I imagine the number of tickets they closed is some 7~8 digit number. The time it would take to read and respond to them all would be tremendous and not worth it, so I can understand why they did this. At least they are trying. And 1k Maple Points is better than nothing.
While it's good for you, you just can't expect them to go through all those tickets, with more than half of them being no longer relevant, and find the ones that need addressing (which might include yours). If your issue is still relevant, I'd suggest resubmitting the ticket. They are a little better at this now (compared to the last year, at least) so maybe you can expect a proper response to it in a timely manner.
In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We are truly sorry that we must resort to closing your ticket. As an apology, we are gifting you a Hairstyle Coupon and a Hair Color Coupon. We know that coupons do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.
Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another.
We would also like to take the time to remind you that, while we do our best to make MapleStory a safe and secure place for our gamers, the security of your account is ultimately your responsibility. Never share your information with anyone, do not interact with suspicious characters, and do not visit untrusted web sites. We make every effort to keep MapleStory safe, but we entrust you with the responsibility to keep your account secure.
Please note that your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. We highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
And finally, once youve scanned your computer, it is also recommended that you change the password, PIC, and PIN on your account for added security. Please refer to our Security FAQ for further details on how to avoid getting hacked or scammed. You can find the Security FAQ here:
Thank you for your understanding and patience. We look forward to seeing you in-game soon!
Sincerely,
GM Skelorm
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Funny part, I cleaned my slate of Nexon months ago, and don't play anymore and they are wasting their time sending free crap to empty an account.
Good part, FINALLY closed that damn ticket that I've been unable to close for 6 months, so no more spambot mail, and I can finally delete their website from my browser because I don't have to keep replying to my ticket
I guess all of my tickets were closed by GMs prior to this happening so I don't get any maple points. All the same, getting your ticket closed with a generic response and 1,000 maple points/2x coupon is a hell of a lot better than getting your ticket closed with a generic response or getting your ticket bumped in your e-mail inbox indefinitely. If it actually helps them start handling tickets in a reasonable manner that should just be icing on the cake.
While I understand that Nexon has a lot of tickets that probably can't get proper closure, the compensation being given out is just too little considering that some of these people are still playing the game and as far as I know a lot of these issues have the potential to surface again. That's not a good thing considering that Nexon could do the same thing again the next time. :/
SaptaZapta Wrote:Can't. They specifically say you will not get any more compensation for that issue.
Doesn't count if I never log on to claim it. >_>
I want the stolen NX returned, no more, no less, and especially not bloody hair coupons for a game I hardly play nowadays.
2012-09-24, 11:07 AM (This post was last modified: 2012-09-25, 08:19 AM by KhainiWest.)
Jamesie Wrote:I wouldn't call it cutting corners unless the ticket was reasonably recent (1~2 months max, maybe). But hey, gotta find something to call Nexon out on? I'm sure the best response would've been to just leave it open with zero compensation at all for all eternity. But hey! Let's just find something to hate Nexon for!
(Completely expected downvotes because it's Southerperry l0l)
People like you annoy the hell out of me. Why have a customer service all together, should I be grateful of that? Should I be grateful that nexon admitted to their faults on a press release rather than ya know, warning the players when they were leaked? Should I be greatful they sent me all these empty apologies and mock me by giving me REVERSE equipment, note TIMELESS, F`ucking reverse, the giving me scrolls which have more than a 70% chance of f`ucking blowing up, when GM scrolls and 100% potential scrolls were not only regulated by common pieces of currency during that time?
No, nexon has the power to properly compensate and help players with little to no effort on their part. They spend more money, and lose it, spamming sorry's and giving away $1-$10's worth of compensation. This is an honest to god issue, not a petty complaint saying "oh well...you only gave me 1 billion dollars...I spent 10% of that and waited 2 years". Nope you know what happened? They told me my compensation package was adequite to me losing 40b mesos due to their company error, and that 500k NX was out of the question. Yet dipsh`it johny who lost maybe 20k nx, and a handful of equips replaced by doing f`ucking quests, get's 1m maple points and a pity party.
You want to try to justify that with "At least they tried?". Get the hell out, you want to talk about effort, how much effort does it take to not only read a goddamn ticket but put a line of code to give f`ucking maple points, nx points, mesos, items. Jesus christ it would take 15 minutes at most, if you are communicating with the player. It's been like this since they started, most tickets they answer aren't really answers they're "well, that's a shame, just be more careful" close it then threaten to remove ticketing priveledges if you prove persistance. Does that sound like help, or a wall. You have hackers trying to constantly steal, scam, regulate and control maplestory, and you have a company that either can't stop them, won't stop them, and constantly works in favor OF them. As a legitimate honest player, you're fighting the very company to keep your gaming experience alive. You don't find that retarded?
EDIT: [MENTION=9802]Jamesie[/MENTION]; I hope that downvote was enough to make you feel justified of your irrational thought process, cus your points/content obviously is weak.
KhainiWest Wrote:People like you annoy the hell out of me. Why have a customer service all together, should I be grateful of that? Should I be grateful that nexon admitted to their faults on a press release rather than ya know, warning the players when they were leaked? Should I be greatful they sent me all these empty apologies and mock me by giving me REVERSE equipment, note TIMELESS, F`ucking reverse, the giving me scrolls which have more than a 70% chance of f`ucking blowing up, when GM scrolls and 100% potential scrolls were not only regulated by common pieces of currency during that time?
No, nexon has the power to properly compensate and help players with little to no effort on their part. They spend more money, and lose it, spamming sorry's and giving away $1-$10's worth of compensation. This is an honest to god issue, not a petty complaint saying "oh well...you only gave me 1 billion dollars...I spent 10% of that and waited 2 years". Nope you know what happened? They told me my compensation package was adequite to me losing 40b mesos due to their company error, and that 500k NX was out of the question. Yet dipsh`it johny who lost maybe 20k nx, and a handful of equips replaced by doing f`ucking quests, get's 1m maple points and a pity party.
You want to try to justify that with "At least they tried?". Get the hell out, you want to talk about effort, how much effort does it take to not only read a goddamn ticket but put a line of code to give f`ucking maple points, nx points, mesos, items. Jesus christ it would take 15 minutes at most, if you are communicating with the player. It's been like this since they started, most tickets they answer aren't really answers they're "well, that's a shame, just be more careful" close it then threaten to remove ticketing priveledges if you prove persistance. Does that sound like help, or a wall. You have hackers trying to constantly steal, scam, regulate and control maplestory, and you have a company that either can't stop them, won't stop them, and constantly works in favor OF them. As a legitimate honest player, you're fighting the very company to keep your gaming experience alive. You don't find that retarded?
Yeah I dont understand people who defend Nexon's CS. They act like its actually decent or something.
Nexon's CS is fucking retarded. In my case I lost 600k in items or 55 bil at the time I was hacked. Nexon admitted it was their fault and my NX history clearly shows that the hacker MTSed my 400k of pure NX the day I was hacked. "we cant give you more than 25k Maplepoints" my ass. These assholes have no idea how hard it is to make that much money by being a legit player. *sigh*
KhainiWest Wrote:People like you annoy the hell out of me. Why have a customer service all together, should I be grateful of that? Should I be grateful that nexon admitted to their faults on a press release rather than ya know, warning the players when they were leaked? Should I be greatful they sent me all these empty apologies and mock me by giving me REVERSE equipment, note TIMELESS, F`ucking reverse, the giving me scrolls which have more than a 70% chance of f`ucking blowing up, when GM scrolls and 100% potential scrolls were not only regulated by common pieces of currency during that time?
No, nexon has the power to properly compensate and help players with little to no effort on their part. They spend more money, and lose it, spamming sorry's and giving away $1-$10's worth of compensation. This is an honest to god issue, not a petty complaint saying "oh well...you only gave me 1 billion dollars...I spent 10% of that and waited 2 years". Nope you know what happened? They told me my compensation package was adequite to me losing 40b mesos due to their company error, and that 500k NX was out of the question. Yet dipsh`it johny who lost maybe 20k nx, and a handful of equips replaced by doing f`ucking quests, get's 1m maple points and a pity party.
You want to try to justify that with "At least they tried?". Get the hell out, you want to talk about effort, how much effort does it take to not only read a goddamn ticket but put a line of code to give f`ucking maple points, nx points, mesos, items. Jesus christ it would take 15 minutes at most, if you are communicating with the player. It's been like this since they started, most tickets they answer aren't really answers they're "well, that's a shame, just be more careful" close it then threaten to remove ticketing priveledges if you prove persistance. Does that sound like help, or a wall. You have hackers trying to constantly steal, scam, regulate and control maplestory, and you have a company that either can't stop them, won't stop them, and constantly works in favor OF them. As a legitimate honest player, you're fighting the very company to keep your gaming experience alive. You don't find that retarded?
Yup, yup and YUP! Giving us that stupid timeless and reverse gear was pitiful. Losing an estaff 7 and 8 along with a godly, ITEM TAGGED shield, gifted to me by a friend was certainly worth a lot more to me than their compensation package. Gaining those items back is nearly impossible and when I see people who have lost a LOT less and received a lot MORE compensation is sickening to me. I even told them what name the shield was tagged with right from the beginning. You're telling me they couldn't somehow trace that? BS! I just recently started playing again and I've run into all sorts of mules vac-hacking already. I'm glad they got rid of the MTS, so now it seems the hackers have nothing more to do than try to sell mesos via vac-hacking.
Sending out generic compensation packages for a situation that was Nexon's fault and not ours, was not the proper thing to do, IMO! Should've been on a case by case basis since it was a leak and not because we compromised our accounts in any way.
TaliaNCo Wrote:Yup, yup and YUP! Giving us that stupid timeless and reverse gear was pitiful. Losing an estaff 7 and 8 along with a godly, ITEM TAGGED shield, gifted to me by a friend was certainly worth a lot more to me than their compensation package. Gaining those items back is nearly impossible and when I see people who have lost a LOT less and received a lot MORE compensation is sickening to me. I even told them what name the shield was tagged with right from the beginning. You're telling me they couldn't somehow trace that? BS! I just recently started playing again and I've run into all sorts of mules vac-hacking already. I'm glad they got rid of the MTS, so now it seems the hackers have nothing more to do than try to sell mesos via vac-hacking.
Sending out generic compensation packages for a situation that was Nexon's fault and not ours, was not the proper thing to do, IMO! Should've been on a case by case basis since it was a leak and not because we compromised our accounts in any way.
Well you have more tenacity than me to actually go back. I have put my foot down on these people
KhainiWest Wrote:Well you have more tenacity than me to actually go back. I have put my foot down on these people
Honestly, my only reasoning behind that is to become familiar with the changes that have been made since I've been gone now that I will be resuming coordinating events here on Southperry. I can't remember where now, but over the last several days reading some threads here I saw where one guy received 500k nx or maple points and didn't lose anything nearly as valuable as I had. I wanted to vomit!
[MENTION=4235]KhainiWest[/MENTION]; All the bias in that post so there's not much I can say. The primary reason I down-voted is not because it was a bad post but because I disagreed and was too lazy/tired to talk about it. Additionally, you completely misinterpreted everything I said. Did I ever say that Nexon had a good support system? No. Them trashing out their tickets, or at least some of their tickets, was necessary. As I conceded earlier, they should've had the system to handle it in the first place.
But thanks for interpreting both of my posts as "PRAISE ALMIGHTY NEXON FOR BEING THE MOST COMPETENT COMPANY." I certainly got a good chuckle out of it.
Jamesie Wrote:@KhainiWest; All the bias in that post so there's not much I can say.
Those were all fact's, not stretched out fabricated lies in order to justify my opinion.
Jamesie Wrote:The primary reason I down-voted is not because it was a bad post but because I disagreed and was too lazy/tired to talk about it. Additionally, you completely misinterpreted everything I said. Did I ever say that Nexon had a good support system? No. Them trashing out their tickets, or at least some of their tickets, was necessary. As I conceded earlier, they should've had the system to handle it in the first place.
I attacked your single post because you acted like, rather, you said we were just looking for something to complain about. That's idiotic, I didn't bother reading your additional posts throughout the thread because I assume a lot of people beat me to the punch. I interpretted what you posted, not what you discussed.
Jamesie Wrote:But thanks for interpreting both of my posts as "PRAISE ALMIGHTY NEXON FOR BEING THE MOST COMPETENT COMPANY." I certainly got a good chuckle out of it.
Oh that's good because you're going to laugh harder when you realize, "hey that's not his intention at all", You implied we should be grateful of the actions they do take, and start being grateful about being handed silver rather than gold. Aka, "Well removing the tickets so you have to be resubmit them is better than having them sit there all the time! Accept your silver, as gold would be an actual answer to your question!"
Ticket Summary
Ticket #: 19000-1521777
Email Notification: Yes
Status: Solution Accepted
Date Created: 9/11/2012 10:34 AM PDT
Last Updated: 10/22/2012 5:12 PM PDT
Ticket Description
Game Selection: Mabinogi
Category: Game Related
Sub-Category: Hacked Account
Summary: Had NX stolen from my account.
Date of Incident: 11/24/2011
Last Login Date Before Loss: 11/24/2011
In Game Currency Lost: N/A
NX Lost: 3372
Item(s) Lost: N/A
Details: First off, apologies for placing this ticket through the Mabinogi category, but I've been waiting for ages on the one I placed through the MapleStory category and obviously, they aren't going to respond.
A while back my account was broken into, through no fault of my own, and the hijacker used the Maple Trade System, a sort of ingame NX trade option, to steal 3372 NX from my account.
(the system has since been patched out, likely for this very reason)
This transaction is still in my "Purchase Activities" log, listed as so:
Nov 24, 2011 MapleStory-Arrow for Bow 687
Nov 24, 2011 MapleStory-Arrow for Bow 2,685
Attachment
Solution
Solved:
(10/16/2012 5:22 PM PDT)
Greetings,
I apologize for the delay in responding to your ticket and I thank you for reporting this issue. I understand that your account is missing NX that you did not spend. As a fellow gamer, I can relate to how this must be disappointing to you and I am sorry that you have had this experience.
Please be advised that I have finished investigating your issue and I have been able to verify your claim. As compensation for this issue, I will be crediting your account with the missing 3,372 NX. This NX should be available in your account within the next 7-10 business days. If you do not receive your NX within this time period, please submit a new ticket letting us know.
[some account security fluff]
I apologize for the inconvenience this has caused you, and I appreciate your cooperation and understanding. Have a great day!
Sincerely,
GM Gimbal
Nexon America, Inc.
All it took was just under a year and few times having it automatically closed, but I got it taken care of, finally.
Quote:Ticket Information:
Ticket #: blahhhhh
Date Created: 7/28/2011 09:29 PM PDT
Summary: Unknown NX Purchase in game I do not play.
Details: Jul 28, 2011 Dungeonfighter-Arad Trading License 4,500 0 4,632
I logged on today in Maple Story and went into the MTS to figure out I had lost 4.5k on a purchase that I did not make. I logged online to see what was bought. apparently i "purchased" something from Dungeon Fighter Online today. I will note that i have not played Dungeon Fighter Online since the Maple Mash Up event. I'm just wondering if its possible to be refunded on a purchase I never made. As saftey precautions, I am changing my Password if this was an attempt at hacking my account.
A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.
Greetings,
Thank you for contacting Nexon Customer Support.
I have reviewed your ticket regarding your Missing NX. Thank you for bringing this issue to our attention. I understand how important this is to you, and I am sorry for the delay any inconvenience this has caused you.
We reviewed your payment charges and have confirmed your claim. It appears that there were unauthorized charges to your account. Once again, I'm very sorry for our delayed response. In addition, I'm pleased to say that we will be compensating you 5,700 NX. Please note that it will be deposited into your account within 7-10 business days.
Here are a few preventative measures to help prevent this from occurring again in the future:
- Change your Goblin Pad pin
- Change your password every 3 months. We suggest that you make them to include a combination of letters, numbers, and a symbol (e.g. !#*_) and at a length of 10 characters. Please avoid creating passwords that are very simple like "123456."
- Update the security questions on your account.
- Run a virus/spyware check on your computer in order to make sure there are no malicious programs or "Trojan Horse" type of key loggers installed and running.
- Avoid suspicious websites resembling the Nexon.net website. They may attempt to use a key logger and obtain your personal information.
.... Didn't read the rest of my report. took more than a year to answer, and i lost 10k nx because i couldn't change my password because site was glitchy. BUT I only lucked out because I found out a few months ago that whoever hacked me used my account as storage, so I have over 50$ worth of pet eggs sitting in it.
