Why do people dislike Nexon?

I mean without them Global MapleStory would not be this big, or even not exist.
I like Nexon despite the rollbacks and the delays.
Why don't people like them as much as I do?

Just a general consensus of how they handle things. Many feel that they could improve or handle mishaps better one way or another.

*why do people not like nexon/why don't people like nexon

they suck at customer service
that's basically it
also they removed the permanent cs equips which pisses me off
being the very best that no one ever was requires lots of time and money but mostly money
hackers haven't been systematically executed yet
etc

Their Maplestory team has terrible customer service, and by the looks of it, some of them don't really know anything about the game.

Numerous Exploits
Meso farmers run rampant
Glitched PQs
Hime doesn't know what she's talking about.
AcornStory
Customer Service (If you get perma banned - do you realize how hard it is to get your account back?!)
Guild compensation of 5m after almost all guilds in the game were wiped out
Hackers ruining events (Christmas)
Rampant Chaos Scroll bans

*why do people not like nexon/why don't people like nexon

they suck at customer service
that's basically it
also they removed the permanent cs equips which pisses me off
being the very best that no one ever was requires lots of time and money but mostly money
hackers haven't been systematically executed yet
etc

It's a free game, most of them have terrible customer service. You can have the cake and eat it too.

I mean without them Global MapleStory would not be this big, or even not exist.

If only

It's a free game, most of them have terrible customer service. You can have the cake and eat it too.

I don't like this excuse. If they made no money, sure. But for a free game they make EXTRAORDINARY profits....

And I think you as a consumer have every right to complain.

They are doing better than before, but it's still lacking. Usually, they are inept at solving major glitches.

If only

Haha.

It's a free game, most of them have terrible customer service. You can have the cake and eat it too.

psh so
unicef is not profit and they have pretty good customer service
in comparison at least

also nexon has done nothing to combat al qaeda
so they have that against them

It's a free game, most of them have terrible customer service. You can have the cake and eat it too.

What's your point, that the game is free and we should suck Nexon's giant flying cock whenever thrown at us or that giant flying cocks are everywhere in the gaming industry so it's natural to be submissive and accept whatever forced down our throats?

The game is more, much more, to their interest than any of us players.
"What if Nexon never bothered making MapleStory for us? Why can't you people appreciate them?"
Well then they'll have lost out on multi-million dollars of profit. What do we lose? Negative loss of time spent on Maple, that's actually a gain of time. For most of us, we would've wasted the second chance on some other game anyway, but a certain few would've been more productive without Maple.

Though, I have to say they have literally no reason to bother being on our good side, since we continue to play, and pay, either way. If their business is hurt, they'll try better, like the BBB incident.

Getting your account compromised through no fault of your own (I mean not doing the obvious things such as sharing account info, getting keyloggers on your computer, etc.) because of Nexon's lack of security, and rarely getting your items/meso restored would lead to quite a lot of hate.

What's your point, that the game is free and we should suck Nexon's giant flying cock whenever thrown at us or that giant flying cocks are everywhere in the gaming industry so it's natural to be submissive and accept whatever forced down our throats?

The game is more, much more, to their interest than any of us players.
"What if Nexon never bothered making MapleStory for us? Why can't you people appreciate them?"
Well then they'll have lost out on multi-million dollars of profit. What do we lose? Negative loss of time spent on Maple, that's actually a gain of time. For most of us, we would've wasted the second chance on some other game anyway, but a certain few would've been more productive without Maple.

Though, I have to say they have literally no reason to bother being on our good side, since we continue to play, and pay, either way. If their business is hurt, they'll try better, like the BBB incident.

I get what you are saying, but besides customer service is there anything else.
And, by the way what is "the BBB incident".

I get what you are saying, but besides customer service is there anything else.
And, by the way what is "the BBB incident".

Their current BBB grade is C-.

Oh boy, where do I begin?

Nexon, as a company, fails to satisfy what I deem to be a favorable company. Nexon advocates a lot of principles, but does not practice them. They appear extremely anti-hacker, but seem to do very little on the end to prevent or even ban them. The majority of the bans you see posted on the weekly lists are non-other than bans by failed hackers who messed up and got caught by the auto-ban system (which also happens to be full of rubbish). Hacks like d/c hacking have not been patched for years, packet editing which should not be able to be done in the first place, IRM which appeared since day one when Wild Hunters were released, this kind of bull has not been treated to yet. When hackers actually do get permanently banned by a GM (which is probably a once in a lifetime event), they aren't IP banned either. This means all a hacker has to do is just create another account and keep hacking away. They get free mesos from botting, free items from botting, can completely disable players from playing using their d/c hacks, ruin the market single-handedly with their d/c hacks, mushie locks, free mushie resets, etc. What does this mean in the long run? It means it's more beneficial to be a hacker than a legit. Nexon doesn't seem to realize the ferocity of hackers running the game. MapleStory isn't a game where hackers ruin it. MapleStory is a game where hackers run it, which is far worse. All of this can be remedied by one simple thing: having active GM's.

Nexon also happens to fail at being a transparent company. A transparent company lets its consumer base know what it's doing, why it's doing whatever it is, and how they're doing it. In the past half year, we've encountered several meso exploits, all of which times resulted in rollbacks in one way or another. During each of these rollbacks, we have -Hime- the Nexon forum moderator giving out false hope to players saying things like "there won't be a rollback unless necessary" and in general, FUD. For those who say she cannot say they are doing a rollback (when everybody knows it), this generates distrust and actually hurts the company reputation more. Especially for things like meso exploits which tear apart the economy even more (which is already ruined by hackers), having a rollback is better than not having a rollback. Nexon knows this, prepares for the rollback, but for some reason think that a good percentage of the player population is stupid enough to not understand that concept. Therefore, Nexon pushes forward a scapegoat, -Hime-, to gather all of the tension, all while Nexon America's actual team works the problem for hours. This is not a good way to be a transparent company.

Another example of Nexon failing to be a transparent company can be found in its events. Nexon also pushes forward fail "events" that do nothing other than suck up terrible amounts of money from its consumers. Events like Black Friday with the limited sales were horrendous. Thousands of players charged hundreds of NX in preparation to buy the items that Nexon promised for sale. Upon the Black Friday sale days, we are met with an EXTREMELY limited supply of cash shop items that the consumers were unable to spend a fraction of their charged NX on. Do they lose money from this? Contrary to popular belief, they didn't. That is because the consumers, I mean players, have already charged hundreds of NX each. Nexon already received its money. The players on the other hand, did not receive their expectations of a decent Black Friday. This is not only immoral, but it hampers the company's reputation as a decent company, and further pushes Nexon away from being a transparent company.

Many people may say that MapleStory is a free to play game, and because of that, they're excused for having terrible customer service. Sadly, this is not the case. While the game is free to play, it's not free to enjoy. 90% of MapleStory revolves around NX. Cubes, AP Resets, hammers, pets, shops, etc. are all required if the player wants any longevity out of the game. While there are cases of players not needing to use any of these items ever in their Maple career, those individuals are far, few, and definitely not the makeup of the huge majority of the MapleStory community. Although there is a system called MTS which allows certain players to not spend a single penny on the game, MTS is created to actually suck out more money from the consumer base itself. The amount of taxes in the game make it such where a single item must cost at least 617 NX for a small return of 110 NX. That's giving Nexon a bit more than a half dollar while you only receive a dime back. What most MTS merchants fail to realize is, they're actually working for Nexon in this very aspect. While they make the game free for themselves, it no longer becomes free for all the other players they sell items to.

What's even worse than all of these aspects altogether are the ways Nexon reacts after a problem. During this past Christmas Event where exploiters were constantly vaccing away all of the snowflakes and not allowing any legits any part in event, how did Nexon react? They posted a message saying something along the lines of "both exploiters and legits alike will be banned for having a pet out in the event map." Seriously? Is it so hard to take down the game, patch that up, and then put the game back up rather than banning and screwing over poor legits who may have been oblivious to the matter? Several friends of mine ended up falling prey to this method of "punishment" by Nexon due to them coming back from vacation, not reading the forum, and entering the event map with their pet. Furthermore, no signs of fixing the exploit were seen. Item vaccers on every channel of the event map could have been taken care of by a single GM per server patrolling those maps. I don't think any one of them have been banned. So what happens in a nutshell? Hackers won. Legits lost. Again.

HAVE FUN READING! tl;dr version: Nexon sucks as a company.

Their current BBB grade is C-.

nDoors, the company who they bought out and the branch in the US that's merging with NexonAM has a BBB grade of F :|

I personally have next to no problems with Nexon, but majority of my friends are always complaining about them for various reasons.

http://www.southperry.net/showthread.php?t=41124

They fix that in a day, and yet they still haven't fixed Pap. Or Horntail. Or various other bugs in the game.

Aside from what has allready been said, I have one simple reason.

Making people pay for something that was supposed to be free, I am talking about Evans of course. It is impossible to get an Evan to lv 50+ without lv 20 magic guard, and without booster or critical you would end up being completly useless.

Guild compensation of 5m after almost all guilds in the game were wiped out

I kept my guild alive by leaving a few junior masters in it. I made a new one, then deleted it after a while. I logged onto a junior master in my old guild and invited myself back. After the recent guild revamp patch, one of the junior masters now has the title of Master. He doesn't remember his info, but once we get it, I can be guild master once again. It's been a long ~3 years.