What happened to Nexon?

After I saw this thread, I decided to try submitting a ticket to solve a problem that occurred over 4 years ago---2008: guild masters were kicked out of their own guilds by some remote hacks. Every guild master remade their guilds with new names. I did, too, but it wasn't the same. Disbanded my new guild after a few months.

Ever since then, I've only played for a few weeks per year just to see the new content. Everyone that used to be in my guild basically quit once we no longer felt the team spirit that a guild provided.

Submitted about 10 tickets over the span of 4 years; ~6 of them never got replies so I manually closed them.
1 of the answers to a ticket said that I could receive compensation. All guilds affected got it; it was like 50mil to restart or something. I didn't do it.
Another answer said they couldn't do anything about it.
Another answer was completely irrelevant to my problem.
I even asked NxJoe about it once when I saw him in-game, right when Crimsonwood Keep was released. He told me to submit a ticket.

After the guild revamp, which I think happened this year, the guild master was assigned to the oldest member of the guild, who was also banned. I submitted a ticket in February about it. Never got a reply.
Submitted my final ticket on June 28th, with that other ticket open. Next day, the open ticket from February of this year was closed. On July 10th, I got a reply:



They f*cking did it. I got my old guild back.



The GM even left me a gift:

Congratulations! I bet you feel amazing right now.

As for my friend, he got compensated with 100,000 NX for getting hacked. He's really happy.