Any recent hacked accounts from Southperry users?

It seem that you can request an email change(source) I was always under the impression that you could never change your email. Also this is kinda double edge sword if someone is hacked and their account was locked they can gain access easily.

Is hime showing favoritism towards this bobbart guy? I think she is, because i guarantee their are many users who have gotten hacked and they cant figure out their email and are probably doing the same thing bobart is doing and getting their tickets closed.

I requested an Email change one time because people who I didn't want knowing my email knew it, and they told me too bad

Just wondering, could the hackers have somehow had access to the database while nexon was trying to fix/upgrade their server stuff in december?

Just wondering, could the hackers have somehow had access to the database while nexon was trying to fix/upgrade their server stuff in december?

Thats one of the current theories as its when it started happening.

Noone can prove it though, so its all that iit is, speculation although it seems possible.

I too requested an email change (stating that all information related to the account can be verified personally, as well as email authentication if necessary) just after hearing the emerging hacking trend and was denied 5 days later. Response was the typical "your account is illegible" for an email change or that sort. I don't think they deal with non-isp email addresses. I also self-requested a 1-month ban and honouring the facts I will accept any 'consequences' because of the ban, and they wouldn't grant it.

Everyday now we're hopipng on double-edge blades; you can choose temporary solutions and compromise long-run fixes and vice versa. Nexon can increase security by introducing second password where login is only successful if both passwords are correct and will not give warning message if the first password is incorrect. But if this causes random hacked accounts to greatly diminish after, it's harder to trace the source of the problem and amend it. For some of us that lost everything valuable already probably want truth and justice, and more 'baits' are to be laid so that the culprit can be caught, meanwhile unaffected players probably don't want this. I personally can accept the fact that it happened and move on if tighter security measures are put into place, but that'll leave an unsatisfying taste on a lot of others.

P.S. Jellyflower <-> Lachrymus, so yeah, I was affected and hence the creation of this thread.

Found an article online relevant to our current situation. It won't get your stuff back if you were hacked, but it's worth a read.

creating secure passwords you can remember.

I find it funny that Bobbort still adamantly defends Nexon despite being one of many victims of their negligence.

P.S. Jellyflower <-> Lachrymus, so yeah, I was affected and hence the creation of this thread.

Oh, I was not aware of that fact.

Like I said, it was just another theory, it just seemed a bit too coincidentiall to me that RockYou got hacked the same time hackings started to occur.

I find it funny that Bobbort still adamantly defends Nexon despite being one of many victims of their negligence.

to quote my response to him:

Do you know what accountability is, Bobbort?

The initial act is the fault of the hackers but the following cloud of confusion, anger, and sadness are all Nexon's fault for not being accountable. A month and a half went by where they continuously dismissed all claims of hackings. A half a month has gone by since they realised that this is more than just some dopey kids giving out their information. Two months have gone by without any real recognition of a problem from Nexon, but rather self-serving claims of "NOPE, NOT OUR FAULT. WE HAVEN'T FOUND ANY SECURITY BREACH."

And people are still being hit. And Nexon is doing nothing for anyone but themselves. The patch could and should have been delayed. Their ship is sinking and they seem more interested in asking for contributions to keep it floating than insuring every passenger knows that there's a problem and is wearing a life-jacket. Everyone on their staff should be doing damage control right now, not continuing with business as usual, that's not how you deal with an emergency, and this IS an emergency.

You know what's the worst, though? One of their cherished members gets hit and they jump to fix your problem. I sent in a ticket asking for an email address switch months ago and it was closed, even though I pleaded with them. The same has happened to so many others. So what do we need to do to get treated like human beings? Not just to be protected before we get hit but in the wake of the damage to insure we won't drown.

Furthermore, maplestory has become far from a "free to play" game, and you can argue that into the ground but it's untrue. Those pay to play games treat everyone equally and they make far less money than Nexon does. So expecting a little civility, a little accountability isn't so far-fetched. Defend them all you want but you're just enabling criminal behaviour. As long as people who are blind to their negligence exist they will never change, because they don't have to. People will keep paying them to be a second-grade, no accountability company. That is why the better business bureau exists, and that is why it is important for everyone to contact them, regardless of age. We all deserve the same treatment and Hime's response to you in this topic proves clearly that we aren't all getting it.

It's not unreasonable in any way to expect a public statement from an official high-ranking Nexon staff member where everyone can see it. It's not unreasonable to expect them to do everything in their power to protect our identities before profiting (as Eosian pointed out in my topic, they're not bound by share-holder laws.) It is unreasonable to expect answers immediately, but following that, it's not unreasonable to expect a temporary solution like item locks or even shutting the game down to protect their players. But they haven't taken any of those reasonable measures and that makes them negligent.

It confuses me because you should understand that more than anyone; you've been violated. Perhaps it was their corporate limo ride back into your account that reassured you of their love but the rest of us aren't so lucky, Bobbort.

Just in case anyone is too lazy to back and forth over at Nexon's forum

BombsAway:

Do you know what accountability is, Bobbort?

Beer Of course I do

The initial act is the fault of the hackers but the following cloud of confusion, anger, and sadness are all Nexon's fault for not being accountable. A month and a half went by where they continuously dismissed all claims of hackings. A half a month has gone by since they realised that this is more than just some dopey kids giving out their information. Two months have gone by without any real recognition of a problem from Nexon, but rather self-serving claims of "NOPE, NOT OUR FAULT. WE HAVEN'T FOUND ANY SECURITY BREACH."

Honestly, if they cant find anything wrong on their end, what can they do? I agree a public statement of we are looking into the issue will be at the least comforting. I do firmly believe if something is found on their end people will be offered some form of compensation.

And people are still being hit. And Nexon is doing nothing for anyone but themselves. The patch could and should have been delayed. Their ship is sinking and they seem more interested in asking for contributions to keep it floating than insuring every passenger knows that there's a problem and is wearing a life-jacket. Everyone on their staff should be doing damage control right now, not continuing with business as usual, that's not how you deal with an emergency, and this IS an emergency.

I dont understand how they are doing nothing but for themselves? I imagine they also don't want to cause a mass hysteria by releasing a public statement saying, you may be hacked change your password frequently.. or something along those lines This issue will take alot of investigating to determine the cause. Releasing false of half truth information cause the investigation isn't complete isn't going to help anything either.

You know what's the worst, though? One of their cherished members gets hit and they jump to fix your problem. I sent in a ticket asking for an email address switch months ago and it was closed, even though I pleaded with them. The same has happened to so many others. So what do we need to do to get treated like human beings? Not just to be protected before we get hit but in the wake of the damage to insure we won't drown.

I did not have my email changed

Furthermore, maplestory has become far from a "free to play" game, and you can argue that into the ground but it's untrue. Those pay to play games treat everyone equally and they make far less money than Nexon does. So expecting a little civility, a little accountability isn't so far-fetched. Defend them all you want but you're just enabling criminal behaviour. As long as people who are blind to their negligence exist they will never change, because they don't have to. People will keep paying them to be a second-grade, no accountability company. That is why the better business bureau exists, and that is why it is important for everyone to contact them, regardless of age. We all deserve the same treatment and Hime's response to you in this topic proves clearly that we aren't all getting it.

While this may pale in comparison, every time Nexon has been at fault for something they admitted and compensated people for it. The HT Pendents being hammerable ( I know thats not a word...) They said it was a mistake and will be rolled back, and they gave some form of compensation for it. The bigfoot glitch they said was a mistake do not abuse this glitch while we work to correct it. Later when they made Bigfoot super strong they said opps, our bad, we'll fix that. The monster book glitch they said was their fault and people were compensated for it, and of course patch delays they add 2x event for. While these pale in comparison They are examples of nexon admitting fault and comping players for their mistakes.

It's not unreasonable in any way to expect a public statement from an official high-ranking Nexon staff member where everyone can see it. It's not unreasonable to expect them to do everything in their power to protect our identities before profiting (as Eosian pointed out in my topic, they're not bound by share-holder laws.) It is unreasonable to expect answers immediately, but following that, it's not unreasonable to expect a temporary solution like item locks or even shutting the game down to protect their players. But they haven't taken any of those reasonable measures and that makes them negligent.

I cant disagree with anything there

It confuses me because you should understand that more than anyone; you've been violated. Perhaps it was their corporate limo ride back into your account that reassured you of their love but the rest of us aren't so lucky, Bobbort.

I didnt get any sort of corporate limo ride back to my account at all. I did not have my email changed, they also have changed others emails in the past. Someone mentioned them doing so in this thread. Please dont think a GM came in game and hooked me up with equips, mesos or anything, I can assure you that didn't happen.

Trust me I am very mad and quite hurt this happened to me. I lost alot. Most of my time was spent bossing which I can not do now. It took me almost 45 mins to kill a Bigfoot today f3 I lost nearly 2.4K on my damage range. Seeing my equips in a shop just enraged meSuper Angry But there is nothing I can do really, I cant make them give my stuff back. I also wont let these "terrorist" deter me from enjoying my free time. I'll build stronger then I was before and make sure everything is locked. While paying to ensure my items are safe on a free game kind of sucks, it's definitely worth the piece of mind, in my opinion.

I do not visit elicit sites nor share info (other then rep muleSurprise) and my email is not a free account so I am at a complete loss as to how this could of happened. Also the account I use here on the forum is not the same as the account I play in game.

<sarcasm> Perhaps they are allowing this to happen to promote lock sales </sarcasm>
That's a joke that someone firmly believed may be the case on another forum Hmm

Although he might have been sarcastic about Nexon deliberately doing this to promote lock sales, I wouldn't be surprised if their lock sales increased as a result of this. The locks still aren't in the top 5 sold items in the Cash Shop as of Jan. 22, though.

I was going to respond to him but I can't log onto the forums, it says my password is invalid. My account wasn't hit because it allows me to log onto the main site with that account. What the hell, did they change my forum password to shut me up?

I was going to respond to him but I can't log onto the forums, it says my password is invalid. My account wasn't hit because it allows me to log onto the main site with that account. What the hell, did they change my forum password to shut me up?

This should be obvious to you by now, but **This member has been suspended for 7 days for disruptive forum behavior.**

This should be obvious to you by now, but **This member has been suspended for 7 days for disruptive forum behavior.**

They're so pineappleing worthless, jesus christ.

I had to use another account because mysteriously after making a half a dozen controversial comments my passport no longer allows me to use the forums? HMM. Censorship at its finest?

Honestly, if they cant find anything wrong on their end, what can they do? I agree a public statement of we are looking into the issue will be at the least comforting. I do firmly believe if something is found on their end people will be offered some form of compensation.

They can shut the game down until they figure out a proper solution to stop the hackings. ID changes for everyone, a new security set-up, something. And judging by Nexon's past compensation methods it would/will be something that benefits them more than anyone else. HERE'S SOME 2X FOR A MONTH, DON'T FORGET TO BUY A 2X CARD FOR 4X!!!

I dont understand how they are doing nothing but for themselves? I imagine they also don't want to cause a mass hysteria by releasing a public statement saying, you may be hacked change your password frequently.. or something along those lines This issue will take alot of investigating to determine the cause. Releasing false of half truth information cause the investigation isn't complete isn't going to help anything either

They have done nothing for anyone else so far and the only public statements so far have been Hime covering for them by repeatedly saying that the problem isn't on their end. Public hysteria is already here, people need to be made aware of what's going on so they can take that single step to protect themselves just a little bit further. The statement could easily read:

"Dear Maplers,

Recently we've encountered a rash of account attacks and we haven't been able to determine the cause but are looking into it and are determined to find the answer and bring those responsible to justice. In the meanwhile, in order to protect yourself, it's suggested that you log onto our website and change your password frequently.

We are sorry for this inconvenience and promise to solve this issue and take preventative steps in the future. Check back for news on compensation or more account safety tips."

Bang. I'm sure a professional could write something a little better but that's simply all that's necessary.

While this may pale in comparison, every time Nexon has been at fault for something they admitted and compensated people for it. The HT Pendents being hammerable ( I know thats not a word...) They said it was a mistake and will be rolled back, and they gave some form of compensation for it. The bigfoot glitch they said was a mistake do not abuse this glitch while we work to correct it. Later when they made Bigfoot super strong they said opps, our bad, we'll fix that. The monster book glitch they said was their fault and people were compensated for it, and of course patch delays they add 2x event for. While these pale in comparison They are examples of nexon admitting fault and comping players for their mistakes.

Nope. Nope. Nope. Nope.

Rarely does Nexon admit to their mistakes. The HT pendant issue was resolved quickly and kind of poorly because people were compensated for abusing a known glitch. But that's a pretty explosive topic so let's leave it. The Bigfoot glitch was fixed quickly because people were benefiting too much from it and it was costing Nexon money (if people level too fast they won't keep buying 2x cards.)

The Monster Book glitch was only addressed because I freaked out about it and wouldn't get off their case, I even got banned for harassing pepe (sorry pepe) because I was so angry. I am nearly positive that if I hadn't been on their back so hard that it wouldn't have been addressed so quickly. There were a few other people who were outraged but I don't feel it's all that ridiculous to take credit for that because I was relentless, much like I intend to continue being with this issue.

How about that elemental wand/staff glitch that went on for a year (twice, actually) and was never publicly addressed by Nexon? Eosian made a 30-some page topic in feedback that not a single staff member responded to and then coincidentally the next patch it was fixed. After a year. (Hint: it's not a coincidence). How about Nexon not addressing the fact that pirate's can't get battleship cannon right now after an entire patch (and now another new one!) without a fix or even an apology. How about every single pirate related issue that they've ignored despite so much criticism, begging and request for? For every good thing Nexon's addressed, there's a million things that they've done nothing about or kept us out of the loop on when they're important. We pay their bills, we deserve to know what the hell is going on.

I didnt get any sort of corporate limo ride back to my account at all. I did not have my email changed, they also have changed others emails in the past. Someone mentioned them doing so in this thread. Please dont think a GM came in game and hooked me up with equips, mesos or anything, I can assure you that didn't happen.

I wasn't implying that you got free stuff, sorry. Just that Hime immediately jumped at the chance to change your email address when so many others have been denied such a service. Two, five, ten people out of hundreds or thousands who have requested such a service actually getting their wish fulfilled doesn't indicate a positive trend, just a couple of lucky exceptions.

<sarcasm> Perhaps they are allowing this to happen to promote lock sales </sarcasm>

I know you're joking but this is exactly what's happening and it's pretty disgusting business practice. It's like asking someone to pay for use of a rope when they're hanging off a cliff.



Finally, to whomever banned my account: you won't shut me up. I request it be unblocked so I can continue addressing the situation that you are too neglectful to address yourself. I have done nothing wrong except voice my opinion on the situation, and that is not ban-worthy.

I was going to respond to him but I can't log onto the forums, it says my password is invalid. My account wasn't hit because it allows me to log onto the main site with that account. What the hell, did they change my forum password to shut me up?

Lol, not surprising.

Normally, most companies operate on these functions for crisis communications: Maintaining connectivity, being readily accessible to the news media, showing empathy for the people involved, allowing distributed access, streamlining communication processes, maintaining information security, ensuring uninterrupted audit trails, delivering high volume communications, supporting multi-channel communications, and removing dependencies on paper based processes. So far Nexon has failed on most of these categories.

It seems more like Nexon is in stage one of Elisabeth Kübler-Ross's five stages of grief: Denial (we see no breech on our end, it's your fault for having shitty passwords and sharing accounts, etc). Next will be anger (we found the breech and are punishing the hackers, it's all their fault, not ours!) then bargaining (please come back to MapleStory, and we'll give you 2x exp. for a whole month!) then depression (here is an open apology letter showing how sorry we are) and finally acceptance (we're a shitty company.) Ironically, the five stages of grief usually affect someone who thinks they are dying or won't be of any relevance in the future.

It seems more like Nexon is in stage one of Elisabeth Kübler-Ross's five stages of grief:

I would disagree. This denial isn't a grief stage; It's just a symptom of their already present megalomania that tells them they're invincible and infallible and everything that goes wrong is the end users fault.

I would disagree. This denial isn't a grief stage; It's just a symptom of their already present megalomania that tells them they're invincible and infallible and everything that goes wrong is the end users fault.

Your point is valid, but we cannot rule out the possibility that they know exactly what is going on, but are keeping mum on the situation to prevent further panic, because it's possible they don't know how to address or fix the current situation. It's possible that they'll continue to ignore this, like they always have in the past, due to their perceptions of megalomania. It's also possible that they see the writing on the wall, and don't want their reality to change.

The main issue is that this hacking epidemic is a crisis (from the community's perspective,) and not opening up a proper communication channel, like what Sarah has been lobbying for, is leading to a lot of fear, uncertainty, and doubt that Nexon could easily make go away.

The main issue is that this hacking epidemic is a crisis (from the community's perspective,) and not opening up a proper communication channel, like what Sarah has been lobbying for, is leading to a lot of fear, uncertainty, and doubt that Nexon could easily make go away.

I've been lobbying them for over a year on this subject, since ticket 00293958 on 08/26/2008 03:32:55 AM, in fact.
Over and over and over and over, through multiple mediums, contacts and communication channels.
They are fundamentally incapable of the concept.

You'd have more success running a Pro Tibet rally in the middle of Beijing than getting Nexon to admit any mistakes or opening up proper communication channels.

I would disagree. This denial isn't a grief stage; It's just a symptom of their already present megalomania that tells them they're invincible and infallible and everything that goes wrong is the end users fault.

And a good chunk of their users, or at least official forum users, feel this way too.

I have a few question if they haven't been added.

1.Players that were hacked what year/month did you create your account? Cause two of my guildys were hacked today and it happened in order of the month they created their account, which was in jan. Might just be a coincidence but it could lead to the order they might be going in.

2. Was their any accounts that were created in 09 hacked?

I'm sure among just us we have many many friends and guildmates who are pissed off at this company and the whole slew of issues they let slide by. Everything from this account hack crisis, dc hacking, and the near non existent lines of communication have been on the talk of my buddylist for about a month now. I think what we ought to do is get these people to give Nexon an ear full of their complaints on Nexon's forum. If we can go from 5-6 guys making ourselves heard to 50-100+ guys, I think we can make ourselves a force far too big for Hime and her volunteer forum mods to silence.

We need to spread awareness of these issues as best we can. We're clearly frustrated and we've clearly run out of patience for Nexon and their %$%-ups. I have friends who don't even play maple who have heard of the recent account hack crisis. I say go to BBB, go to whatever consumer reporter you have to go to to get the news out. Just make it known to all present and potential customers that Nexon's ship is sinking, and sinking fast.