The ticket system

 Spoiler

I'm surprised. My ticket was logged around the end of February. It was changed to "Work in Progress" near the beginning of March. Now I received this. o_o.

In case anyone was wondering, my account was hacked with all my gear taken, and this was a ticket for said gear. Hopefully this isn't only intended to get my hopes up.

Dozens of us got them at the same time.

I shouldn't have been so nice as to close my own ticket back then out of disappointment.

The irony is my ticket explicitly states (since February) I neither want nor will use Maple Points because I haven't played Maple in almost a year and it was actual prepaid NX from another Nexon game that was stolen from me and there is no earthly way points that can only be used in a game I don't play can compensate me for that loss.

The maple points are just like the free nx item codes, they're just there to get you back/keep you playing.

I shouldn't have been so nice as to close my own ticket back then out of disappointment.

You got hacked? O_o

same thing here, and my ticket is open since 11/11/2009, was kinda shocking, too bad is just another way of automated answer what prolly means the situation will stay the same for a long long time.

The maple points are just like the free nx item codes, they're just there to get you back/keep you playing.



You got hacked? O_o

Was long ago. I messed around with the new system feature and saw the closing ability, so I shut down all my open tickets, including that one.

I also received this. This kinda sucks since I don't even have Maplestory downloaded anymore.. Coudln't they just give us 10,000 Paypal cash instead..?;;

Also, giving us this 10,000 Maple Points says to us that the tickets will remain a Work in Progress for a long time. Perhaps this is like the "halfway" point or not even..

Took nexon 7 months to recover my account.

so i guess, you guys will have to wait a bit longer.

Same thing for me, however. About 5 hours later they responded saying they are looking into my situation regarding getting my gear back and to be patient!

However, my ticket included a screencap of all my gear about 2 days before getting hacked. Stats included~! I hope that helps

Hope they work it out for all of you guys to!

Damn that works? I have ss of all my gear I wonder if I could get compensated.

This is an email I got today. Kinda Ironic how they send emails saying they havent addresed your problem when they could be fixing it.

Email I got:

****Please note that this is an auto-generated message from Nexon Support based on your recently submitted service ticket. Please do not reply to this message as it will not be seen by Nexon Support Staff****

Thank you for your recent submission to Nexon Support. Unfortunately, we are experiencing a high ticket volume at this time. We appreciate your patience and apologize that a GM has not yet been able to assist you.

Please note our Nexon Support business hours. We answer tickets Monday through Friday, 8am to 7pm Pacific time.

We will do our best to assist you as soon as possible.

Thank you for your continued patience,

Nexon Support Team


Ticket Information:
Ticket #: 19000-71466
Date Created: 3/30/2010 7:45:16 PM ET

:f6:

Although I got this, it wont help me much.

Kinda Ironic how they send emails saying they havent addresed your problem when they could be fixing it.

It takes just as long to send out a mass-mail and free NX as it does to fix one person's issue. When you have over five thousand issues remaining which is the more customer friendly solution?

This is an email I got today. Kinda Ironic how they send emails saying they havent addresed your problem when they could be fixing it.

It says RIGHT THERE that it's an auto generated (see: NOT WRITTEN AND SENT BY HUMANS) message, but you skipped RIIIIIIIIIGHT over that. It's not ironic. They're not even sending you an e-mail with the time they use to do other things. A computer sent you the damn thing.

It says RIGHT THERE that it's an auto generated (see: NOT WRITTEN AND SENT BY HUMANS) message, but you skipped RIIIIIIIIIGHT over that. It's not ironic. They're not even sending you an e-mail with the time they use to do other things. A computer sent you the damn thing.

What is ironic is that people always complain about them being computer generated, and when they indeed are made, they also complain about that. Or the oposite while being that. Or anything, actually.

I got the email as well obviously. And the points are indeed useless. I just hope they will restore my account so ill be on the ranks because I'm sure not coming back to play after their lack of action.

by the way, just a hint, don't post anything ticket related, as may it make nexon stop helping with your account restoration, trust me, nexon check southperry.net as more as everyone thinks

My ticket status.
Status: Work in Progress
Date Created: 8/14/2009 2:17 AM PDT
Last Updated: 4/28/2010 8:14 AM PDT

so if i was you guys, i would sit and wait for nexon, if they recovered my account, i'm pretty sure they will do for more people.

by the way, just a hint, don't post anything ticket related, as may it make nexon stop helping with your account restoration, trust me, nexon check southperry.net as more as everyone thinks

So they know how much hate they get, yet they do nothing about it? Great service.

I also got an email. I'm surprised.

So they know how much hate they get, yet they do nothing about it? Great service.

I also got an email. I'm surprised.

Maybe that's why nexon help some people, and some are left behind.

Maybe they check what the people say around on all forums and they could be like: hey you say we suck, so why should we help you?

Maybe that's why nexon help some people, and some are left behind.

Maybe they check what the people say around on all forums and they could be like: hey you say we suck, so why should we help you?

Oh I don't know, to make them look better?

Sorry, if my choice is between negligent pomegranate service and the possibility of MAYBE SOMEDAY getting my account back or making Nexon look as bad as possible due to their pomegranatety negligent actions and inability to guarantee me the same results AND treatment that any other respectable company would, I'm going to make them eat a big plate of plantain because that's exactly what they deserve.