2012-08-25, 07:40 PM
While Nexon's service with MapleStory may have improved (well, for some people), I really think service for all their other games have really suffered as a result.
In the case of Dragon Nest, there was literally no communication between Nexon and the DN NA playerbase during the end of March -> early June (to the point where there was a massive delay in reward distribution for a guild event in April where rewards were not distributed until early June, a lot of people didn't even get the rewards, and most of the people who qualified filed a ticket and were then told that they did not qualify. They finally got their crap together and began to properly award everyone early this month). But that's besides the point.
Around early June, I filed a ticket about being unable to log into Dragon Nest, with site launcher bringing up an error and manual launcher refusing my account information. They responded pretty quick at first, saying that they were looking into the issue. Two days later, I managed to fix it by myself (I had to redownload the entire client and change my password), and requested for the ticket to be closed (because I couldn't find anything that allowed me to close the ticket myself).
I got two automated messages over the span of the next few weeks saying that they hadn't forgotten me, and when they finally did close my ticket about a month later, I still got an automated message about the usual crap. Don't download mods, programs that may interfere with the game, firewalls, the usual.
In the case of Dragon Nest, there was literally no communication between Nexon and the DN NA playerbase during the end of March -> early June (to the point where there was a massive delay in reward distribution for a guild event in April where rewards were not distributed until early June, a lot of people didn't even get the rewards, and most of the people who qualified filed a ticket and were then told that they did not qualify. They finally got their crap together and began to properly award everyone early this month). But that's besides the point.
Around early June, I filed a ticket about being unable to log into Dragon Nest, with site launcher bringing up an error and manual launcher refusing my account information. They responded pretty quick at first, saying that they were looking into the issue. Two days later, I managed to fix it by myself (I had to redownload the entire client and change my password), and requested for the ticket to be closed (because I couldn't find anything that allowed me to close the ticket myself).
I got two automated messages over the span of the next few weeks saying that they hadn't forgotten me, and when they finally did close my ticket about a month later, I still got an automated message about the usual crap. Don't download mods, programs that may interfere with the game, firewalls, the usual.