Hello SP, with all the exploits happening recently, especially Khaini, I thought its time we took a rally. Its not a petition, but something like it, but a little more assertive and noticeable as we will use the ticketing system. I had a friend formulate this letter for me, as a tablet, if you will, if you wish to attempt to make a difference, youre welcome to use it. Its a leap of faith, perhaps even, a waste of time, however to waste as little of your time as possible, all I ask you to do is to help me gain the advantage of numbers.
Simply format the ticket too:
Maplestory
Game related
Report hack/exploited info
Then copy and paste the letter shown at the bottom.
If you have any adjustments, or dont agree with it, you can change it to see how you see fit. I dont recommend it, as if they see the same letter and/or substance requested by a vast amount of players, it might incite a more radical change, of course this is all irrelevant if you dont agree with it. So heres your chance, taking initiative and have the freedom to complain, or sit back and wait for repeated actions and complain as a hypocrite.
Heres the letter, heres the choice:
Format of letter
Khainiwest Wrote:Nexon America,
I am a Maplestory player, using this letter to not only support, but to voice my concern to the game that seems to have fallen into ruin. The intention is not to confront the event of the server, Khaini, but also hope to enlighten you to the problems, I, a common maplestory player have endured over the last 6 months. I have dealt with the backlash of events not even related to me, such as duplicating items which are the result of a server being rolled back, such as my progression. Thats all maplestory seems to be right now, progression, to enjoy the common goal to experience the greatest of challenges. However since the 19th of April, progression is put to a halt. Roll backs keep me from playing, in fear of repercussions that no exploiter would ever have to deal with.
Your protection has become nothing more than a threat, your auto ban system, a glitch that has become the lottery, where honest players such as myself, will be banned from something as trivial as lag, that could be produced from the very thing youre trying to protect me against, hackers. The power to disconnect me from a service, that I try to enjoy, without your consent, let alone knowledge, is a power a Game Administrative should have, not someone who cheats. This is a power that is unacceptable, unbearable, even something that most people would ever dream would happen.
Your perception of us, as a community, is represented by a source that isnt reliable, your own forums. This is not a fair judgment, or interpretation. Some of us are young adults, in fact most of us. Were late teenagers, too early adults who enjoy the simplicity of maplestory. Its a game that is beautiful in its own way, yet impossible to enjoy by many because of these recent exploits that devastate not only the economy, but the game.
By using this letter, Im asking you as customer, to please stop worrying about events, even content. Its nothing, as a player, but majority of a group have lost interest in. We want control, I want control, the games content is irrelevant if the game is ran by players who strip it from us with no defense other than to use their methods against them. Its time to stop expanding and start condensing. We want an in-game audit, research, we want to enjoy a game without repercussions too actions that are not related to us.
We do appreciate the things you do for us, but for something as malicious as this, your previous actions to answer this, are not enough. Maple points, 2x experience, its no longer enough to compensate the losses, the damage, or even the possibility of it rising again in the future. Its time for security, its time for you to lay faith in your customers, and most of all, its time for you to show that you are ultimately the producer of this game.
Too wordy, Nexon doesn't read tickets. And there's an unnecessary amount of flattery and general politeness. Not to say that being rude would be any better, but unlike on a forum like this, when you're asking for resolution of an issue from a company like Nexon, acknowledging what they've done or tried to do in private isn't going to help.
The only thing that players can do to make them work hard to fix this is a straight up boycott, which will never happen. The other thing that will light a fire under them is if it starts affecting their income somehow (enough downtime will eventually do this)
Anyone who does decide to send in a ticket needs to be sure that their tickets don't include the following things though
Accusations
Assumptions
Demands
Threats
Humbly request that they fix it because it is affecting your gameplay experience negatively and then let it be. If you choose to boycott then do so, but saying it to them is unnecessary. Threatening to quit if they don't fix it isn't going to change anything.
Your "letter" is wrought with typos, and at some times, hard to understand. And as Eos was saying, why even bother trying anymore? You're simply going to be ignored. (until it affects Nexon's income noticeably.)
Justin Wrote:Your "letter" is wrought with typos, and at some times, hard to understand. And as Eos was saying, why even bother trying anymore? You're simply going to be ignored.
Because it's not me that's doing it alone, hopefully. Really I don't expect a result, but I'd be satisfied myself just to say I gave it a shot. Not to mention this isn't simply a small blow out with a half assed response. This has a line finally crossed in my opinion. I think some type of action is needed.
@sarah
Pretty much a straight up boycott now considering no one in our server can log on
Sarah Wrote:Anyone who does decide to send in a ticket needs to be sure that their tickets don't include the following things though
Accusations
Assumptions
Demands
Threats
Humbly request that they fix it because it is affecting your gameplay experience negatively and then let it be. If you choose to boycott then do so, but saying it to them is unnecessary. Threatening to quit if they don't fix it isn't going to change anything.
I tried to make my letter more like feedback from the community. I don't recall making those things, unless as Justin says, has been* misinterpreted.
If you want my honest opinion, don't send this in as a ticket. Make it a forum post. It will at least get read by people and provided the success of the thread, they might actually notice something and Hime will at least pretend to care.
It's going to be more annoying than anything else for Nexon to have to waste their time seeing the same ticket over and over. If anything, get a bunch of maplers to write, in their own words, the concerns that you've listed.
KhainiWest Wrote:I tried to make my letter more like feedback from the community. I don't recall making those things, unless as Justin says, has been* misinterpreted.
Everyone sending the same letter isn't going to accomplish anything. I assumed you wrote guidelines.
Also, off topic but I always see you go "word*" and I don't think you realise that the asterisk is supposed to be indicative of a footnote. So you put the asterisk at the end of the word and then at the bottom of the post you would put
*explanation
And each footnote adds an asterisk**
**This is done because adding real footnotes to forum posts would be really time consuming.
ShanghaiDizzy Wrote:If you want my honest opinion, don't send this in as a ticket. Make it a forum post. It will at least get read by people and provided the success of the thread, they might actually notice something and Hime will at least pretend to care.
Hime is powerless and frankly posting it in a forum that consists nothing of 12 year olds asking for refunds from their scrolls failing would take the credibility out of it to be honest. I've considered it in the past, but throwing gold in the trash doesn't necessarily mean it'll be seen.
QSCX Wrote:It's going to be more annoying than anything else for Nexon to have to waste their time seeing the same ticket over and over. If anything, get a bunch of maplers to write, in their own words, the concerns that you've listed.
Although there is that perspective, there is also the perspective that they'll see the genuine concerns of the general community. That's also why I gave them the flexibility to add or edit the letter to their choosing.
Sarah Wrote:Everyone sending the same letter isn't going to accomplish anything. I assumed you wrote guidelines.
Also, off topic but I always see you go "word*" and I don't think you realise that the asterisk is supposed to be indicative of a footnote. So you put the asterisk at the end of the word and then at the bottom of the post you would put
*explanation
And each footnote adds an asterisk**
**This is done because adding real footnotes to forum posts would be really time consuming.
OT: I believe it's the power of number's with at least a basic idea or list of concerns that will make a greater difference.
It's actually a habit to signal that I made a correction.
QSCX Wrote:It's going to be more annoying than anything else for Nexon to have to waste their time seeing the same ticket over and over. If anything, get a bunch of maplers to write, in their own words, the concerns that you've listed.
It'll just get locked there and likely result in a forum ban. They're not exactly open to criticism, regardless of accuracy/truth.
The ticket system is definitely worthless though because it could take months for them to even be read, there's no real impact of a 'mass' of tickets because it's near impossible to coordinate enough people to even be a statistical blip in Nexon's ticketing system.
It's not having what you want - It's wanting what you've got.
I remember people did a similar rally/ticket spam to have Nexon deal with Veng... not that Nexon ever did anything about it, haha. I don't remember if the Ewand rally on Southperry ever did any good (I thought it was futile) but it did get fixed eventually to the delight of many Arch Mages.
I definitely hope your attempt here works although I wonder if the GM will continue reading beyond the first paragraph. I agree with ShanghaiDizzy about posting it on Nexon's forum. It'll definitely get more attention and let's hope -Hime- doesn't lock the thread.
Kevo Wrote:I remember people did a similar rally/ticket spam to have Nexon deal with Veng... not that Nexon ever did anything about it, haha. I don't remember if the Ewand rally on Southperry ever did any good (I thought it was futile) but it did get fixed eventually to the delight of many Arch Mages.
I definitely hope your attempt here works although I wonder if the GM will continue reading beyond the first paragraph. I agree with ShanghaiDizzy about posting it on Nexon's forum. It'll definitely get more attention and let's hope -Hime- doesn't lock the thread.
Veng eventually got banned/disbanned because of that. Also I rallied the email change thing, it took about a year but they finally issued the change. Maybe it was a coincidence, but I didn't do it alone.
KhainiWest Wrote:Veng eventually got banned/disbanned because of that. Also I rallied the email change thing, it took about a year but they finally issued the change. Maybe it was a coincidence, but I didn't do it alone.
It was only a ban of three days. The GMs said they weren't allowed to use Veng in their future guild names and any character creating a guild called "Vengeance" would have a 24 hour auto-ban. Vengeance -> ReVeng -> Gamble -> Excellent. A lot of good those tickets did, wouldn't you agree?
Kevo Wrote:It was only a ban of three days. The GMs said they weren't allowed to use Veng in their future guild names and any character creating a guild called "Vengeance" would have a 24 hour ban. Vengeance -> ReVeng -> Gamble -> Excellent. A lot of good those tickets did, wouldn't you agree?
I swear there were a few who were perma banned. Though I could be wrong, I don't play scania and didn't look* much into it.
I was thinking instead of getting a whole bunch of ppl to log tickets why don't spam FB/Twitter? With a really simply message: Please fix Maplestory (or something)
It would be highly visible and if even 1000 people did it within a 24 hour period it would have to get noticed.
