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+--- Thread: The ticket system (/showthread.php?tid=24950)
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The ticket system - Locked - 2010-04-30
CrazyNomad Wrote:Maybe that's why nexon help some people, and some are left behind.
Maybe they check what the people say around on all forums and they could be like: hey you say we suck, so why should we help you?
Because it is a company's right to provide its best service to the customer, with a good customer service to help provide what the customer needs.
Ever heard the phase, "the customer is always right?"
The ticket system - weeeeee - 2010-05-01
You said it's a right. Not an obligation
The ticket system - Eos - 2010-05-01
weeeeee Wrote:You said it's a right. Not an obligation
Context clearly implies "responsibility" was the actual intended word. The focus on the "customer is always right" adage most likely resulted in spontaneous replacement of R-words.
The ticket system - Stereo - 2010-05-01
Locked Wrote:Because it is a company's right to provide its best service to the customer, with a good customer service to help provide what the customer needs.
And if they didn't wait 6-8 months to fix this kind of thing, maybe people would expect more from them.
The ticket system - Bishopsangel - 2010-05-04
Well, finally got my final ticket response... in about a month and half. This is what they gave me:
This ticket has been closed by a GM. See below for more details.
We are sorry to hear you are having an issue with your NGM. We ask for you to restart your computer as this should fix the issue. We also ask for you to check your firewall and anti-virus protection to allow MapleStory to be run. Please make sure to use the latest version of Internet Explorer when attempting to log into MapleStory from the website.
Remember to only hit "Start Game" once as hitting it multiple times will cause an error. If you have any other questions, please submit a new ticket and we'll be glad to assist you. We apologize for the inconvenience this may have caused you.
Sincerely,
GM Maverick
Yep, one month of waiting to tell me to RESTART MY GODDAM COMPUTER. I specificaly told them that I cannot connect in any way, and that no message shows up
GG Nexon