2009-09-28, 12:03 AM
[COLOR="Black"]I have recently become the unintentional victim of a serious glitch. Unfortunately, without prior awareness at the time that this item will expire, I purchased Alcolix's Dragon Carabella thinking that it is simply an easy and cheap deal. The following is a screenshot of this problematic item:
http://img16.imageshack.us/img16/4273/maple0007o.jpg
After discovering this is glitch, I panicked, as I had just purchased a large sum NX in order to supplement my in-game mesos in order to buy what seemed to be this godly sword being sold for a cheap price. I felt slighted by this underhanded deal, but I felt that I couldnt blame anyone before discovering the facts.
I first found information regarding this issue on the Sleepywood forums about someone who has experienced a similar situation around one month ago. Harrisonized was the first person ever to encounter this problem, as when he requested of Nexon to unlock his Black Oriental Fury Coat, he became the victim of this unfortunate glitch.
Harrisonized had locked his item with a 30-day item guard, but after a request to Nexon asking for his item guard be removed, his item became glitched in the same fashion my sword is glitched, that is: it became an expiring one. He promptly submitted a ticket regarding the problem, only to be replied by GM Daliah, who apparently experienced denial and claimed that this item is merely a visual glitch and that it will not expire.
According to Harrisonized however, this item will indeed expire, as there is one restriction placed on the item that wasnt previously there. Normal items can be traded within the Maple Trading System (MTS); however, he was unable to put his Black Oriental Fury Coat into the MTS. Because of this, he inferred that the item was sure to expire.
Despite the fact that Harrisonized had submitted another ticket explaining his reasoning behind why he believed his item is not experiencing a mere visual glitch, both GM Daliah and GM Cheezpuff continued to believe that the item is a visual glitch. I must add that this is a very irresponsible move for Nexon employees, who should have at least investigated the item itself before arriving at such an assumption.
Indeed, Harrisonizeds item expired exactly when it was fated to, on August 15th, 2009 at 20:49. Nexon did nothing, despite the fact that the overall felt like a ticking time bomb to Harrisonized and caused him much stress during the time before it expired. After sending in another ticket when the overall expired, Harrisonized was forced to wait a full 8 days before GM Cheezpuff, saying essentially that he is unable to offer a full compensation, despite the cruel irony that a cash shop item that Harrisonized bought that is designed to keep his item safe ended up destroying his precious overall.
He was given 6600 Maple Points and a clean overall as compensation, which is nowhere near the projected price of his overall at the time. His compensation plan was essentially loose change thrown at a store-owner who had filed for bankruptcy, which is almost the equivalent of nothing. I find it extremely insulting that Nexon would consider ruining this mans dignity. Furthermore, I found in this following topic that Harrisonized was even unable to use his Maple Points, leading him to further distress:
http://forum.nexon.net/MapleStory/fo...d/3315123.aspx
Another point I must make while discussing about the incident surrounding Harrisonized is that as soon as he discovered that his item is indeed expiring, he requested Nexon cancel ALL item-unlock requests to prevent further incidences from occurring. Nexon ignored this forewarning.
This leads me to the origin of my glitched sword. In addition to the incident surrounding Harrisonized, I also discovered this following thread on the Nexon forums:
http://forum.nexon.net/MapleStory/fo...d/3188108.aspx
Upon hearing about the incident surrounding Harrisonized, Alcolix immediately tickets Nexon requesting his item-unlock request be canceled. Unfortunately, he receives an extremely unprofessional reply from GM Daliah asking for re-confirmation. I must add here that Nexon should have immediately processed the request. As one forumer noted, its as though Nexon prefers to wait for a patient to die before confirming that the patient is truly experiencing a cardiac arrest and not just experiencing minor chest pain. This is another example of Nexons irresponsibility.
Instead of canceling Alcolixs item-unlock request, GM Daliah takes no action and thus causes Alcolixs items to become glitched after the server check. This is how my sword came to be. Five items that Alcolix estimates to hold the combined value of $5,000 USD were broken in this manner, and my sword was one of them.
Despite Alcolixs report of the glitch, the Nexon employees refused to even acknowledge the error. Alcolix could sue Nexon for the distress that it caused him if he wished to. I could not believe my eyes when I saw that Nexon dared ignore a problem of this magnitude.
After reading about this incident, I inquired Alcolix about the situation and he explained to me that he had submitted multiple tickets, all in which he felt ignored. Nexon always replied saying that the issue is under investigation, despite the fact that people have already discovered the mechanism that underlies the item guards and proposed a simple fix. Here, I will briefly list the several interesting phenomena that occur with expiring items, as noted by other people.
The first of these phenomena is that expiring items can be retained in data after the expiration date in three ways. One way is to store the item on a spare character and never log into that character after the expiration date. Another way is store the item in the storage system and never bring it back out. The last way is to set up a shop and never close the shop after the expiration date. However, in all three methods, the moment the item is taken out of its refrigerator, it will instantly vanish.
The second of these phenomena is that expiring items can not be placed in the MTS, despite the fact that they are still tradable in game.
The third of these phenomena is that when an expiring item is placed in a window typed user-interface, the expiration date vanishes temporarily until it leaves that interface. An example is when my sword is placed in the Legendary Spirit, the expiration date does not show up while it is in the Legendary Spirit. For this reason, I thought that perhaps using Vicious Hammer would allow the item to become permanent once again. Unfortunately, I was wrong and I ended up wasting 4500 NX.
The fourth and last of these phenomena is that expiring items, despite not having a lock, are sometimes glitched to have a message saying [The Item]s seal has expired. For example, when my Dragon Carabella does expire, should Nexon choose to ignore this issue completely, could possibly include the line, Dragon Carabellas seal has expired, even though it no longer has this item lock on it, since Nexon manually removed it.
It is because of this fourth phenomenon that Nexons customers have figured out the exact mechanism by which an item lock works. What these customers have figured out is that an item lock and an items expiration date both use the same attribute on the item in the data. When an item lock is used, it turns the item from a permanent item into an expiring item. Then the lock binds on the item and protects it from disappearing on the moment the item is set to expire. In other words, if the lock is on the item, it disappears FOR the item and makes returns it back into its normal state. However, because Nexon removed these locks manually, the items no longer have that lock to protect it from disappearing. Therefore, on the set date, the items definitely do expire.
One simple solution that Nexons customers have found is that by manually relocking these items, Nexon can essentially change the item back to normal. It would be as though nothing even happened; the item would be relocked onto the character and the lock would expire on the same day, just as it was before this entire incident. On the exact moment the item expires, the item will become a normal, permanent item without an item lock, since the lock that is placed back on will protect the item from disappearing.
It appalls me to see that Nexon uses its customer base as guinea pigs, instead of providing Tespia as it has promised to in this letter:
http://maplestory.nexon.net/WZ.ASPX?...mp;pageIndex=1
It appalls me even more that in addition to using its player base as a test media, Nexon continues to so ignore this situation in spite of the fact that it has an easy solution that Alcolix felt forced to sell off his items in order to at least make back only minimal compensation. Players should not be forced through this type of stress. Its as though Alcolix is the Great Gatsby, and Nexon is just an entity that smashes things up, retreats into its wealth, and lets other people clean up the mess that it caused.
I feel pity for everyone who has ever purchased his items, as it would seem from various sources that all he now owns none of his items, that he somehow managed to sell all of his items. This means that these problematic items are circulating around the Free Market, like hot potatoes, ready to destroy the wealth of all the people who own one ore more of these items last.
I feel pity for ejoooo, who bought this 11 Weapon Attack Pink Adventurer Cape from Alcolix, as shown in this following screenshot
http://i36.tinypic.com/k2fznq.jpg
I feel pity for PokeTheFace and for whoever bought these 21 attack Stormcaster Gloves from Alcolix, as shown in this following screenshot:
http://img9.imageshack.us/img9/8346/maple0007ks.jpg
I feel pity for KalecLostsol for buying Alcolixs shield, as I am now in the same predicament she is in, as shown in this following thread on the Nexon Forums:
http://forum.nexon.net/MapleStory/fo...d/3280160.aspx
Though I do not have a documented evidence of this occurrence, I do know from the accounts of several merchants and friends of Alcolix that he has already sold his 7 attack Facestompers. I feel pity for the person who bought them.
I feel pity for Harrisonized, who has been wronged by Nexon, even though he has remained moral in the fact that he did not sell off his items and instead kept the loss Nexon incurred to himself.
Finally, I reserve the most pity for Alcolix. I am positive that Alcolix was a highly moral man, but I speculate that it is because of the dilemma that Nexon has forced Alcolix into that he changed his moral beliefs through this cognitive dissonance in order to cope with this overwhelming situation.
Nexon has proven to time and again to severely damage those who use its service. From what I can observe, Nexon has been ignoring everyone who was wrongfully banned due to the Magatia Party Quest Glitch. It has ignored all of the complaints written in the v73 Feedback thread and it has not re-opened another Feedback thread. It would appear that Nexon does not want to listen to its customers.
A few days ago, Hime announced that Nexon is making sure [its] service is the best MapleStory experience anywhere, as quoted from the following thread:
http://forum.nexon.net/MapleStory/fo...d/3306251.aspx
I would like to ask Nexon to please take this opportunity to prove that it is the best MapleStory experience anywhere, that it is not ignorant of its players issues, and most importantly that it is fulfilling its promise to its loyal customers.
Thank you for your time and patience.[/COLOR]
http://img16.imageshack.us/img16/4273/maple0007o.jpg
After discovering this is glitch, I panicked, as I had just purchased a large sum NX in order to supplement my in-game mesos in order to buy what seemed to be this godly sword being sold for a cheap price. I felt slighted by this underhanded deal, but I felt that I couldnt blame anyone before discovering the facts.
I first found information regarding this issue on the Sleepywood forums about someone who has experienced a similar situation around one month ago. Harrisonized was the first person ever to encounter this problem, as when he requested of Nexon to unlock his Black Oriental Fury Coat, he became the victim of this unfortunate glitch.
Harrisonized had locked his item with a 30-day item guard, but after a request to Nexon asking for his item guard be removed, his item became glitched in the same fashion my sword is glitched, that is: it became an expiring one. He promptly submitted a ticket regarding the problem, only to be replied by GM Daliah, who apparently experienced denial and claimed that this item is merely a visual glitch and that it will not expire.
According to Harrisonized however, this item will indeed expire, as there is one restriction placed on the item that wasnt previously there. Normal items can be traded within the Maple Trading System (MTS); however, he was unable to put his Black Oriental Fury Coat into the MTS. Because of this, he inferred that the item was sure to expire.
Despite the fact that Harrisonized had submitted another ticket explaining his reasoning behind why he believed his item is not experiencing a mere visual glitch, both GM Daliah and GM Cheezpuff continued to believe that the item is a visual glitch. I must add that this is a very irresponsible move for Nexon employees, who should have at least investigated the item itself before arriving at such an assumption.
Indeed, Harrisonizeds item expired exactly when it was fated to, on August 15th, 2009 at 20:49. Nexon did nothing, despite the fact that the overall felt like a ticking time bomb to Harrisonized and caused him much stress during the time before it expired. After sending in another ticket when the overall expired, Harrisonized was forced to wait a full 8 days before GM Cheezpuff, saying essentially that he is unable to offer a full compensation, despite the cruel irony that a cash shop item that Harrisonized bought that is designed to keep his item safe ended up destroying his precious overall.
He was given 6600 Maple Points and a clean overall as compensation, which is nowhere near the projected price of his overall at the time. His compensation plan was essentially loose change thrown at a store-owner who had filed for bankruptcy, which is almost the equivalent of nothing. I find it extremely insulting that Nexon would consider ruining this mans dignity. Furthermore, I found in this following topic that Harrisonized was even unable to use his Maple Points, leading him to further distress:
http://forum.nexon.net/MapleStory/fo...d/3315123.aspx
Another point I must make while discussing about the incident surrounding Harrisonized is that as soon as he discovered that his item is indeed expiring, he requested Nexon cancel ALL item-unlock requests to prevent further incidences from occurring. Nexon ignored this forewarning.
This leads me to the origin of my glitched sword. In addition to the incident surrounding Harrisonized, I also discovered this following thread on the Nexon forums:
http://forum.nexon.net/MapleStory/fo...d/3188108.aspx
Upon hearing about the incident surrounding Harrisonized, Alcolix immediately tickets Nexon requesting his item-unlock request be canceled. Unfortunately, he receives an extremely unprofessional reply from GM Daliah asking for re-confirmation. I must add here that Nexon should have immediately processed the request. As one forumer noted, its as though Nexon prefers to wait for a patient to die before confirming that the patient is truly experiencing a cardiac arrest and not just experiencing minor chest pain. This is another example of Nexons irresponsibility.
Instead of canceling Alcolixs item-unlock request, GM Daliah takes no action and thus causes Alcolixs items to become glitched after the server check. This is how my sword came to be. Five items that Alcolix estimates to hold the combined value of $5,000 USD were broken in this manner, and my sword was one of them.
Despite Alcolixs report of the glitch, the Nexon employees refused to even acknowledge the error. Alcolix could sue Nexon for the distress that it caused him if he wished to. I could not believe my eyes when I saw that Nexon dared ignore a problem of this magnitude.
After reading about this incident, I inquired Alcolix about the situation and he explained to me that he had submitted multiple tickets, all in which he felt ignored. Nexon always replied saying that the issue is under investigation, despite the fact that people have already discovered the mechanism that underlies the item guards and proposed a simple fix. Here, I will briefly list the several interesting phenomena that occur with expiring items, as noted by other people.
The first of these phenomena is that expiring items can be retained in data after the expiration date in three ways. One way is to store the item on a spare character and never log into that character after the expiration date. Another way is store the item in the storage system and never bring it back out. The last way is to set up a shop and never close the shop after the expiration date. However, in all three methods, the moment the item is taken out of its refrigerator, it will instantly vanish.
The second of these phenomena is that expiring items can not be placed in the MTS, despite the fact that they are still tradable in game.
The third of these phenomena is that when an expiring item is placed in a window typed user-interface, the expiration date vanishes temporarily until it leaves that interface. An example is when my sword is placed in the Legendary Spirit, the expiration date does not show up while it is in the Legendary Spirit. For this reason, I thought that perhaps using Vicious Hammer would allow the item to become permanent once again. Unfortunately, I was wrong and I ended up wasting 4500 NX.
The fourth and last of these phenomena is that expiring items, despite not having a lock, are sometimes glitched to have a message saying [The Item]s seal has expired. For example, when my Dragon Carabella does expire, should Nexon choose to ignore this issue completely, could possibly include the line, Dragon Carabellas seal has expired, even though it no longer has this item lock on it, since Nexon manually removed it.
It is because of this fourth phenomenon that Nexons customers have figured out the exact mechanism by which an item lock works. What these customers have figured out is that an item lock and an items expiration date both use the same attribute on the item in the data. When an item lock is used, it turns the item from a permanent item into an expiring item. Then the lock binds on the item and protects it from disappearing on the moment the item is set to expire. In other words, if the lock is on the item, it disappears FOR the item and makes returns it back into its normal state. However, because Nexon removed these locks manually, the items no longer have that lock to protect it from disappearing. Therefore, on the set date, the items definitely do expire.
One simple solution that Nexons customers have found is that by manually relocking these items, Nexon can essentially change the item back to normal. It would be as though nothing even happened; the item would be relocked onto the character and the lock would expire on the same day, just as it was before this entire incident. On the exact moment the item expires, the item will become a normal, permanent item without an item lock, since the lock that is placed back on will protect the item from disappearing.
It appalls me to see that Nexon uses its customer base as guinea pigs, instead of providing Tespia as it has promised to in this letter:
http://maplestory.nexon.net/WZ.ASPX?...mp;pageIndex=1
It appalls me even more that in addition to using its player base as a test media, Nexon continues to so ignore this situation in spite of the fact that it has an easy solution that Alcolix felt forced to sell off his items in order to at least make back only minimal compensation. Players should not be forced through this type of stress. Its as though Alcolix is the Great Gatsby, and Nexon is just an entity that smashes things up, retreats into its wealth, and lets other people clean up the mess that it caused.
I feel pity for everyone who has ever purchased his items, as it would seem from various sources that all he now owns none of his items, that he somehow managed to sell all of his items. This means that these problematic items are circulating around the Free Market, like hot potatoes, ready to destroy the wealth of all the people who own one ore more of these items last.
I feel pity for ejoooo, who bought this 11 Weapon Attack Pink Adventurer Cape from Alcolix, as shown in this following screenshot
http://i36.tinypic.com/k2fznq.jpg
I feel pity for PokeTheFace and for whoever bought these 21 attack Stormcaster Gloves from Alcolix, as shown in this following screenshot:
http://img9.imageshack.us/img9/8346/maple0007ks.jpg
I feel pity for KalecLostsol for buying Alcolixs shield, as I am now in the same predicament she is in, as shown in this following thread on the Nexon Forums:
http://forum.nexon.net/MapleStory/fo...d/3280160.aspx
Though I do not have a documented evidence of this occurrence, I do know from the accounts of several merchants and friends of Alcolix that he has already sold his 7 attack Facestompers. I feel pity for the person who bought them.
I feel pity for Harrisonized, who has been wronged by Nexon, even though he has remained moral in the fact that he did not sell off his items and instead kept the loss Nexon incurred to himself.
Finally, I reserve the most pity for Alcolix. I am positive that Alcolix was a highly moral man, but I speculate that it is because of the dilemma that Nexon has forced Alcolix into that he changed his moral beliefs through this cognitive dissonance in order to cope with this overwhelming situation.
Nexon has proven to time and again to severely damage those who use its service. From what I can observe, Nexon has been ignoring everyone who was wrongfully banned due to the Magatia Party Quest Glitch. It has ignored all of the complaints written in the v73 Feedback thread and it has not re-opened another Feedback thread. It would appear that Nexon does not want to listen to its customers.
A few days ago, Hime announced that Nexon is making sure [its] service is the best MapleStory experience anywhere, as quoted from the following thread:
http://forum.nexon.net/MapleStory/fo...d/3306251.aspx
I would like to ask Nexon to please take this opportunity to prove that it is the best MapleStory experience anywhere, that it is not ignorant of its players issues, and most importantly that it is fulfilling its promise to its loyal customers.
Thank you for your time and patience.[/COLOR]
