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Support Site Maintenance - Printable Version +- Southperry.net (https://www.southperry.net) +-- Forum: Main (https://www.southperry.net/forumdisplay.php?fid=11) +--- Forum: Nexon Announcements (https://www.southperry.net/forumdisplay.php?fid=20) +--- Thread: Support Site Maintenance (/showthread.php?tid=22411) |
Support Site Maintenance - Conciente - 2010-02-10 BombsAway Wrote:Buying NX isn't a donation. It's an exchange of money for goods or a service. So I guess I didn't "donate" to this site, since I got goods and services for doing it. Support Site Maintenance - GameMX - 2010-02-10 Conciente Wrote:Yeah, because server and bandwidth costs have to do with ANYTHING! It's still a FREE game, that's how it is advertised. You, of course, have the option to spend real money if you so desire... Just like Southperry has a Donate option. I don't think your mind is developed enough to make the connections here. Guess those business expenses are free. Support Site Maintenance - Conciente - 2010-02-10 GameMX Wrote:I don't think your mind is developed enough to make the connections here. Guess those business expenses are free. You are questioning my intelligence... YOU OF ALL PEOPLE? They are obviously not free, they pay them with donations people make by buying NX. Support Site Maintenance - Sarah - 2010-02-10 Conciente Wrote:So I guess I didn't "donate" to this site, since I got goods and services for doing it. What goods or services did you get? T-Shirt? Dinner? Year long access to justusguys.com? Access to an extra forum isn't considered a service. A different coloured name isn't a good. If I donate to charity and get my name on a plaque that doesn't mean I bought my name on the plaque. Donations are often recognised with "perks", like your coloured name. Buying NX however is a clear exchange of goods and services. Support Site Maintenance - Conciente - 2010-02-10 BombsAway Wrote:What goods or services did you get? T-Shirt? Dinner? Year long access to justusguys.com? Access to an extra forum isn't considered a service. A different coloured name isn't a good. If I donate to charity and get my name on a plaque that doesn't mean I bought my name on the plaque. Donations are often recognised with perks. Buying NX however is a clear exchange of goods and services. Goods and services that people that didn't donate don't have, like people that don't buy NX have to use MTS for. Changing the color of my name = pet, accessing an extra forum = 2x card. Support Site Maintenance - GameMX - 2010-02-10 Conciente Wrote:You are questioning my intelligence... YOU OF ALL PEOPLE? I'm amazed how you imply you had intelligence from the beginning. Yet you don't seem to get the connection of what NX does for the company. Support Site Maintenance - Sarah - 2010-02-10 Conciente Wrote:Goods and services that people that didn't donate don't have, like people that don't buy NX have to use MTS for. Changing the color of my name = pet, accessing an extra forum = 2x card. Only in your mind, pal. Support Site Maintenance - Stereo - 2010-02-10 So... are the closed tickets going to show up again eventually? Or am I gonna have to resubmit all the closed tickets that were never actually resolved. Support Site Maintenance - ChaosCorpse - 2010-02-10 Putting the topic back on topic. I do hope that this manages to do something, although I may not be around much longer to care about MS anyway. I personally haven't been able to send a ticket in months, and I don't even have an open ticket. It just says something about try again at another time all the time. Support Site Maintenance - Sarah - 2010-02-10 Stereo Wrote:So... are the closed tickets going to show up again eventually? Or am I gonna have to resubmit all the closed tickets that were never actually resolved. By the sound of it they're completely purging the "closed tickets" files, which is why I advised everyone to back up the content of their tickets when this was posted. Support Site Maintenance - street - 2010-02-10 BombsAway Wrote:Yeah it's not like they've left the thing broken for THREE YEARS and suddenly decide to fix it up after people start putting media pressure on them were did you see nexon addressing that those 7 bad comments is the reason why they changed their support system? Those 7 people out of how many again playing maple? The special 7 are really getting the ball going! Doing a great job man! I wouldn't call this media pressure if the LA times has an article praising nexon and not bashing them. Not every company is going to get positive comments on their articles and the media knows that. Your not at the meetings that nexon have and don't know if this change was on its way. Ever thought with blockparty coming out wouldn't they need to upgrade their support site? Support Site Maintenance - finalbragade - 2010-02-10 Dear God there should be a rule about having 2 or more Mardian's in a thread at a time
Support Site Maintenance - Sarah - 2010-02-10 street Wrote:were did you see nexon addressing that those 7 bad comments is the reason why they changed their support system? Those 7 people out of how many again playing maple? The special 7 are really getting the ball going! Doing a great job man! I wouldn't call this media pressure if the LA times has an article praising nexon and not bashing them. Not every company is going to get positive comments on their articles and the media knows that. Yes I was clearly talking solely about the seven comments posted today and not the outside actions myself and others have been taking against them for weeks. Sorry, coincidences like that don't just happen. They're stepping up because pomegranate's getting rough and they need to make changes, not because it's magically time for them to do so after years of them doing nothing. Support Site Maintenance - street - 2010-02-10 BombsAway Wrote:Yes I was clearly talking solely about the seven comments posted today and not the outside actions myself and others have been taking against them for weeks. Ok so what about the packet editing,pg hack,meso generator,guild hack etc epidemic that were going on in the past? When those happen wasn't their ticket system being overflow with angry players? Wasn't others taking action "dont buy nx until pg fix" "burn nexon building down" Anyone forgot about the whole Code Red or w/e hacking rumor that sent players crazy and during that time people were claiming to be hacked by just logging? Everyone has always been raging nexon on their support system way before the whole hacking situation and nexon even addressed that in the open letter they did a while back. I'm not buying this maple union efforts to be the reasoning behind the upgrade. A lot of crap has happen in the past and the community attacked nexon for months end. if your attack were similar to eos call of action on ele wands then i would give your maple group union the props behind this upgrade. Other than that it was something nexon planned on doing and its being done. Nexon Wrote:Q: Why are you switching to launching MapleStory from the website? Hmmm Support Site Maintenance - Sarah - 2010-02-10 street Wrote:Ok so what about the packet editing,pg hack,meso generator,guild hack etc epidemic that were going on in the past? When those happen wasn't their ticket system being overflow with angry players? Wasn't others taking action "dont buy nx until pg fix" "burn nexon building down" What part of outside action don't you get? I don't mean just sitting here complaining. Myself and several others have been out there doing things to put pressure on Nexon since trying to confront them head on has never achieved any results. Support Site Maintenance - CarrionCrow - 2010-02-10 If anyone here is daft enough to think that the tickets and not the media and third party attention is what's causing Nexon to act up, allow me to laugh and park my ass on a high horse. Support Site Maintenance - street - 2010-02-10 BombsAway Wrote:What part of outside action don't you get? I don't mean just sitting here complaining. Myself and several others have been out there doing things to put pressure on Nexon since trying to confront them head on has never achieved any results. i know what you mean by outside action . BBB report sending complaints to top gaming sites about nexon, reports to cnn,sarah palin,george bush,Zeus,santa claus, etc. When i say maple union i mean the several others doing outside work along side with you. I'm trying to say those actions of your union was not the reason behind the support ticket upgrade.In nexon announcement they clearly state a reasoning behind the new login system which seems to be connected in with their support system. Why have a new system connect to an old system? If your outside actions truly are bearing fruits of its labor why no current glitches being fixed? why no tespia? why i cant get to 200? If their is no hard evidence proving that your outside actions are showing some sort of progress i'm not putting it on the groundbreaking list with eos who kept his movement with in house action to my knowledge. @above only media attention i see about nexon is good ones, i dont see an article on the la times with the title "nexon worst company ever" i never said the tickets were the reason behind nexon acting up. The same way you claim the tickets are not the reason i say those media and third party attention didnt. Also you really think nexon has time to read the comments about them on an article praising them? Party at nexon office Support Site Maintenance - Sarah - 2010-02-10 street Wrote:i know what you mean by outside action Clearly in my labours I am requesting for all of the things you've mentioned and not logical things like accountability, a site that works, and some real security. Regardless, I am not pompous enough to believe that this is entirely due to the dozens of hours of work I've put into this, along with whatever else anyone else has done. That's ridiculous. It would be ignorant for me to believe Nexon didn't have plans to fix issues with ticketing or their lousy pomegranate security. What I'm saying is that it's not a coincidence that they're finally acting on it now. Think of it this way: you know your room is a mess and so you gather everything up and put it into a pile to sort through. You've got a clear plan of action but you've really got no reason to do it. Then your mom comes in and tells you to clean up, but you don't. Then she shouts at you a lot, but you still don't do it. Finally she threatens to take away your computer; you're probably going to get up and start doing it. Especially if she starts unhooking pomegranate. We've asked, we've shouted, and now we're finally acting, and coincidentally they've begun acting too? Yeah. It's not a coincidence. edit: you seem a little daft so let me break it down further. I don't care about Tespia and I would NEVER mention it as a leverage point. It's a waste of time for everyone. Why would I request glitches be fixed when my main concerns are accountability and security? Bugs annoy me, but they don't concern me as much as their cruddy "support" system and the fact that anyone can find the private information of thousands of children because Nexon doesn't think before implementing a new system like referrals. And again, why the hell would I care if you can hit 200? Seriously. That's not a reasonable request. It's not objective. edit again: Done explaining this to you, though. Don't care what you believe and there is and never will be any proof to the cause which means attempting to convince you further would be a waste of effort. No company would ever admit to being pressured into making necessary changes. Support Site Maintenance - street - 2010-02-10 BombsAway Wrote:Clearly in my labours I am requesting for all of the things you've mentioned and not logical things like accountability, a site that works, and some real security. In your first post i think you got the right tone of pompous "SEE THIS WE CAUSED THIS ALL MY BLOOOD AND SWEAT CAUSED THIS!" "Nexon didn't have plans to fix issues with ticketing or their lousy pomegranate security" How do you know nexon plans mr.ceo? How do you know nexon game plan before they even act? I bet you knew nexon wasnt going to change the login system huh? You also knew nexon was going to be blockparty. You also knew nexon plans on never making any new content. You also knew that nexon wasn't going to bother fix anything with their crappy ass game too. YEP! You are nexon You cant compare a big company to something as cleaning your room . Nexon doesn't have to do anything they don't want too. Effect of not listening to players lose around 200k next day another 200k will be replacing them. Look at msea for example all those accounts were hacked and guess what they are still STANDING! Their hacking epidemic was on a higher skill than ours and they still have people playing the game. After something that huge why is msea still open?Let me break it down for you seeing that you clearly cant read. Not once in any of my posts i put account security over anything. I was referencing those examples towards your all powerful maple union that help get these problems on the map. This was all about the support system not secruity, the security thread is in located here use search. Stop straying away from the topic at hand, those examples were regarding the support system upgrade not the massive hacking going on. Those questions were aimed at your union get cracking some of us have problems and it seems you can act on it. /end thread Support Site Maintenance - Sarah - 2010-02-10 street Wrote:Let me break it down for you seeing that you clearly cant read. Not once in any of my posts i put account security over anything. I was referencing those examples towards your all powerful maple union that help get these problems on the map. This was all about the support system not secruity, the security thread is in located here use search. Stop straying away from the topic at hand, those examples were regarding the support system upgrade not the massive hacking going on. Those questions were aimed at your union get cracking some of us have problems and it seems you can act on it. First of all, I'm female, so it's Ms. CEO. Second, you clearly have no idea of the power of bad press in America if you legitimately think what you're saying. Do you understand how difficult it is for ANY company to recover from a damaging story? Of course, for any corporation there are always some pitiful loyalists who will stick with them through thick and thin, but anyone with any sense would keep their distance if they hear anything that makes a company or organization sound bad or incompetent. You know why sites like the Consumerist or TripAdviser are so effective? Because if you read something bad about a place you're not likely to do business with them. My analogy was adequate in describing the distinction between requesting, demanding and acting. It doesn't matter if it's your mom or the Bill Gates, if you do something that is like to damage that person's ability to operate as they wish, and you do it within the rules of the law, they will respond favourably in fear of the consequences. I'm sure that even someone as ignorant as you has seen cases of 'Bob Johnson's insurance wouldn't cover his bad heart, so he sent us this letter. The next day, his carrier phoned him up and told him he was accepted!' Nexon wouldn't recover from an article detailing that thousands of children's personal information is at risk when a lot of parents are already sketchy about letting their kids play online games. Clearly you don't get how things work if you're so ignorant to dismiss the importance of bad press. You have no idea what you're talking about. |