Morality of Using NX

Through my activity Nexon nets income. I prefer to not directly financially reward a company that rarely listens to its customers and in some cases even lies to them just to cover their collective asses

You want to stop paying them but you want better customer service at the same time? ahahaha you are a joke.

What exactly IS wrong with Nexon's customer service? 90% of the tickets I have sent to Nexon have been answered and dealt with. (may not be the fastest service, but they get to it eventually)

Hell, just last week :

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/\ i think sean you had lucky GM Daliah answered you

i got that ticket that GM Tiara answered me, it got closed like 1 hour before i opened it, and for sure it wasn't an automated message:

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but then, GM Lallent gave me an automated message, and my ticket is open for the past 6 months:

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sorry if its off-topic, but for me ms customer support sucks

Yeah they sure cared about my bug report o.o

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(I linked this pic to them)

I guess the last 18 months isn't enough time for them to change the half dozen lines of text that cause this problem.

I guess the last 18 months isn't enough time for them to change the half dozen lines of text that cause this problem.

They did resolve it.

They looked into it and decided the resolution was do nothing about it.

They did resolve it.

They looked into it and decided the resolution was do nothing about it.

they didn't look into it, that was automated response for bug reporting... I don't get why they give automated responses instead of just leaving it open. Guess it gives players more hope...

They did resolve it.

They looked into it and decided the resolution was do nothing about it.

I guess that's what happened to Capt. Latanica, too... "hmm, let's not bother."