2012-07-19, 01:13 PM
SaptaZapta Wrote:This policy is new.I see. Yeah, when I went to browse the official forums, I saw that a lot of threadmakers had not bothered to check the Known Issues list first :S
The response to a Bug type ticket used to be (after a few months, of course) "I have forwarded this issue to the proper department" or something of the sort. The forums were almost completely ignored. Hime would respond in maybe a handful of threads each month, and usually the response would be "log a ticket"...
Now they have a lot more people (they don't call them GMs, for some reason) browsing their forums, and decided to get rid of the huge backlog of Bug tickets, assuming that most of them refer to bugs that are no longer relevant (since the content they were in has been removed or drastically changed anyway). So they now send that "if you're still having this problem post it on the forums". Personally I don't like this method because they don't seem to have any system to make sure every thread is seen. Your issue can easily be lost in the spam.

