Nexon - do you read your tickets? Do you?

I got a similar reply to my hacked maple account, was hacked february 4th this year after i logged out filed ticket the same day, finally got a reply after 5 tickets, 6 months.

Their reply being basically after a thorough investigation my account wasn't compromised as I said.

So whether they send mixed auto replies like yours or not I doubt any investigation happened.

Giving up is about the best advice you could give anyone involved in the nexon business.

They false ban may acc too, I bet they never read any our email, they never take it seriously, my chars in that acc is BubuOink, BubuCera (MapleStory - Broa)... acc got perma ban (they said they caught me hacking) and those char still on ranking, I keep send them email but they rly don't care, the best game but the worst customer service.

It been already 1 year and I'm still fighting but well, talk with Nexon = hopeless.