A response to the hackings.

A GM has added a comment to this ticket. Please see below for more details.

You are receiving this message because you are among players who have had their MapleStory account compromised. To provide relief for your loss, we have generated generous compensation packages that best suit your character’s needs. These packages contain game items, equip items, various scrolls, and mesos. We want to provide this relief to help you restart your Maple journey. This is the first time we are extending this offer, but we hope to make it a permanent part of the MapleStory support policy to provide faster response to players who have had their accounts compromised.

Next Steps:

The compensation package that you will receive will depend on the character that receives it. Each package is catered to the job, class, and level of your character. You will only receive ONE package, so carefully consider which character you would like to receive the compensation package.

We will be rolling out the distribution of these packages in the next few weeks. When the packages are ready, the following will happen when you login into MapleStory:

- A message prompt will ask you if you would like to receive the compensation package on the character that is currently logged in. If you do not wish to receive it on that character, simply logon to the desired character.
- After you have logged onto the desired character, press “Accept” on the message to receive the package.

Thank you very much for your unyielding patience as we know you may have waited long. We will contact you once again once these compensation packages have been rolled out in the game.

Sincerely,

GM Torvor
Nexon America, Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

lol So people lost BILLIONS of mesos and they think they can compensate with just equiping them?
Bet the mesos are something like 10m and I wonder what kind of scrolls and game items it contains.

I got hacked two days ago and sent a ticket the same day.
No e-mail/ticket response yet, I hope they believe that I got hacked.

I also don't like the "only receive compensation for 1 character" thing. Something tells me this won't make up for my losses considering my estaff alone will most likely be worth more than all they give me put together.

Well, I sent in a ticket in February of 2010, and I received this e-mail from the GM too. I wonder what their
compensation will be....

I just got this message. Definitely won't make up for my Aran's losses, but it feels good that they acknowledged their failure and offered something. At least they did that much. Hopefully as they improve this service they'll be able to give back everything lost to more recent victims.

I got one too

I just got this message. Definitely won't make up for my Aran's losses, but it feels good that they acknowledged their failure and offered something. At least they did that much. Hopefully as they improve this service they'll be able to give back everything lost to more recent victims.

Well you never know what it might contain. Hell for all you know it could contain the entire empress set if you're above level 140.

haha im expecting you guys who got hacked to get this:

-100mil
-50k maple points
-lvl 120 reverse gears of your class for 120+ everyone else gets w/e gears appropriate for you lvl
-60% scrolls of your class weapon or GM scroll if they're really that generous
-a note saying they're sorry

Nothing sent as of yet, they didn't even give us a time unfortunately lol

I hope the players that deserve it get a good compensation.
Seriously, if Nexon tries to be a cheapass with this, anyone that has any shred of hope left in Nexon will lose it.

All they do is spam me each week for every open ticket I have. Trying to check to see if I have any responses to anything but apparently I don't have the authentication to do that.

last october i got my drk hacked she was like 15x among with perfect spears sky skiis and pinaka, even all of my chairs were all taken, polarbear ryko dragon chairs all the boss chairs, AND they deleted all my characters. i doubt nexon is going to do anything more than 10 mil mesos and 60% scrolls to "fix" being hacked.

I got this in response to my ticket from May, as well.

I'm kind of worried as to what the actual compensation is, but who knows.

Probably just me or Nexon is releasing a statistic report on how many answered tickets to boast about how great their support is or they are actually starting to care more about us now.

Oh god... I can see it now......

Basic lvl xxx Gear for your character. Some mesos, Maple points, and some 60% scrolls...

Each package is catered to the job, class, and level of your character

That in no way is indicative of the amount of items/meso a person has lost. Your highest char might be lv 50 but you spent most of your time merching and had amassed billions in items...guess you wont be getting much.

I'm not seeing anything resembling

... Also, we thought you'd like to know that we have discovered how the meso-sellers were able to gain access to so many accounts, and have blocked that method. You can rest assured that if you keep your account information to yourself and visit no unapproved sites, you will not be hacked again...

so what good is this compensation, even if they get extra generous with it?

^ exactly

Restoration to the hacked individuals will surely be inadequate. The best solution for the playerbase is to fix the vulnerability so this doesn't keep happening.

inb4 nexon gives you clean versions of your lost items.

(like what they did with the expiring removed item lock glitch!)