2012-06-25, 04:43 PM
SaptaZapta Wrote:I think we need to separate game content (for which Nexon Korea is mostly responsible) and service (for which Nexon America is mostly responsible).
Since the poll is talking about "recent improvements" and it has been clarified that we're talking about Nexon America, all the responses saying things like "tougher bosses" are not exactly on-topic.
We should concentrate on things like GM presence, dealing with hackers and botters, responding to tickets, activity on their forums, better account security, phone/chat customer assistance, more thorough content testing, timely bug fixing, and so on and so forth.
As for my opinion: they are doing a lot better than they used to, and they seem to have changed their attitude from ignoring the customers to trying to please them, but there is still a lot more to do before I can say they're acceptable.
That's a good point, I had content in my mind as well, but I wanted to focus on the American varient as majority plays that.