Known issue: Empress Cygnus bosses

So essentially, all three tickets received proper, detailed responses. That is definitely... new. Just wondering - who were the GMs/CS staff that replied? Because it really seems as though they either hired some brand new, very effective ones, or suddenly decided to change their customer service policy from "this is proprietary info" to "let's actually discuss the issues". There's a couple new names on the Nexon forums, too, so just wondering if it's the same people on both fronts.

GMZinyden answered all three.