Nexon Q & A Followup

Eos, I'm declaring war on your protip.

Do you feel that Nexon actually understands what you want as a player?

Largely, yes. It's not that hard to view things from the player's perspective. It would take something like two days as a remotely intelligent sounding unknown character to start talking to cogent players in the game. From there they'd hear all the obvious and some of the not so obvious concerns and with the slightest bit of know how, how to address them. This mostly hasn't happened. Why?

ProTip: If you think they know, but don't think they care, that's still effectively not knowing because you have no confidence in them ever fulfilling it.

By that logic, Nexon accidentally fixing the problems without knowing we hate them is "effectively knowing." Intentions matter. A company that's simply incompetent is deserving of some pity - or the false hope they could learn someday. A company that willfully tramples the needs and priorities of its customers is not. I think they know most of what we say should be done. I think that a combination of corporate design, average employee incompetence, and "differing" corporate priorities almost always relegate legitimate player concerns to "do it later/never." Understanding what those roadblocks are would be at least slightly more helpful to us than brushing off this distinction as "effectively not knowing."