Error code 38 on entering cash shop

Still failed at entering CS today, even after the 8 hours SC...so sad

my cs still glitched after 2 patchs...

Getting same error, dam only can enter with mules same account wft!!! somebody knows what to do to solve this???

my cs still glitched after 2 patchs...

Same here.

My ticket got closed with this helpful response:

We appreciate you reporting this information. I have forwarded this information and the issue is currently pending investigation. We ask that you please be patient while we look into the possible causes and solutions to this issue.

Thank you and your patience is treasured.

Sincerely,

GM Enskel
Nexon America Inc.

It's getting really bothersome, as my auto-hp pouch expired and I don't like training (or bossing) without one.

@ SaptaZapta: my first ticket, the same Gm replied the same thing as you, my second ticket, they closed with this reply:

This ticket has been closed by a GM. See below for more details.


As there will soon be a new version of MapleStory released tomorrow that may resolve this issue for you, we ask that you completely remove the current MapleStory client from your computer. Once it has been completely uninstalled, please download the new client and attempt to play once again. The new client will be available sometime tomorrow, and we ask that you keep an eye on the website for its release.

Should you run into any errors with the new client, please submit a new ticket detailing the following:

What operating system are you using (Windows XP, Windows Vista, etc)?
What type of video/graphics card are you currently using on your computer?
Have you tried to uninstall the game then reinstall it?
Is our game on your firewall/anti-virus safe list?
Exact error message that you received (if applicable)
Please describe in your own words, the issue you are experiencing.

Please make sure to include screenshots of any error messages that you may have received by uploading the images to a trusted image hosting site and then providing the links to the images in your ticket. You can submit this information in a new ticket.

We apologize if the new version does not fix your issue, and we sincerely appreciate your patience.

Sincerely,

GM Rynohat
Nexon America, Inc.

Now i have another ticket open, no reply yet

EDIT: i did uninstall maple and reinstall using the client installer .93, didnt work on my 3 computers (2 with win7, 1 with winxP)

I doubt any of those things are relevant, since this one character d/cs on *every* computer I've tried, while other characters, even on the same account, work just fine on every computer.

I guess this response they gave you is their standard "We have no bleeping idea what's causing that malfunction. Try turning off and on and slapping it a bit, maybe that'll jiggle it to work". Very encouraging.

Looool sapta, the fact is not funny coz as u said some items in cs are necessary for play, why they dont understand that!!!

I logged another ticket, got response "this issue should have been solved in the recent system maintenance", by "the recent system maintenance" it means the cash shop maintenance on 30th Nov, and it's not fixed even after big bang patch........it's been 3 weeks now!

When i log into the CS the screen turns black and nothing is going on...

I doubt any of those things are relevant, since this one character d/cs on *every* computer I've tried, while other characters, even on the same account, work just fine on every computer.

I guess this response they gave you is their standard "We have no bleeping idea what's causing that malfunction. Try turning off and on and slapping it a bit, maybe that'll jiggle it to work". Very encouraging.

yeah i know that, i bet they dont even know what they did with their database... waiting for today's SC to check if it will get auto-fixed somehow.

yeah i know that, i bet they dont even know what they did with their database... waiting for today's SC to check if it will get auto-fixed somehow.

Nope T_T

My main started getting this error as well right after the BB patch. I know it was working fine just the night before the patch because I remember myself checking the CS the last time before I log off. I just tried logging to my secondary character in the same account and it's working fine T__T

Edit:
Don't think it's relevant, but I'm running on Win7 Professional 64-bit.

Nope T_T

yep, still glitched

still no working....
submitted another ticket today, let's just hope that they will notice this, comon people, let's all submit tickets~

I get that 2

i'm tired of thie error 38 they should fix that, its been 3 weeks now

i'm tired of thie error 38 they should fix that, its been 3 weeks now

I agree completely, during this time I just let my safety charms and auto pot to go to waste in the cash shop. Nexon has closed my first ticket with what looks like an auto-response and has yet to respond to my second one which was filed over a week ago. This is really starting to bother me because nexon is limiting what I could do before with big bang. Almost all bosses are glitched or are no challenge anymore and when I want to train at the only place that's actually decent (ToT), then I might get killed because I've lag issues, no more auto pot and safety charms.

Similar situation here.
My auto-pot has expired. I have one safety charm on me, and when that goes, I stop what little "training" I do now (the 999 ToT quests).
Already had to outsmart the Sorcerer (who kills you with a potion) in order to avoid losing my charm.
Nexon closed my first ticket with "thank you for reporting this" and my second is untouched for over a week.
I can't get Karma to sell scar/targa helms, and Zak is glitched but even if they fix him I can't sell the helms I loot. I'd be running just for exp.
I still have my pet and its loot gear, but I can't transfer them to my APQ mule so have to manually loot there (glad they fixed APQ tho). I live 10,000 miles from Nexon so my loot speed is about 1 item per second. Fun.
Kinda sad how one can't really play without access to cash shop anymore...

I wonder whether we'll be able to enter cash shop for the White Winter Sale, if they hold one. (Extraction seems to hint at one).
I wonder whether I'll be able to revive my pet when it dries up on the 28th.
I wonder why I'm even still playing this game...

I think I found a problem related to the situation, it applies to both of my characters that are stuck and doesn't apply to a few characters I tested that are okay.

Normally when you go over your EXP bar or your name, you can see your current exp/total exp + your id, channel respectively. On glitched characters, nothing pops up.

Does it apply to anyone else? Anyone can find some insight into this?

I think I found a problem related to the situation, it applies to both of my characters that are stuck and doesn't apply to a few characters I tested that are okay.

Normally when you go over your EXP bar or your name, you can see your current exp/total exp + your id, channel respectively. On glitched characters, nothing pops up.

Does it apply to anyone else? Anyone can find some insight into this?

I see mine just fine. Might be a different related issue.