Lol, NEXON refunded me.

Do you believe NEXON actually gives refunds?

Yes. They DO give refunds, but ONLY in RARE situations, like this one.

Today I tried to charge Nexon Cash, and in the start everything went fine.

BUT, right when I clicked "Submit" in the last step to charge Nexon Cash, here comes an error page: http://www.nexon.net/errorpage.html

Sadly, I didn't get my Nexon Cash. Even MORE sadly, I actually lost my 10$. They were taken off my PayPal account, and I didn't get any Nexon Cash because of that website error. Onoz NEXUN scamed me!!11one

No. They're pretty fast with these charging problems, I must say. I just got refunded after a few hours (2-3).

Obviously I had to make a post in the forums to let NEXON know about this problem, but luckily -Hime- read it after some hours, and resolved the problem.

http://img413.imageshack.us/img413/7772/...undwx3.jpg

Here's the screenshot proof of the refund. I censored all the other e-mails for privacy reasons. Everything else is in italian, so you won't probably understand.

"NEXON doesn't give refunds."

Lols. When there're problems like that, they do!

Amazed, I'd say. I really wouldn't have expected NEXON to be so fast in resolving this issue. When I saw that I did lose money without actually getting Nexon Cash because of that problem, I thought: OH NO! Now I'll have to wait MONTHS to have this issue resolved.. <_<

But.. looks like I wrongly thought.

Is NEXON's support really improving?



P.s.: if this thread isn't in the right forum, please move it, and my apologies to the staff.

It is improving. Despite Nexon not being able to help with my problem, the response I received was quick and not automated.

The end of the world as we know it is coming D;

I'm glad you got your refund!

Nexon is improving, amazing.

Wow, congrats on getting your money back... Surprised they even responded.

Amazing!

Although this is a different case than what we have been seeing before. Clearly, they took money from your Paypal account without giving you anything, and that could land them in trouble with Paypal or the autorities. This isn't the same as when people complain that their 2x exp cards are losing value due to server checks or w/e.

Well, yeah, they said they won't refund Nexon Cash and Nexon Cash Items, even if they lose value with Server Checks.

But if they take money from a customer without giving Nexon Cash, that's refundable, because if they wouldn't refund, they could get in troubles, as Yoorah said.

lol...now i can die happy

Wow, congrats on getting your money back...

I'm glad you got your refund!

Thank you.

lol...now i can die happy

I lol'd.

lol...now i can die happy

I was thinking the exact same thing xD.

Plus 1 point for Nexon in my book .

I had a similar experience about a year ago, except I had attempted to charge 20 times instead of once before checking to see what went wrong, it took 2 months to resolve, I ended up having a character banned for NX fraud for about 4 months and I had to get the refund by force.

Wow. Who knew?
Nexon is becoming....Awesome lately

I had a similar experience about a year ago, except I had attempted to charge 20 times instead of once before checking to see what went wrong, it took 2 months to resolve, I ended up having a character banned for NX fraud for about 4 months and I had to get the refund by force.

Wow. I'm very sorry for you.

Luckily, that didn't happen to me. I'd prefer to gift 10$ to NEXON instead of getting my character banned for getting the refund by force.

NEXON is really improving.

Man, if CK turns out to be awesome, I'm going to love Nexon.

Hopefully, this means people will stop bashing NEXON for providing a game they never turn off.

Glad NEXON is improving itself.

of course it got answered quickly. its the money section =]

Nexon goes in waves.
They get good around a big update, then they suck until the next. :[
Happened with 4th job. Happening now.

If they can keep this up I'll be impressed. >:[

they refunded my brother's offrank character $10 for a paypal error, and this was years ago.

So yeah, they were never messing around with this sort of thing.

Well of course. Nothing surprising about refunding NX in an actual case where one would have to refund money. Believe it or not, server problems and your time management don't count as a valid refund excuse. Technical errors of the cash system and other such problems do.

Shocking 0_o. But I guess NX is their #1 priority...has anyone been helped on any other issues not relating to NX cash/money?