What happened to Nexon?

unfortunately, it's been long since i submitted the original ticket (around 6 months), and the card is no longer in my possesion, back then i did try to get them to scan it again, but they said it wasn't a problem on their side, and that i should contact customer service

i've been buying NX for a good while, and it's an old ticket, i know you are wary of "scamming attempts" but isn't there anything that could be done? really would like to be able to afford more of the current super miracle cube packages

Solved:
(6/15/2012 8:40 AM PDT)
I appreciate that you have updated me as to the status of your issue. I understand that it has been some time since you have had this issue and it was first reported. I am sorry I was unable to assist you with this issue sooner. At this time I have have decided to credit you account with 30K NX which is the amount of NX you. This NX will be available on your account within the next 7-10 business days. Should you not receive the NX at that time, please submit a new ticket letting us know.

Again, I apologize for any inconvenience this may have caused you.

Sincerely,

GM Diatia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

i actually had 2 25k cards over the span of 2 years fail, but only reported the first one (because by the time the second one failed, i had given up on it ever being answered, and was not going to bother with a second ticket) pretty nice of them (i even got extra 5k~)
i am happy