Ticketing system no longer automated

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Ticketing system no longer automated

Promised

Member

Posts: 83
Threads: 5
Joined: 2010-08

#98

2012-07-08, 06:00 PM

I can't believe this as well...

Original ticket

Spoiler

Ticket Wrote:Game Selection: MapleStory
Category: Game Related
Sub-Category: Bug/Glitch
Bug/Glitch Details: Other
Summary: Items lost in Fredrick was not addressed
Details:
Hi,

I submitted ticket ###### on 1/28/2012 about items I had lost due to a glitch in the rollback in January. My Hired Merchant was rolled back to a different time than my character so all the items in my store were lost.

Character affected: ####, World: ####

Please refer to ticket ####, where I had listed most of the items I had lost (I had identified 10 out of 16 items that were in my store) and how I lost them in a Hired Merchant purchased from the Cash Shop.

I have been a loyal customer to Nexon and invested a lot of my time and money into the items I had lost. For example, the dagger that I lost had 8 enhancements and was Unique potential. Just to use 7 Shielding Wards cost 69,300 NX assuming I purchased them on sale and I had perfect scrolling (i.e. no enhancement scroll failed requiring multiple Shielding Wards to pass an enhancement).

In addition, several items were Unique potential. Miracle cubes are 12,000 NX per bundle of 11. Assuming great luck in achieving the potential of the items I lost at 55 Miracle cubes each (i.e. 5 sets), that would be 60,000 NX each item. At 7 items, that is 420,000 NX. Simply increasing this by 1 set per item increases my loss to 504,000 NX. Please note I have been very conservative with my estimates just to project the low-end of my losses.

Historically, I have lost items in the past during periods of rollbacks, but these items were items I had already owned prior to the rollback period and represent items I had earned over the period of 5 years of being a Nexon customer.

I would hate to have this as a reason to stop being a loyal Nexon customer because I had understand that the rollback was necessary at that time. However, the fact that I had lost items they had already owned (and the magnitude of my loss) is terribly disappointing since this loss is of no fault of my own as I simply just had these items in my store for sale.

I hope that this issue can be addressed in a satisfactory manner. Previously, I had been told per ticket ##### to be on the lookout for compensations for my loss, but this issue was never addressed.

For your convenience, I have listed the items that were affected and lost as explained above (consistent with my original ticket):
- VIP Dagger (STR): 195 Attack, 8 Enhancements Applied, Unique
- VIP Katara: 67 Attack
- Chaos Zakum Helmet: Unique, 15% DEX
- Spectrum Goggles: Unique, 12% INT
- Violet Snow Shoes: Unique, 15% DEX
- VIP Earrings: Unique, 12% DEX
- Abyss Allargando
- Green Arnah Shoes: Unique, 12% DEX
- Advanced Potential Scroll (approx. 20)
- 50% Scroll for 2H Weapon for Attack (approx. 9)

If there are any additional details that are required on my end, please refer to my previous ticket ##### closed by GM, or request for the information required and I will be happy to add further details if able.

Thank you for your attention in this matter.

Response after a month

Spoiler

Looks like a copy-paste reply to me.
What is the proper topic I should be submitting this ticket under? I didn't get hacked and this isn't a Cash Shop issue... If I put it under Glitch/Bug they just tell me it's been fixed.

Please advise.

Thank you

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