lolnexon

I don't understand, explain please?

They change the GM name and auto response every ticket about the same topic.

Can you post a different SS zoomed out please?
So basically what you're saying is, it's an automated message, yet they change the GM name at the bottom and that SS was a Nexon employee? What does the complaining part mean? Sorry I'm slow. -_-

Make sure to change the gm name, we have a few different lag responses, this will be for the first time they complain about it.

They change the name of the gm, change the automated message for different numbered complaints

Yeah, zoom out the original ticket please. xD

I dont get it.

If this is fake, good job making me LOL.

If this is real, I'm crying.

I dont get it.

I guess the ts sent in a ticket complaining about lag, and the GM responding accidently included Nexon instructional material for GMs into the reply, thereby proving that there is a stock set of auto replies for a given problem, and that they really don't give a whatever. But we knew that already.

Wow, this might actually work?

http://www.xosfere.com/sscheck/index.html

(Says it's an edited screenshot.)

Edit: Never mind, sschecker doesn't work on print screen .

If this is fake, good job making me LOL.

If this is real, I'm crying.

its real

So complain twice to get a proper response? =P

With all teh content and upgrades the game has gone through,
customer service hasn't improved much yet,

Here's to human error

BB

I'm not surprised that they have pre-written responses, because it would take a while to type those up. They would type up unique responses when necessary. However, I didn't really expect the GM names. D:

What, no "Fact" at the bottom either? :f6:

its real

I'm crying.

I'm crying.

Nexon fails that hard.

To clarify what's going on here since there are multiple interpretations of what's going on...

They use salesforce.com's product to do their tickets.
This includes a knowledge base module for the GMs who recieve the tickets.

When a GM gets a ticket, they look up the subject matter of the ticket in the knowledge base, and if it's a common one they have a template they copy/paste the response from to send to you. This GM apparently copied a bit too much of the screen when pasting the template to reply and got part of the instructions as well as the actual message.

The note that got attached at the bottom is the reminder for whatever GM is doing the copy/paste to put in thier own identifying info rather than whatever the template itself says. It's not an instruction to just put in a random GM's name like some people are interpreting it as.

If the ticket isn't for something they get commonly, or isn't the knowledge base already, they have standard replies they can use that fit the nearest appropriate response, or they may reply with thier own variation of a generic answer.

but wouldnt that be funny if it was random gms name?