Update on Hackings (Not Really)

Well I received another email from Nexon:

****Please note that this is an auto-generated message from Nexon Support based on your service ticket. If you are reading this message in your email, please understand that any replies to this email will not be seen by the Nexon Support Staff. If you would like to provide additional information please add a comment to your ticket.****

Thank you for your continued patience while your issue is investigated. Rest assured that we have not forgotten you!

This ticket will remain open and updates will be provided as we get them.

Sincerely,

Nexon Support Team

It's been just over three weeks since the last one, which in terms of Nexon speed, is very short... Nothing new, still waiting.... Does it really take over half an year to get a hacked account fixed? (I opened my ticket 2/11, I was hacked 2/10).

Er. Please show the ticket you reported too.

Yeah, I got that too. My ticket was opened on 2/12, currently the status is Work In Progress. I wonder if they'll actually do something.

Er. Please show the ticket you reported too.

Nobody cares. Everyone who had a hacking ticket leftover from february is getting these same auto response "we fail at being responsive but look our system can pretend it cares" tickets every 30 days.

Nobody cares. Everyone who had a hacking ticket leftover from february is getting these same auto response "we fail at being responsive but look our system can pretend it cares" tickets every 30 days.

I don't know if it has any meaning, but instead of being posted as an External Comment like usual, it was called a Follow Up. Do you, by any chance, know if it means anything?

It means they will eventually get to your issue. The reality is that there are very few customer service reps and they have thousands of tickets to handle. THOUSANDS. It's gonna take a while.

Your frustration is very understandable.

i still think it's bullshit they're taking this long to come up with results.

You are right there is no excuse. Problem is that the Maple community is borderline retarded when it comes to customer service. Check out the "See nexon does care" at sleepywood. If a company takes that long to respond to your issue, you should be foaming at the mouth angry, not jumping for joy. And it's certainly NOT a sign the company cares. A company that gives one iota of care to its customers will respond to their query within days, not f****ing months.

And what's worse is that Maplers don't take action. Take your problem and report it to the Better Business Bureau. Document it. Let people know. Eventually it will force Nexon to ramp up its customer service staff to meet the demands of its customers.

You are right there is no excuse. Problem is that the Maple community is borderline retarded when it comes to customer service. Check out the "See nexon does care" at sleepywood. If a company takes that long to respond to your issue, you should be foaming at the mouth angry, not jumping for joy. And it's certainly NOT a sign the company cares. A company that gives one iota of care to its customers will respond to their query within days, not f****ing months.

And what's worse is that Maplers don't take action. Take your problem and report it to the Better Business Bureau. Document it. Let people know. Eventually it will force Nexon to ramp up its customer service staff to meet the demands of its customers.

Ya think we didn't try already?

it's something that has to be persistent. Ya gotta be on their ass ALL THE TIME, especially for a crew that invests tons of time into the game. Tis a necessary evil. You must be relentless.

Every time Sacramento raised the tuition on schools in California, students tirelessly showed their distaste for the changes. It was the persistence that got the reversal of tuition. Just harping a few times won't get the desired outcome. Plus this is Nexon we're talking about. Nexon America is simply a publishing arm with a group for local development for GMS. To get them to take notice the community must be bitter raging a-holes.