What Every Mapler Should Know

A GM is generally an entry-level employee who sits at a desk all day doing shifts of one of two things: patrolling in game to deal with suspicious activity, and responding to tickets by searching an online knowledge base for what the approved resolution for the nearest possible match is, and closing the tickets with that answer. Most of their answers are copy pasted because they have no ability to do much else.

You know, what I wonder is -- if most of what they do is nothing but checking against a "knowledge base" for C&Pable replies, what is the point of the ticketing system? Like, I've gotten the same "post it on the forums" response thrice in a row to different bug reports, which were all immediately closed with no further reply... why don't they just remove the Bug/Glitch category entirely and direct users to the forums right away instead?

Not that I know how effective the forums are, but since it's the official recommendation...