shield, which is now lost forever.

I don't see those.

This is awesome I guess, but after 2 years? That sure is a long time just for a shield, and was the MTS even around 2 years ago?


Nexon Brings Closure After Two Years! - PirateIzzy - 2011-06-04

Solarboy Wrote:I don't see those.

This is awesome I guess, but after 2 years? That sure is a long time just for a shield, and was the MTS even around 2 years ago?

Yeah, it came out during 3rd anniversary.


Nexon Brings Closure After Two Years! - IceCorp - 2011-06-04

Solarboy Wrote:I don't see those.

This is awesome I guess, but after 2 years? That sure is a long time just for a shield, and was the MTS even around 2 years ago?

The first person who replies instantly attempts to debunk this. Sad.


Nexon Brings Closure After Two Years! - Panacea - 2011-06-04

Wish I got that much NX. Rolleyes


Nexon Brings Closure After Two Years! - Miek - 2011-06-04

This is my friend from scania! He told me about it, and I could not believe it! lol


Nexon Brings Closure After Two Years! - ¬Rob - 2011-06-04

Solarboy Wrote:I don't see those.
'04 June 2011'
'Our records indicate that you lost a total of 373,364NX on this transaction, and that amount will be returned to your account in the next 7 to 10 business days.'

@Topic; Grats to the guy. o:


Nexon Brings Closure After Two Years! - Solarboy - 2011-06-04

IceCorp Wrote:The first person who replies instantly attempts to debunk this. Sad.

I was not debunking this, I was merely wondering that.

Good for hat person (you?) if she got the NX and maple points, now she can go a good time without spending money.


Nexon Brings Closure After Two Years! - MetaSeraphim - 2011-06-04

Will Harry get the same deal?


Nexon Brings Closure After Two Years! - Killed - 2011-06-04

it's sad to know that this one person got such a nice refund, but hundreds of people who were hacked last year will get nothing.


Nexon Brings Closure After Two Years! - IceCorp - 2011-06-04

Killed Wrote:it's sad to know that this one person got such a nice refund, but hundreds of people who were hacked last year will get nothing.

This guy waited for 2 years.

Last year implies that they only waited for 1 year.
They'll probably get something if they wait another year.


Nexon Brings Closure After Two Years! - Takebacker - 2011-06-04

One isolated incident doesn't instantly validate the compensation of hundreds of other hacked persons. Until this happened i doubt you/he thought he'd be compensated, and the people who were hacked shouldn't hope/expect similar compensation because of this.

Gratz to him, i guess.


Nexon Brings Closure After Two Years! - White - 2011-06-04

Gratz to that person, if it was me i'd find a way to sell all that nx for irl cash and enjoy the $400+ windfall. Take my girl out to dinner and put it toward college.


Nexon Brings Closure After Two Years! - Killed - 2011-06-04

Takebacker Wrote:One isolated incident doesn't instantly validate the compensation of hundreds of other hacked persons. Until this happened i doubt you/he thought he'd be compensated, and the people who were hacked shouldn't hope/expect similar compensation because of this.

Gratz to him, i guess.
If I were one of the people who were hacked last year this would make me hate Nexon even more. Some of them lost 5 times as much if not more, and will probably never be compensated for it. And nobody should have to wait 2 years to be compensated for something like this, it's stupid.


Nexon Brings Closure After Two Years! - Dark Link - 2011-06-04

IceCorp Wrote:This guy waited for 2 years.

Last year implies that they only waited for 1 year.
They'll probably get something if they wait another year.

Even still, it shouldn't take TWO FREAKING YEARS just to resolve something like this.


Nexon Brings Closure After Two Years! - IceCorp - 2011-06-04

Killed Wrote:If I were one of the people who were hacked last year this would make me hate Nexon even more. Some of them lost 5 times as much if not more, and will probably never be compensated for it. And nobody should have to wait 2 years to be compensated for something like this, it's stupid.

The real surprise is compensation in the first place.


Nexon Brings Closure After Two Years! - Nesso - 2011-06-04

I know they're not really related, but I wonder if this will lead into more compensation. I know many people who lost quite a bit from those random hackings back in early 2010.


Nexon Brings Closure After Two Years! - Thorr - 2011-06-04

Killed Wrote:If I were one of the people who were hacked last year this would make me hate Nexon even more. Some of them lost 5 times as much if not more, and will probably never be compensated for it. And nobody should have to wait 2 years to be compensated for something like this, it's stupid.

This is not compensation for a Hacking. It's a compensation for an MTS glitch according to the OP -
Quote:Two years ago, this guy sent a ticket to Nexon saying that their MTS glitched up and caused him to loose a 24Watk Maple Shield.



Nexon Brings Closure After Two Years! - MissingLink - 2011-06-04

Thorr Wrote:This is not compensation for a Hacking. It's a compensation for an MTS glitch according to the OP -

Well the ticket creation date says Nov 28 2009 (more like year and a half ago, not two years). Thats just before the account hacking spree, so that's why some are hopeful for their friends who got hacked.


Nexon Brings Closure After Two Years! - Vek - 2011-06-04

Congratulations to that guy. Better late than never, I guess. I just hope people don't start to use this case as an argument every time Nexon's quality of customer support comes into question. It's a step in the right direction but there's still plenty more problems to fix.

Kudos Nexon on good PR.