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What Every Mapler Should Know

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What Every Mapler Should Know
SaptaZapta
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#111
2012-07-19, 12:57 PM
Cere Wrote:You know, what I wonder is -- if most of what they do is nothing but checking against a "knowledge base" for C&Pable replies, what is the point of the ticketing system? Like, I've gotten the same "post it on the forums" response thrice in a row to different bug reports, which were all immediately closed with no further reply... why don't they just remove the Bug/Glitch category entirely and direct users to the forums right away instead?

Not that I know how effective the forums are, but since it's the official recommendation...

This policy is new.
The response to a Bug type ticket used to be (after a few months, of course) "I have forwarded this issue to the proper department" or something of the sort. The forums were almost completely ignored. Hime would respond in maybe a handful of threads each month, and usually the response would be "log a ticket"...
Now they have a lot more people (they don't call them GMs, for some reason) browsing their forums, and decided to get rid of the huge backlog of Bug tickets, assuming that most of them refer to bugs that are no longer relevant (since the content they were in has been removed or drastically changed anyway). So they now send that "if you're still having this problem post it on the forums". Personally I don't like this method because they don't seem to have any system to make sure every thread is seen. Your issue can easily be lost in the spam.
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Messages In This Thread
What Every Mapler Should Know - by Eos - 2012-01-31, 01:25 PM
What Every Mapler Should Know - by Imitazion - 2012-01-31, 02:27 PM
What Every Mapler Should Know - by warustar - 2012-01-31, 02:36 PM
What Every Mapler Should Know - by Rhayn - 2012-01-31, 02:41 PM
What Every Mapler Should Know - by Eos - 2012-01-31, 02:45 PM
What Every Mapler Should Know - by Seanny - 2012-01-31, 02:45 PM
What Every Mapler Should Know - by Eos - 2012-01-31, 02:46 PM
What Every Mapler Should Know - by Foxino - 2012-01-31, 02:48 PM
What Every Mapler Should Know - by warustar - 2012-01-31, 02:50 PM
What Every Mapler Should Know - by MasPan - 2012-01-31, 02:51 PM
What Every Mapler Should Know - by CrazyForDex - 2012-01-31, 02:52 PM
What Every Mapler Should Know - by CarrionCrow - 2012-01-31, 02:53 PM
What Every Mapler Should Know - by warustar - 2012-01-31, 02:55 PM
What Every Mapler Should Know - by SaptaZapta - 2012-01-31, 02:58 PM
What Every Mapler Should Know - by RedRaven16 - 2012-01-31, 02:59 PM
What Every Mapler Should Know - by SaptaZapta - 2012-01-31, 03:03 PM
What Every Mapler Should Know - by warustar - 2012-01-31, 03:06 PM
What Every Mapler Should Know - by Untradeable - 2012-01-31, 03:08 PM
What Every Mapler Should Know - by EmpireSun - 2012-01-31, 03:10 PM
What Every Mapler Should Know - by MariettaRC - 2012-01-31, 03:19 PM
What Every Mapler Should Know - by SgtGrif - 2012-01-31, 03:22 PM
What Every Mapler Should Know - by Mark - 2012-01-31, 03:37 PM
What Every Mapler Should Know - by Eos - 2012-01-31, 03:40 PM
What Every Mapler Should Know - by Flonne - 2012-01-31, 03:46 PM
What Every Mapler Should Know - by ChaoticCJ - 2012-01-31, 03:46 PM
What Every Mapler Should Know - by ovation - 2012-01-31, 03:52 PM
What Every Mapler Should Know - by Corn - 2012-01-31, 04:01 PM
What Every Mapler Should Know - by KhainiWest - 2012-01-31, 04:05 PM
What Every Mapler Should Know - by DatLady - 2012-01-31, 04:16 PM
What Every Mapler Should Know - by Razmos - 2012-01-31, 04:44 PM
What Every Mapler Should Know - by El Scorcho - 2012-01-31, 04:57 PM
What Every Mapler Should Know - by Devil - 2012-01-31, 05:39 PM
What Every Mapler Should Know - by Heidi - 2012-01-31, 06:05 PM
What Every Mapler Should Know - by Flonne - 2012-01-31, 06:14 PM
What Every Mapler Should Know - by IImaplers - 2012-01-31, 06:31 PM
What Every Mapler Should Know - by Lomelindel - 2012-01-31, 06:47 PM
What Every Mapler Should Know - by Xikure - 2012-01-31, 07:03 PM
What Every Mapler Should Know - by Will - 2012-01-31, 07:05 PM
What Every Mapler Should Know - by FrozNlite - 2012-01-31, 07:09 PM
What Every Mapler Should Know - by Tidy - 2012-01-31, 07:11 PM
What Every Mapler Should Know - by Dudewitbow - 2012-01-31, 07:11 PM
What Every Mapler Should Know - by DrRusty - 2012-01-31, 07:20 PM
What Every Mapler Should Know - by Daimean - 2012-01-31, 08:41 PM
What Every Mapler Should Know - by Kalovale - 2012-01-31, 09:26 PM
What Every Mapler Should Know - by sverreerik - 2012-01-31, 10:32 PM
What Every Mapler Should Know - by Cheesybread - 2012-01-31, 11:16 PM
What Every Mapler Should Know - by Kalemora - 2012-01-31, 11:23 PM
What Every Mapler Should Know - by byakugan - 2012-01-31, 11:26 PM
What Every Mapler Should Know - by MrTouchnGo - 2012-01-31, 11:30 PM
What Every Mapler Should Know - by Raul - 2012-01-31, 11:33 PM
What Every Mapler Should Know - by MrTouchnGo - 2012-01-31, 11:38 PM
What Every Mapler Should Know - by Sephie - 2012-02-01, 03:06 AM
What Every Mapler Should Know - by Eos - 2012-02-01, 03:07 AM
What Every Mapler Should Know - by Eos - 2012-02-01, 03:07 AM
What Every Mapler Should Know - by Mario - 2012-02-01, 04:51 AM
What Every Mapler Should Know - by CrazyNomad - 2012-02-01, 06:02 AM
What Every Mapler Should Know - by Heidi - 2012-02-01, 06:38 AM
What Every Mapler Should Know - by Eos - 2012-02-01, 09:35 AM
What Every Mapler Should Know - by Sephie - 2012-02-01, 10:50 AM
What Every Mapler Should Know - by Oinks - 2012-02-01, 06:36 PM
What Every Mapler Should Know - by Exidous - 2012-02-01, 07:04 PM
What Every Mapler Should Know - by Raul - 2012-02-01, 07:08 PM
What Every Mapler Should Know - by Raul - 2012-02-01, 07:09 PM
What Every Mapler Should Know - by Onimusha - 2012-02-01, 08:55 PM
What Every Mapler Should Know - by tecul1 - 2012-02-01, 09:14 PM
What Every Mapler Should Know - by Mario - 2012-02-02, 01:20 AM
What Every Mapler Should Know - by Leaves - 2012-02-02, 01:26 AM
What Every Mapler Should Know - by Raul - 2012-02-02, 01:40 AM
What Every Mapler Should Know - by Walf - 2012-02-02, 07:29 AM
What Every Mapler Should Know - by Blaine - 2012-02-03, 10:27 PM
What Every Mapler Should Know - by Eos - 2012-02-03, 10:44 PM
What Every Mapler Should Know - by SaptaZapta - 2012-02-03, 10:44 PM
What Every Mapler Should Know - by Blaine - 2012-02-04, 01:23 AM
What Every Mapler Should Know - by Eos - 2012-02-04, 02:11 AM
What Every Mapler Should Know - by Eos - 2012-02-04, 02:11 AM
What Every Mapler Should Know - by Leaves - 2012-02-04, 02:27 AM
What Every Mapler Should Know - by SaptaZapta - 2012-02-04, 02:38 AM
What Every Mapler Should Know - by Eos - 2012-02-04, 02:54 AM
What Every Mapler Should Know - by Tristan - 2012-02-05, 11:34 PM
What Every Mapler Should Know - by gamect - 2012-02-09, 11:42 AM
What Every Mapler Should Know - by Xuey - 2012-02-12, 03:44 PM
What Every Mapler Should Know - by Fiel - 2012-02-13, 07:31 PM
What Every Mapler Should Know - by Eos - 2012-02-13, 07:42 PM
What Every Mapler Should Know - by Seanny - 2012-02-18, 11:34 PM
What Every Mapler Should Know - by CrazyChick - 2012-02-19, 06:11 PM
What Every Mapler Should Know - by clickmebaby2 - 2012-02-20, 04:19 PM
What Every Mapler Should Know - by clickmebaby2 - 2012-02-20, 04:19 PM
What Every Mapler Should Know - by affair - 2012-02-29, 11:42 PM
What Every Mapler Should Know - by keturah - 2012-03-10, 01:03 PM
What Every Mapler Should Know - by Locky92 - 2012-03-14, 02:01 AM
What Every Mapler Should Know - by MrTouchnGo - 2012-03-14, 02:52 AM
What Every Mapler Should Know - by inemnitable - 2012-03-14, 07:38 PM
What Every Mapler Should Know - by Eos - 2012-03-14, 07:53 PM
What Every Mapler Should Know - by cordsally - 2012-04-15, 10:41 AM
What Every Mapler Should Know - by FrankieWang - 2012-04-21, 02:31 PM
What Every Mapler Should Know - by jorparkour - 2012-04-27, 08:04 PM
What Every Mapler Should Know - by Locked - 2012-05-31, 07:35 AM
What Every Mapler Should Know - by Eos - 2012-05-31, 07:41 AM
What Every Mapler Should Know - by Locked - 2012-05-31, 07:45 AM
What Every Mapler Should Know - by SaptaZapta - 2012-05-31, 08:02 AM
What Every Mapler Should Know - by Eos - 2012-05-31, 08:14 AM
What Every Mapler Should Know - by NealK - 2012-06-22, 09:11 AM
What Every Mapler Should Know - by NealK - 2012-06-22, 09:15 AM
What Every Mapler Should Know - by Kamala - 2012-06-28, 05:40 PM
What Every Mapler Should Know - by alwzn4vr - 2012-07-01, 12:21 AM
What Every Mapler Should Know - by Ariza - 2012-07-09, 11:24 PM
What Every Mapler Should Know - by Kevin645 - 2012-07-19, 12:21 PM
What Every Mapler Should Know - by Cere - 2012-07-19, 12:42 PM
What Every Mapler Should Know - by SaptaZapta - 2012-07-19, 12:57 PM
What Every Mapler Should Know - by Cere - 2012-07-19, 01:13 PM
What Every Mapler Should Know - by Octopi - 2012-07-23, 10:23 PM
What Every Mapler Should Know - by Leaves - 2012-07-23, 10:36 PM
What Every Mapler Should Know - by qnanyang - 2012-11-28, 11:36 PM
What Every Mapler Should Know - by Robben - 2012-12-22, 02:59 PM
What Every Mapler Should Know - by crazyboy123 - 2013-01-15, 12:44 AM
What Every Mapler Should Know - by dtgwer - 2013-01-15, 07:17 PM
What Every Mapler Should Know - by xgolddaggerx - 2013-01-16, 04:24 AM

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