Ticketing system no longer automated

I believe all billingpp emails stopped being answered 3 months after the big cake vs pie fiasco that took place pre-chaos.
Sorry to hear some of your tickets aren't getting answers, but make sure you try and bump them mid day or open new tickets refering to older ones.

You need to close the older ones or they ignore the new ones.

My concern is some people who closed older tickets didn't get a response at all. That was after being hacked though, but it's still a concern.