Another MapleStory ticket story (WIP)

 Chapter 1, in which player creates ticket

Date Created: 6/29/2013 1:01 AM PDT
Summary: Error 38 entering Monster Life
Details: When I try to enter Monster Life on my character SaptaZapta in Kradia, the client closes with an "Error 38" dialog box popping up.
Other characters on the account can access Monster Life without problem. However, SaptaZapta is the character I play most of the time, so this is very inconvenient.

 Chapter 2, in which GM asks for more info

Hello, I am sorry to hear that you have experienced this issue. I would like to request some additional information.

If possible please provide screenshots or video of this issue? You may provide this in a link on this ticket.

Take care and have a nice day.

Sincerely,

Game Advocate Verbeli
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

 Chapter 3, in which player complies

There isn't anything to video. I select "Visit Farm" from the menu, the MapleStory window goes black, and then closes, and this little dialog box appears: http://farm3.staticflickr.com/2886/91880...a49f_o.jpg

After I click OK, the window for sending crash data to Nexon appears. I sent it just now, no idea whether it succeeded.

 Chapter 4, in which ticket is solved in typical Nexon fashion

Solved: (7/1/2013 2:48 PM PDT)

Hello, I am sorry to hear that you have experienced this issue.

Thank you for reporting this issue to us. I will be forwarding this information to be reviewed further.

Please keep an eye out on our website or forums for any updates regarding this at:

http://www.nexon.net

Take care and have a nice day.

Sincerely,

Game Advocate Verbeli
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Needless to say the issue never appeared on the Known Issues list, and other people complaining of Error 38's for various reasons on Nexon's forums were regularly ignored. I figured I would just have to keep on switching to a mule when I want to tend to my farm, until this disappears on its own as mysteriously as it appeared.

 Chapter 5, the surprise twist

8/5/2013 2:55 PM PDT Reopened by a GM

Hello,

Thank you for contacting Nexon Customer Support. I am sorry I didn't provide you an update for the last ticket you have submitted. Thank you for bringing this to our attention.

At this time, I need more information from you for game investigation. Please let me know if you are still experiencing Error 38 issue.

It's important to ensure that our game is working without issues, and as a fellow player, I appreciate your report.

Thank you for your understanding.

Game Advocate Mosasho
Nexon America Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Looks like somebody has infiltrated Nexon's ticketing system (perhaps the same someone who's giving out free perma pets and other goodies?) :f6:

 Chapter 6, the cliffhanger

Told them I still have the problem.
Now we will see whether anything actually happens with it.
Still, just having the ticket reopened, instead of hurriedly checked-off, is a good sign.

*grabs popcorn* I think this needs more surprise twists (for example, you can tell them "well I was planning on buying some NX but this problem needs to fixed before that happens"). Obviously looks like Nexon is giving you the runaround as they do for everyone.

*grabs popcorn* I think this needs more surprise twists (for example, you can tell them "well I was planning on buying some NX but this problem needs to fixed before that happens"). Obviously looks like Nexon is giving you the runaround as they do for everyone.

I have had numerous tickets closed before with the "I have forwarded this to the right department, keep an eye on the website" line. It has always meant "forget it". I've never seen Nexon take the initiative and reopen a closed ticket on their own. So I don't see why you think this is the same runaround they give everyone.

That's definitely surprising, it's another GM too so you may get an answer this time around

Can't you just make a 30 sec video of you trying to enter the farm and showing it do an error 38? Thats different from what I usually get, it usually stops at the "please check the site" ticket.

Can't you just make a 30 sec video of you trying to enter the farm and showing it do an error 38? Thats different from what I usually get, it usually stops at the "please check the site" ticket.

This. Seeing how this GM seems to be cooperating with you, you imight want to cooperate with him the most you can. A video of you pressing visit farm and crashing isn't a big hassle at all.

The new GM didn't ask to see a video :f6:

The new GM didn't ask to see a video :f6:

They are suggesting you make one so he doesn't ask unnecessary questions.

Verbelli seems to have been the designated ticket answerererer for the past couple months. This mosasho guy is new to me.

Queue system broked

as a fellow player

Was I the only one who was equally shocked at this statement as I was at the fact that they re-opened the ticket? I didn't think GM's actually played the game they moderated out of leisure...

funny how mosasho was the one who read my ticket completely wrong. he read "cannot put any skill points into anything" when i specifically said "a mount coupon has turned into a different and unusable skill"

my second one is at least updated "work-in-progress" as of recently u_u


but holy pomegranate a gm re-opening a ticket *sparkles*

Was I the only one who was equally shocked at this statement as I was at the fact that they re-opened the ticket? I didn't think GM's actually played the game they moderated out of leisure...

I noticed this statement as well, but was not overly impressed because I don't believe a word of it.

Was I the only one who was equally shocked at this statement as I was at the fact that they re-opened the ticket? I didn't think GM's actually played the game they moderated out of leisure...

Quite a bit of the maple team at nexon do have accounts they play on. The Dragon nest team plays as well usually during non-office hours (Even seen some of them at like midnight-2am on a work day). They do play sometimes during office hours as well but usually for work-related issues. Otherwise they talk to players or other random things, for example

This was posted at about 2:30am this morning



And Tekonos forum replied to it around 7:30am (Tekonos is the GM if that wasn't clear enough). Just to clarify, that's PvP with a random person (semi known I think on nexon forum) and a GM.

Well GMs are much more active on DN which I assume most people that play DN/roam the forums know
helpful ones at least

Quite a bit of the maple team at nexon do have accounts they play on.

..Considering the "maple team" tries not to hire anyone who plays their games, and I know of two people who have in fact worked with/seen the team who say the opposite, I'll just point out the obvious assumption you're making.

Was I the only one who was equally shocked at this statement as I was at the fact that they re-opened the ticket? I didn't think GM's actually played the game they moderated out of leisure...

90% sure that's just part of the template they use when responding, pretty sure is always said that.

..Considering the "maple team" tries not to hire anyone who plays their games, and I know of two people who have in fact worked with/seen the team who say the opposite, I'll just point out the obvious assumption you're making.

I went to their beach meetup and almost every nexon employee there has a maple character besides their GM account.

Also I spoke to the head of HR at anime expo last month. She even said part of their process for intern/hiring is familiarizing the people with their games so they have an idea of what's going on.

Take that as you will but I'm not making baseless assumptions. She could have been flat out lying to me and so could the other nexon employees I've met. But assuming what they say is true, then I'm correct.

Edit: I don't wanna get into a 10 page discussion/debate with you like you so commonly do. All I'm saying is based on who I've talked to, that's what they've said and most of them have game accts. Whether that has any influence on how knowledgeable they are of the game and such is a completely different topic that I don't want to get into.

I went to their beach meetup and almost every nexon employee there has a maple character besides their GM account.

Also I spoke to the head of HR at anime expo last month. She even said part of their process for intern/hiring is familiarizing the people with their games so they have an idea of what's going on.

Take that as you will but I'm not making baseless assumptions. She could have been flat out lying to me and so could the other nexon employees I've met. But assuming what they say is true, then I'm correct.

Edit: I don't wanna get into a 10 page discussion/debate with you like you so commonly do. All I'm saying is based on who I've talked to, that's what they've said and most of them have game accts. Whether that has any influence on how knowledgeable they are of the game and such is a completely different topic that I don't want to get into.

Having a maple character =/= being a "fellow player".

That line is most certainly part of the template now, although I don't know how long it's been there. Not very long. And yes, they're not, strictly speaking, lying. After all, having a second-job char you hene-hoe on for a couple hours a month qualifies as "I play MapleStory".

But it still gives you no clue as to what the more dedicated/addicted players are concerned with.

Having a maple character =/= being a "fellow player".

That line is most certainly part of the template now, although I don't know how long it's been there. Not very long. And yes, they're not, strictly speaking, lying. After all, having a second-job char you hene-hoe on for a couple hours a month qualifies as "I play MapleStory".

But it still gives you no clue as to what the more dedicated/addicted players are concerned with.

More or less what I was trying to say, thank you. I personally don't believe most of the maple team has a strong understanding of the game but my original post merely stated they do have regular accounts they play on besides just their GM accounts.

I went to their beach meetup and almost every nexon employee there has a maple character besides their GM account.

Also I spoke to the head of HR at anime expo last month. She even said part of their process for intern/hiring is familiarizing the people with their games so they have an idea of what's going on.

I mean are you reading what you're typing? First off, it's more likely they were required to make characters for the sake of the event rather than interest. And yes, I have a feeling that, like in any other company, they try to introduce and get you familiar with the content. But it's been made very clear that Nexon has a huge fear of an individuals interests. I can show you a PM girasol gave me before she left saying that's exactly why MLB pretty much failed and how hesitant they are in general about it. Also like to mention that the "HR department" is as relevant as the "legal team" is when regarding maplestory in general.

Take that as you will but I'm not making baseless assumptions. She could have been flat out lying to me and so could the other nexon employees I've met. But assuming what they say is true, then I'm correct.

Edit: I don't wanna get into a 10 page discussion/debate with you like you so commonly do.

So your answer to me is unnecessary criticism because I'm thorough with my responses?

All I'm saying is based on who I've talked to, that's what they've said and most of them have game accts. Whether that has any influence on how knowledgeable they are of the game and such is a completely different topic that I don't want to get into.

That may have been your intention but when you claim it as fact, I'm going to show you the contradictions that are available. And you can try to roll off as if this is a different subject, but the context is there, and it sounds like you fell for a generic PR stunt.

EDIT: You just contradicted yourself, again;

do have regular accounts they play on besides just their GM accounts

Having=/=Playing, especially if your only evidence is essentially them accessing those accounts during a PR event..