Ticketing system no longer automated

Some of you may have noticed that Nexon has been compensating things such as server maintenance's, with CS time extension which is very, very generous, and glitches.

Most of you have become aware of the various amounts of maple points being given out through "abuse" of the ticket system as well.

I am here to clear up the misunderstanding.

I myself was hacked on a character back in 2011 and decided to rebump the ticket. To no surprise, I was awarded 250k NX to compensate the loss (I had lost about 30-40b back in that economy).

So, I being the typical skeptic decided to test my luck.

I sent out 3 fake tickets and 2 real tickets, 3 fake being random hacked stories and the 2 real being about the first server transfering being un-announced.

 Fake ticket response.

After investigating your account with the information that you have provided, our investigation show that your account was not compromised. Since this is the case, we will be unable to assist you further with this issue.

Please understand that it is your responsible for ensuring that your account is secured. I will highly recommend that you update the security on your account on a regular basis and not share any of the information with anyone.

All 3 fake tickets were ansered promptly between 1-2 days, all being denied with changed responses.
This should be your clue to stop sending in tickets.

The general message you will get is that a "Full fledged search has been conducted on your account" and that it was not compromised.

However, the other 2 tickets, the real ones, were answered in 3 days. The first ticket was closed with a solution of nothing. I responded to the GM and said that since it was un-announced and my mushy had been locked and closed I deserved compensation (Essentially reopening the ticket). Today I received my reply, and a sum of 150k maple points.

The GM clearly stated that was the maximum he could give, but he also apologized for the misunderstanding of how he read the first ticket I sent?

What? He responded to my previous ticket with actual wording related to the ticket? Ya, not automated.

 Solution of nothing suggested.

Hello, I am sorry to hear that you lost issues due to lack of preparation for your character to be transferred. Unfortunately, we will not be able to compensate you for any loss due to this issue. Players are expected to be prepared to transfer as there are restrictions in place prior to transferring a character.

I apologize for any inconvenience you experienced, but, I will not be able to compensate you for this. Take care and thank you for your understanding.

 Ticket reopened, solution denied.

This was not a preparation issue.
You did not post prior to the server check that characters would be transferred.

 Solution added/reopened.

Hello again, I understand your view on this situation and apologize for the misunderstandings regarding this. I do sympathize with your loss and do want to help in any way I can.

Here is what I can do for you. While I can not return lost items or fully compensate you for the purchase of that item, I will go ahead and add 150,000 MaplePoints. This is the full extent I can give you for this.

Take care and thank you for your understanding.

The second ticket was a little different. The ticket was closed in the same manner with a solution suggested. I declined as well with the same response, had it reopened, but only gained 5k maple points (I had 1 item in the shop).

They're not stupid. People claiming they sent in fake tickets and were awarded maple points are lying.

Nexon's stepped up, massively.