"Lockdown" Error Code 38 data gathering.

I'm thinking this glitch can potentially affect everyone, with enough items. What I'm not sure about is if that's true... So far only old characters are affected, but most likely due to more investment on slots.

After all, most of the people affected, used their mains, so that makes sense.

We've reached a halt here I'm afraid. Everything depends on Nexon now.

i just tried the different resolution i logged in my character successfully and cleaned my inventory and tried to cc and still on but when clicked on cs i crashed with the error 38 but i can log in now now its something with cs item i have i will try to take off each time to see which item causing that and let you know guys

Thanks for this really help

Edit: guys after the 1st attempt to enter cs and it give me the error 38 i cleaned my eq inventory from regular equipment not cs items and i was able to enter cs fine cant really tell what was the cause of it

Well I filled two tickets in the past 24 hours, both of which were answered within 15 minutes. Both answers were "We are aware of the issue, but we don't know how to fix it so we can't fix it now. Hopefully we will fix it in the future! Buy NX today."

I even requested a manual deletion of the useless equips that most likely caused this in the first place and nada. At this point I'm going to reach out to the CEO on Twitter and see what I can do to get a hold of someone tomorrow. If I get the run around then I'll simply involve my lawyer and see where we get then from then on. No TOS is going to hold up in court when their system intentionally blocks you from accessing what you just purchased. This is thoroughly unacceptable and frankly if no one goes in and tries to fix out characters they could potentially sit for months un-fixed and that won't work for me.

Does anyone have any idea if KMS suffers from the same issue?

Sigh...I'm really asking for it. Once again, I'm fully locked out. This is getting really annoying. All I want to do is participate in events without fear of crashing with error code 38 and not being able to log in afterwards. I didn't even loot THAT much equipment, though I did loot quite some bells. It's already a pain having to clean out my inventory after each run. I can't even leave dimensional invasion without ccing. Nexon needs to step up their game and fix this because this is definitely a major issue. It has been going on for way too long now.

Welp, I am yet another victim to this ridiculous error. I was only having the farm issue since some time in the late summer/fall. Then it jumped right to phase 3-a, ON Christmas DURING the 3x event. After spending money on various exp buffs and pots... needless to say, I was livid. I was also on the WG map at the time. I managed to sign back on the next morning, without having to change a thing. However, all it took was a couple of cc's, and bam Error 38 again.

I didn't find out about the removing link skill thing until 3 days later. I removed them all and logged on successfully. The next day I put them all back on, carefully, once at a time logging on each time to see if any particular one was the culprit. Nope, seemed everything was fine. THEN, some time after that, I got the error entering the CS. That seemed to go away on it's on after a few days, though.

A week-ish later, d/c again while changing channel, error 38. So this time I try to debug the problem, and remove my link skills one by one, after each time trying to log onto my char. I went through every available link, in order, starting with cannon (except for mihile), and when I finally got to kanna and removed that one, I could log in! The next day I re-added all but kanna and everything was fine. Maybe kanna's was the problem?!

Nope! Here I am today at phase 3-b. :[ Removed my skills and still no dice. The ticket I originally sent about this back on Christmas finally got followed up with a canned, "re-install maple and video card drivers" response. Uhhh, no, I don't think so. It's NOT a hardware/software issue as I've tried to log on multiple pc's. I managed to chat with a GM today, and I pretty much got "we are aware of this issue, please continue to check the website, have a nice day".

I also tried the fix with the screen resolution and holding the window down, didn't seem to work. I either seemed to grab too early and freeze the window till I let go, or grabbed to late and it poofed away. I never used 800x600 anyway. I also tried other combinations of things, i.e. all resolutions in windowed & full screen while logging, still error 38 every time.

Oddly, my initial d/c & error wasn't while cc'ing, I was just solo grinding at WG. Every other time has come after a cc though. Yes I have expanded inventories- 1 is maxed (I can't remember which), and the rest are close to maxed.


Funny to mention... I had submitted a separate ticket about the CS when that one happened. Lo and behold, a GM was quick to respond and offer help, asking if they could log on my account to check something! Figures. Not being able spend money on them was more of a priority. While having this GM's attention, I said "look, you need to go in NOW and try log onto my main as I am having the problem again". They responded with, "We've already tried this and couldn't log on".... ugh.

I just knew this would eventually happen.

It's going to affect a lot of people soon. And what's better, those lots are long time runners. And that means people who pay. Ignoring the problem is just making the snowball bigger and bigger.

The best steps I've seen to avoid this is... Basically, don't have too much stuff.

I wouldn't recommend anyone to spend NX, sadly, because cash items seem to weigh more towards the limit, and could set you locked at phase 3-b without even noticing.

And who knows if your stuff will expire by when they fix it...

Funny to mention... I had submitted a separate ticket about the CS when that one happened. Lo and behold, a GM was quick to respond and offer help, asking if they could log on my account to check something! Figures. Not being able spend money on them was more of a priority. While having this GM's attention, I said "look, you need to go in NOW and try log onto my main as I am having the problem again". They responded with, "We've already tried this and couldn't log on".... ugh.

"We tried and couldn't log on" and yet "try reinstalling or a different computer". So funny if it weren't so sad.

Hmm, also, may I suggest that this all started happening after the Unleashed update? (with all the cap increases) Did this happen to anyone prior to June 19th?

"We tried and couldn't log on" and yet "try reinstalling or a different computer". So funny if it weren't so sad.

Hahaha... in their defense, that was from two different GM's. :3

It's pretty pathetic that they haven't even acknowledged it in "Known Issues". Or the fact that this issue has been going on since June and still hasn't been resolved. I mean this thread basically has all the details of what causes the error, if I'm not mistaken someone even linked a GM to this thread. It just shows their dedication towards fixing it, I guess we will just have to hope more and more people get the error until they must fix it and cannot put it off any longer.

I think there's an overemphasis on inventory items. Sure it is one of the causing factors and all and you can clean out one to avoid this issue but that doesn't solve issue the permanently. What I'm seeing more of are medal collectors being effected by this. Curious who isn't a medal collector or a collector of any kind that is effected by this?

It's pretty pathetic that they haven't even acknowledged it in "Known Issues". Or the fact that this issue has been going on since June and still hasn't been resolved.

I just did I frustrated live chat and the person I was talking to said that it didn't need to be on the Known Issues list just yet whatever that means.

I mean this thread basically has all the details of what causes the error, if I'm not mistaken someone even linked a GM to this thread.

Not all the details. From the ticket response I got, they can't seem to replicate this issue. They need a step by step guide to reach this error 38 which no one can figure out.

Not all the details. From the ticket response I got, they can't seem to replicate this issue. They need a step by step guide to reach this error 38 which no one can figure out.

If they were a bit more open, and told us if JUST filling inventory slots with maxed expansions triggers it... We could help a bit more.

Then, if they add medals, mounts, and the likes, and still doesn't trigger...

Well what gets me is the GM that responded regarding the CS ticket originally offered to log on to my account to "check something". When I got locked out yesterday, I responded with, well, here it is exactly;


(read from the bottom up)



So, from my understanding of what Borsham said, they have tried to log into the affected accounts and couldn't, and that's it?! Sigh, this does not make me feel good. :/

Well what gets me is the GM that responded regarding the CS ticket originally offered to log on to my account to "check something". When I got locked out yesterday, I responded with, well, here it is exactly;

-snip-

So, from my understanding of what Borsham said, they have tried to log into the affected accounts and couldn't, and that's it?! Sigh, this does not make me feel good. :/

They are idiots.
Not being able to log onto the character is replicating the error.
But it's not something a GM/CS agent should do. It's something a developer (programmer) should do, while running a debug-enabled client.

 How debugging crashes works

When said client crashes, as expected, the developer can use debug information - the line of code at which the crash occurred, the call stack, and the values of various variables - to see just what "file" had its "end" reached.
Often with cases of memory corruption, like these, it's not immediately obvious at what point the corruption occurrs, and so the programmer would have to set breakpoints in the program and tell the debugger to track changes to certain variables, and then run the client again and try to log on to the affected character. They would be doing this over and over again, until they discover at what point things get written where they shouldn't.
It's not an easy type of bug to find and fix, but it's doable, and having an affected character to try it with is key.

As with the Error 38 on cash shop 3 years ago, this really makes me wish I could get my hands on a debug client.

If they were a bit more open, and told us if JUST filling inventory slots with maxed expansions triggers it... We could help a bit more.

Then, if they add medals, mounts, and the likes, and still doesn't trigger...

I assume the first line was a typo and you mean doesn't trigger it. I did mention inventory without max expansions. I'll add more details to my next ticket. They probably just filled up the inventory and when nothing happened, they called it a day.... Nexon won't be any more open. You have to ram ideas and pleads to them until they fix this.

I assume the first line was a typo and you mean doesn't trigger it. I did mention inventory without max expansions. I'll add more details to my next ticket. They probably just filled up the inventory and when nothing happened, they called it a day.... Nexon won't be any more open. You have to ram ideas and pleads to them until they fix this.

*tearing my hair out*

If we have to wait until the GMs (or QA, or whoever does these tests) can cause an unaffected character to be affected (and on the test server, at that), this will never be solved.
We already know inventory isn't the whole story. We've seen that link skills affect it too. Maybe other collections, as has been suggested. Maybe the character's quest history, or something else in its past that they don't have a hope in hell of replicating.

Just send it to the programmers already, damn it!

Okay since they say that they cannot replicate the problem with just inventory slots, and most of us here have the problems on our main. Was anybody else a collector of sort? We all had link skills which also affected the "count". I know I had 142 medals, 44 mounts and less than 20 quests in available/progress.

I assume the first line was a typo and you mean doesn't trigger it. I did mention inventory without max expansions. I'll add more details to my next ticket. They probably just filled up the inventory and when nothing happened, they called it a day.... Nexon won't be any more open. You have to ram ideas and pleads to them until they fix this.

Try to tell them to proceed tersting in that way. Make them have inventory bags used up too. Herbalism/mining/PQ, up to 4 of them in total, and then a coin purse. Also chair and title bags. With expanded inventories. Tell them to make sure about all that.

If that won't trigger, add medals to the collection, mounts, and the likes. If that STILL doesn't trigger it, add monster book cards to the mix. Or mix the steps. Ah, and make sure they are FULLY equipped. Including pocket, TOTEMS, android, rings... And maybe even cash shop as overkill.

Remember to tell them too, that it goes by phases, and that triggering phase 1 is good enough progress.

I'm telling you, because they seem to be listening to you right now. If we manage to get some results from them, this'll be a sucess, finally!

Okay since they say that they cannot replicate the problem with just inventory slots, and most of us here have the problems on our main. Was anybody else a collector of sort? We all had link skills which also affected the "count". I know I had 142 medals, 44 mounts and less than 20 quests in available/progress.

I had over 100 medals, less than 10 mounts, all of the possible monster book cards except empress and pals, and, of course, craploads of useless items on my inventory.

Most people over here are, in fact. It's mostly probable that it does have a link.

You know, when I chatted 2 days ago, I SPECIFICALLY told him someone needs to log onto my account to debug. -.- Here is the link to my chat; http://Support.nexon.net/ics/support/cha...ptID=19000 What a brush of his shoulder I was!! Ugh. Gorsham is actively responding in my ticket, though, so I will keep trying to point this out to him.


And yes, I was a collector... I tried to get every medal possible, I had 30 something mounts, I had my max number of slot bags and they were all full (or close to it). One of my inventories was maxed... can't remember which one, and the rest were 4 or 8 slots away from being maxed. My items, use, and etc were probably all 1/2 - 3/4 filled last I was on. I was actually in the middle of harvesting hearts & flowers, cc'd, and bam.

You know, when I chatted 2 days ago, I SPECIFICALLY told him someone needs to log onto my account to debug. -.- Here is the link to my chat; http://Support.nexon.net/ics/support/cha...ptID=19000 What a brush of his shoulder I was!! Ugh. Gorsham is actively responding in my ticket, though, so I will keep trying to point this out to him.


And yes, I was a collector... I tried to get every medal possible, I had 30 something mounts, I had my max number of slot bags and they were all full (or close to it). One of my inventories was maxed... can't remember which one, and the rest were 4 or 8 slots away from being maxed. My items, use, and etc were probably all 1/2 - 3/4 filled last I was on. I was actually in the middle of harvesting hearts & flowers, cc'd, and bam.

I think we should consider something... Can anyone help me with things a main character usually has? Since it's usual to see main characters affected...

-A lot of completed quests.
-A nice medal collection.
-Some mounts.
-Mesos.
-Crusader Codex cards.
-A big enough Familiar collection.
-Inventory expansions.
-Lots of untradeable items.
-Higher level.
-Most if not all equipment slots filled.
-NX equipment items.
-Event items.

I'm betting the problem comes from one or more than one from that list.

Just send it to the programmers already, damn it!

Honestly! No wonder it's taking this long...

Try to tell them to proceed tersting in that way. Make them have inventory bags used up too. Herbalism/mining/PQ, up to 4 of them in total, and then a coin purse. Also chair and title bags. With expanded inventories. Tell them to make sure about all that.

If that won't trigger, add medals to the collection, mounts, and the likes. If that STILL doesn't trigger it, add monster book cards to the mix. Or mix the steps. Ah, and make sure they are FULLY equipped. Including pocket, TOTEMS, android, rings... And maybe even cash shop as overkill.

Remember to tell them too, that it goes by phases, and that triggering phase 1 is good enough progress.

I'm telling you, because they seem to be listening to you right now. If we manage to get some results from them, this'll be a sucess, finally!

Trust me, they don't listen to me. This was just one of several tickets I sent. I did send another but I think it would also be helpful if you and others do as well.