A Message About Your Game

Dear Maplers,

Around two weeks ago, MapleStory began experiencing a number of stability issues including server crashes and problems with logging in. To give you some insight on the causes, I can share that we experienced a combination of network instability as well as an increase in malicious attempts to take down our systems. During our nine days of instability, our development and production teams have been working around the clock to track down the causes of the issues and solve them. The good news is that we've made a lot of progress. There remain problems to solve though, and the battle against external forces that can affect our games is ongoing.

On behalf of everyone at Nexon, I'd like to offer our most sincere apologies for all the downtime and service interruptions during this time. We know that it's not just the loss of a few items or levels; it's the loss of the time you've invested in MapleStory and your confidence in our service. Your time is precious and the fact that you choose to spend it with us is something we never take for granted. MapleStory is your game, your special place. As the caretakers of this place, we take it personally when anything keeps us from delivering the solid gaming experience you deserve.

Please allow me to reiterate our commitment to pushing forward and making MapleStory everything it can and should be. Thank you for sticking with us through all the difficulties. Your unwavering support is what keeps us going.

For all of us at Nexon,

Min Kim, Vice President of Live Games

This was my face during the entire thing.

At least they admit that they are getting attacked by scumbag hackers.

At least they admit that they are getting attacked by scumbag hackers.

I agree. Good thing they are at least addressing this.

I got this too. I think this is awesome and a huge step for NEXON.

On behalf of everyone at Nexon, I'd like to offer our most sincere apologies for all the downtime and service interruptions during this time. We know that it's not just the loss of a few items or levels; it's the loss of the time you've invested in MapleStory and your confidence in our service. Your time is precious and the fact that you choose to spend it with us is something we never take for granted. MapleStory is your game, your special place. As the caretakers of this place, we take it personally when anything keeps us from delivering the solid gaming experience you deserve.

dammit, you are making it so hard to stay mad at you, I know it's mostly fluff but still ;_;

How did you get this message?

edit: oh, via e-mail. Have not received anything of the sort, oh well.

instability and being attacked at the same time? what a coincidence nexon

Didn't they say it wasn't due to, "external, malicious attacks" during that whole crapstorm?

The second paragraph makes me want to kill a hobo. Trying to squeeze sympathy from us? No. Hell no.

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

Maybe, if you actually provided ANY sort of tangible form of evidence, people would care enough to consider your claims.

Maybe now, I'll actually be believed when I tell people that the crashes were caused by "malicious attacks"

Not sure if true or just trying to look like a victim, but anyways gonna belive them and say well blades was right.

How bout dem Solar flares.

Yeah this apology makes the fact that they haven't acknowledged that people are still constantly losing their accounts much better.

How bout dem Solar flares.

To give you some insight on the causes, I can share that we experienced a combination of network instability as well as an increase in malicious attempts to take down our systems.

What you think caused it?

Received it via email huh?

I have to get around to changing my email via fax eventually...sighhhh

It's well written... I'll give them that.

But I stopped caring about Min Kim letters because they never actually mean anything a couple weeks later.

Was hoping to see "as thank you for being so understanding, we will be raising every monster's base exp by 3x permanently".

Eh. It's nice they addressed this I guess but I'd like them to really go after all the trouble hackers are causing in-game.

*unphased*
I'll believe they're actually looking out for their players when I see giant blue texts of bans spamming my chatbox.