2012-08-31, 02:30 PM
There is infinite room for Nexon to improve, if only because hackers will always find a way to exploit the game. That said, there are things they really could stand to see some improvement on, like customer service.
They really don't seem to care much about issues that hurt the game, unless those issues would involve them losing money. They take months to fix small bugs, or half a year to fix CWKPQ, but it takes them an hour if cubes aren't working or an item isn't listed in the Cash Shop? Please.
I'm not sure what they do with all the feedback on their forum threads either... they've had that "High Leveled Content" thread open for months, but we haven't seen GM's come and talk about responses they've seen.
I'm not fond of them "sweetening the deal" with programs like the BigWigs either. That program really ended up ticking me off a bit.
That all said, they do respond to hacking tickets faster then they did, which is nice. I've seen a few people come back just because their tickets were answered.
They really don't seem to care much about issues that hurt the game, unless those issues would involve them losing money. They take months to fix small bugs, or half a year to fix CWKPQ, but it takes them an hour if cubes aren't working or an item isn't listed in the Cash Shop? Please.
I'm not sure what they do with all the feedback on their forum threads either... they've had that "High Leveled Content" thread open for months, but we haven't seen GM's come and talk about responses they've seen.
I'm not fond of them "sweetening the deal" with programs like the BigWigs either. That program really ended up ticking me off a bit.
That all said, they do respond to hacking tickets faster then they did, which is nice. I've seen a few people come back just because their tickets were answered.