Ticketing system no longer automated

How do you get them to read your tickets?

I put a ticket under Game Related Bug Glitches and have not received a response (items loss due to Fredrick & Rollback not being timed to the same save-point in Late January 2012).

I wrote a ticket in January and it was closed by GM, telling me to keep an eye out for compensation.
Wrote another one a few months later stating there was no compensation announced.
Wrote another one June 7th when I heard they started doing stuff (Closed my previous one) and it still has not been read yet.

It was a legitimate issue and I had lost all items in my store. Can anyone please advise?

Thanks